Six Sigma Project Human Resource
Resume:
Nick Vanden Heuvel
Kaukauna, WI 54130
*.********@*****.***
Education University of Wisconsin Oshkosh, Oshkosh, WI
Bachelor of Business Administration, Graduated: May 2011
Major: Human Resource Management
Experience Alta Resources, Neenah, WI
Team Leader, Aug 2013 - Present
. Conducted team meetings to give updates on
practices/procedures
. Oversaw training of new hires
. Managed a team and coached employees to help improve
performance
. Participated in a Six Sigma project to try and reduce
employee errors
. Assisted with interviews for potential hires.
Alta Resources, Neenah, WI
Senior Customer Care Rep, Jan 2012 - Aug 2013
. Ran a Feedback Tracker to keep employees aware of their
errors
. Monitored calls for quality and coach reps accordingly
. Kindly assisted customers in completing applications
. Updated weekly and daily reports to track how the team
is performing
Pro Ex Extrusion, Inc. Oshkosh, WI
HR Intern, Jan. 2011
. Created an implementation plan for a HACCP plan
. Updated federal and state law posters
. Compiled four instructional manuals
. Edited Employee Handbook
Eastbay, Oshkosh, WI
Call Center/Merchandise Service Center Associate, June 2010 -
Oct. 2010
. Collaborated with outside entities to give updated
information to customers
. Won employee excellence award for performance
. Diffused situations with angry customers and efficiently
resolved complaints
. Developed strong communication skills through contacting
stores and customers
Sonoco Hayes, Neenah, WI
Production Line Worker/Swing Man, Summer 2009
. Cooperated with team to get the product out
. Optimized available space by strategically arranging
cores
. Maintained work area by sweeping up during a change over
City of Kaukauna, Kaukauna, WI
Garbage Man & Street Worker, Summer 2008
. Trained others on how to work on the back of a garbage
truck
. Performed frequent group jobs
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