Customer Service Medical Assistant

MELANIE POST, NRCMA

*** *** ***** **** ******** Beach, VA 23462 757-***-****

*************@*****.***

PROFILE

AREAS OF FOCUS: MEDICAL FIELD

I am a dedicated, hardworking, medical professional offering medical and administrative skills paying special

attention to detail. I pride myself on being team-orientated and organized, with strong customer service skills as

well as a strong personal need to help others.

SUMMARY OF QUALIFICATIONS

Scheduling

Customer Service

Patient Medical Records

Medical Insurance and Medical Billing/Coding

Exam Room Procedures

Patient Triaging

Administrative Skills and Procedures

Data Entry/60 wpm.

Microsoft 2007.

Phlebotomy and Laboratory Skills and Testing

EKG, CPR, First Aid Certified

EDUCATION

Centura College – Chesapeake, Virginia

Associates of Occupational Science Degree in Medical Assisting – 2014

Certified Nursing Assistant - 2004 Quincy, Illinois

Certified Nursing Assistant – 1993 Hampton, Virginia

EXTERNSHIP

Centura College Chesapeake, VA February 2014 – March 2014

Medical Assistant

Inventoried medical supplies and tutored medical assistant students.

Assisted medical assistant instructors with administrative paperwork.

Beach Health Clinic Virginia Beach, VA January 2014 – February 2014

Medical Assistant

Front office – Administrative duties

Triage incoming patients

Prep exam rooms

Assist doctor with exams

Patient education

Consumer Portfolio Service Chesapeake, VA February 2009– March 2012

Customer Service Collection Agent

Assist customers with financial payments and solving difficult collection issues

Data Entry

Customer Service Team player and organization

Timberpoint Healthcare Camp Point, IL October 2006 – January 2009

Certified Nursing Assistant

Assisted patients in ADL’s.

Completed patient care treatment with individuals.

Assisted in physical therapy, wound care, trachea care, and death preparation.

Maintained excellent record keeping.

Sunset Nursing Home Quincy, IL November 2004 – April 2006

Certified Nursing Assistant

Assisted in patient ADL’s.

Completed patient care treatment plans and assisted in wound care.

Maintained excellent record keeping.

Specialized in the Alzheimer unit.

Supra Telecom Quincy, IL September 2000 – March 2003

Customer Service manager – Business division

Managed multiple business accounts.

Performed work orders internally.

Trained new employees thru hands on training.

Specialized in customer service.

Blue Cross Blue Shield Quincy, IL January 1997 – September 1999

Data Entry Specialist

Data entry of 60 wpm for Medicare billing.

Researched diagnostic codes to match with billed charges.

Customer Service for trouble shooting calls.

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