Manager Customer Service

Jodi Holzer

**** ********** **.

Saginaw, TX ****9

Phone: 817-.501-.8030(Cell)

**********@*****.***

Summary of Qualifications

Successful Sales, Marketing, and Management specialist

Organized and efficient operations manager

Excellent written and oral communication skills

Professional Experience

Master Pumps & Power- Fort Worth, Texas

Credit Analyst/Collections, October, 2011- Present

Responsible for setting up new accounts in system and updating of those accounts.

Analyzing of clients’ credit applications to determine viability.

Responsibility for the effective maintenance of accounts.

Successfully support several commercial accounts for all credit and customer relation’s issues.

Responsible for insurance compliance for company.

SteinMart- Fort Worth, Texas

Customer Service November, 2010-Jan, 2013

Successfully handled customer issues and concerns regarding service.

Effectively processed financial transactions.

Maintained correct records of daily transactions.

Underground Ice House Restaurant- Fort Worth, Texas

Owner/Manager April, 2005- December 2009

Successfully oversight of all restaurant operations.

Maintained all financial accounts on a daily, monthly, yearly basis.

Effectively developed and trained restaurant staff to meet customer needs.

Tracked product usage to determine order requirements.

Continental Equipment Company- Fort Worth, Texas

Legal/Equipment Rental Administrator, December, 1999-October, 2005

Assisted company’s corporate Attorney and Branch Manager.

Successfully responsible for the issuance of all purchase orders as well as maintenance of financial transactions with vendors.

Effectively utilized various programs such as NDS and Crystal Reporting software.

Maintained good relationships with customers on a daily basis.

Responsible for overseeing financial transactions such as payroll and cash balances

Responsible for legal preparation and research for company liens and law suits.

Clemons Tractor Company- Fort Worth, Texas

Office Manager June, 1997-November, 1999

Successfully responsible for entire office staff.

Effectively implemented multiple sales contracts

Responsible for overseeing financial transactions such payables, payroll and receivables.

Education

Kaplan University, Fort Worth, Texas-2006

Degree-Criminal Justice

Arlington Career, Arlington, Texas-2002

Degree-Paralegal

Professional Skills

Westlaw

Legal Research & Writing

NDS

Crystal Reporting

AS400 Knowledge

Peachtree

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