Training Quality Control

Christine M. Schrader

*** ******* ***** ********* *******, Ohio 44147

440-***-****(c) 440-***-**** (h)

*********.********@***.***

Professional Summary:

Proactive Mortgage Banking Employee with extensive experience in

Compliance, Training, Loan Processing, workflow creation and management. I

am proficient with a variety of software applications, including Encompass

360 and Point Calyx. I am very highly motivated to participate in the

continued success of a company with high integrity and a strong work ethic.

Skills:

Microsoft Office Products Analysis of Workflow

Creation of Workflow Loan Origination training

Mortgage Training Record Retention

Pipeline Management HUD requirements

Loan Processing Government Product Proficient

FNMA Guideline Knowledge GNMA Guideline Knowledge

Mortgage Industry Regulations

Work History:

Crosscountry Mortgage, Inc. August 2010 to April

2014

Brecksville, Ohio

. Proficient in Regulations that dictate mortgage industry, i.e. Reg B,

Reg Z, HMDA and MDIA

. Process mortgage credit application

. analyze income, assets and credit history

. onsite training of new employees including Branch Managers, Loan

Officers and Loan Processors

. problem solving

. Quality Control of loan files

. monitor records for retention

. deal directly with consumer complaints

. creation and implementation of policies and procedures

. implementation of new computer software for entire company

. preparation of closing documents

. clearing loans from warehouse lines

Key Bank, NA. September 2003 to June

2010

Brooklyn, Oh

. Process Mortgage Loan applications

. gathered and verify income, assets and collateral

. Lending authority of $417,000.00

. Training of new employees

. Work directly with Loan Officers, Managers, consumers, realtors and co-

workers

Schmidt Mortgage January 2002 to September 2003

Rocky River

. Process Mortgage Loan applications

. gathered and verify income, assets and collateral

. Lending authority of $417,000.00

. Training of new employees

. Work directly with Loan Officers, Managers, consumers, realtors and co-

workers

Second National Bank May 2001 to November 2002

North Olmsted, Oh

. Process Mortgage Loan applications

. gathered and verify income, assets and collateral

. Lending authority of $417,000.00

. Training of new employees

. Work directly with Loan Officers, Managers, consumers, realtors and co-

workers

Premier Mortgage Group, Inc. August 1998 to April 2001

Middleburg Heights

. Process Mortgage Loan applications

. gathered and verify income, assets and collateral

. Lending authority of $417,000.00

. Training of new employees

. Work directly with Loan Officers, Managers, consumers, realtors and co-

workers

Fidelity Financial

Parma, Ohio

. Process loan payments

. analysis of credit applications for auto loan and consumer loans

. consumer collections

. record keeping

. general office duties

Accomplishments:

o Staff Training

Trained staff on basic Mortgage requirements and Regulations along

with Encompass 360

o Data Organization

Classified, recorded and monitored company records for retention.

o Process Improvement

Achieved revenue objective by implementing cost-cutting measures

with realignment of workflow

Certifications:

AllRegs: School of Mortgage Compliance Certification

AllRegs: Anit-money Laundering, Patriot Act, Red Flags

References:

Lisa Grabowski First Federal of Lakewood 440-***-****

Lisa Stout Crosscountry Mortgage, Inc. 440-***-****

Paula Hatch Ryland Group 602-***-****

Trisha James US Bank 440-***-****

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