Administrative Assistant Customer Service

Amy Stevens

Alvarado, TX *****

Cell: 903-***-****

*********@*****.***

Objective: To obtain a position utilizing my current skills in a manner

that will be beneficial to my employer as well as myself. I'm a

hard working, results oriented professional and over all Team

player.

Education: Professional Career College, Richardson, TX

. Microsoft Office User Specialist Certification, September

2000

Leonard High School, Leonard, TX

. Graduated May 1997

Experience: Experis Manpower Group, Alcon, Administrative Assistant

08/12-2/14

Ft. Worth, TX

. Help the Labeling Coordinators with filing, TVS'ing,

checking barcodes, etc.

. Assist planner with scheduling art from the labeling

coordinators to the artist, enter PLR's in the Access

Database, and help with any other items that will assist

the planner

. Make dockets in Catalyst for the labeling coordinators

. Run past due report and daily production report on a daily

basis for manager

. Make parent and child assets when the art has been approved

T3 Energy Services, Administrative Assistant 08/10-10/11

Ft. Worth, TX

. Assist Branch Manager and Inside Sales III with

miscellaneous duties

. Answer multiple phone lines

. Receive mail and code invoices to get ready for approval

. Update spreadsheet for totals throughout the month

. Daily Filing

Manpower, Wesco Aircraft, Sales Support/Administrative Assistant

10/09- 03/10

Dallas, TX

. Customer Service Rep for Fasteners and Hardware for

multiple customers

. Order hardware in Oracle 9.0

. Expedite hardware for our customer through our buyers and

update customer thru email or phone

. Update status of hardware on daily excel spreadsheets for

customers

. Keep track of parts to make sure they ship out to support

customers needs

. Assist Sales Rep on basic day to day needs (File, fax, make

copies, etc.)

Manpower, BE Aerospace, Sales Assistant/Administrative Assistant

11/08 -10/09

Dallas, TX

. Customer Service Rep for JIT Hardware program at Vought

Aircraft Industries, Inc.

. Order hardware in BPCS inventory system, placed Corp

Orders/One time buys

. Expedite parts/hardware for our customer through our

buyers. Supplied them with

Drop Dead Dates (DDD), and Drop Dead QTY's (DD QTY)

. Update status of hardware on daily excel spreadsheets

. Report back to customer on ECD from supplier thru email

. Received paperwork (IAR-Inventory Action Request) for

changes/adds to the JIT Contract

Manpower, Charter Communications, Administrative Assistant

08/08-11/08

Arlington, TX

. Assist supervisor with daily reports

. Assign work orders to technicians daily

. Created several reports for tracking work orders

. Input information on calendars to keep track of what is

being done on a daily basis

. Called customers for manager on collection accounts

periodically for payment before new services could be

rendered

SBB Management Company, Administrative Assistant to Property Manager

07/06-06/07

Dallas, TX

. Assist manager with multiple properties and draft letters

to homeowners

. Answer incoming calls from homeowner's and vendors

. Call vendors and set appointments to get things done on

property

. Daily Filing

. Issue pool keys, rental of club house, etc.

Robert Half International, Administrative Assistant

11/05-07/06

Dallas, Texas

. Answer multiple phone lines, direct to department and

correct recruiter

. Input candidates information into the computer for

recruiters

. Daily Filing

. Miscellaneous temp. Jobs, such as checking documents before

being scanned into

the computer at Morgan Stanley

. Assisted recruiters at agency for a period of time

NCO Financial, Administrative Assistant to Operations Manager 02/00-

11/05

Richardson, Texas

. Compile information from collectors into daily summary

reports and update report

. Input payments into computer, track/check by phone and

credit card payments

. Arrange for possible write-offs from HCA Hospitals (Range

from $1,000 to $1,000,000 in accounts

. Cancel multiple accounts on SmartTerm (FACS) computer

system

. Notate and cancel accounts for people who have filed

bankruptcy

. Assist Collection Supervisors and Operations Manager with

miscellaneous duties

. Daily office work Included 10-Key, filing, and answering

multiple phone lines

Skills:

. Multi-tasking, efficient, fast-learner, organized

. Typing & 10-Key

. Microsoft Office Applications 2003-2007

. Excellent General Office and Customer Service Skills

. Oracle 9.0

. JD Edwards

Contact this candidate