Service Manager

R . Elizabeth VanRamshorst

*** *** ******, ******* ** 54455 715-***-**** **********@*****.***

Objective

My professional objective is to secure a position in a client centered organization in which I can make contribute

to a worthy endeavor.

Education

BS May 2010 U niversity of Wisconsin, stevens point

Major: Psychology

MBA October 2012 Western Governors University, Salt Lake City, Utah

Major: Healthcare

Skills & Abilities

COMMUN ICAT ION

Communicate with individuals in need in a warm, supportive manner.

Communicate with agency management in a timely, efficient and professional manner.

Communicate/advocate with state agencies regarding programs, regulations, special cases, etc..

Facilitated individual service plan meetings, medication review meetings, and staff meetings.

Taught employee training courses including Human Rights, Team Building and CPR/First Aid.

Completed documentation for clinical files, data collection, medication records and progress notes.

Conducted facility tours and facilitated question and answer sessions in both public and private settings.

leadership

Complete task analysis and create learning programs for clients in identified outcome goals.

Supervised staff and volunteers in performance, hiring, evaluation and skill development.

Lead service team in regulating body review/survey process.

Trained staff and volunteers in client care and program delivery.

Trained staff and volunteers in age appropriate client activities.

Assisted clients with options exploration and goal setting.

Assisted clients/family members and guardians with futures planning.

organization

Completed weekly and monthly client service reviews and directed and monitored follow-up as needed.

Assured that all department records were maintained in a thorough, timely and complete manner.

Assured that all client records and facility documents were accurate and met agency, facility, local, state and

federal guidelines and regulations.

Created effective systems for staff and volunteer scheduling, service review, customer satisfaction and follow-up

monitoring and completion.

Experience

Client care staff and consultant

W illow Haven CBRF, Mosinee WI August 2010 - present

Provide quality, client centered care services for 9 senior residents.

Create and implement memory enhancing activities.

Communicate needs and desires to management.

Instructor/Trainer

White Horse Natural Horsemanship, Mosinee WI June 2006 -Present

Provide horsemanship instruction to individuals with special needs and seniors.

Teach riding skills and general horse psychology to new or fearful students.

Manager

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L incoln County Humane Society, Merrill WI June 2006 -Present

Provide all aspects of day to day management of the shelter.

Assist in development and adherence to yearly budget.

Hire, train, monitor, schedule and evaluate shelter staff.

Perform all community speaking events and fund raising events.

Community Integrated Living arrangement administrator

Ray Graham Association for People with disabilities, Lisle I L April 1989 – June 2003

Oversight of daily operation and expansion of CILA program to 18 community

based homes.

Coordination of and implementation of emergency services and actions.

Oversight of state and federal surveys and responsibility for compliance.

Responsibility for CILA program evaluation by the Council on Accreditation.

Provide leadership to the CILA management team.

New employee interviewing, hiring, training, evaluation and corrective/disciplinary action as needed

Conduct weekly staff meetings.

Design and implement training to include Human Rights and Safe Relationships.

Oversight of caseloads, participation in and follow-up of Individual Service Plans.

Development of and training of Guardianship Manual.

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