Project Manager Management

Tiffany Faye Benoit, PMP 727-***-****

*** **** ****** ********* ( St. Petersburg, FL 33703 ********@*****.***

PROFILE SUMMARY

Accomplished Project Management professional with 16 years of progressive

experience across numerous aspects of IT implementations; proven leader

(with experience directing teams of other project managers) who quickly

becomes an asset.

o Effective communication ability and noteworthy analytical skills;

consistently meets deadlines with superior results.

o Brings high-level success in telecommunication, networking,

information systems, and software implementations.

o Strong ability to gain support from stakeholders across diverse

groups; seasoned training & development specialist.

o Expert in PMO structure (e.g. scheduling, documentation, deliverables,

finances, and process / role identifications).

o Effectively translates complex technical jargon into laymen's terms

and bottom-line results that positively impact ROI.

Additional Strengths

Team Building Client Relationships & Policies & Procedures

Networking

Process Improvements Budgeting / Cost Reduction

Recent Experience

TOWER CLOUD St. Petersburg, FL

Manager, Project Management 11/2013 - Present

. Manage 1 project manager and individually manage projects with overall

responsibility for cell back haul projects for major carriers from

initiation to completion across multiple carriers in Florida, Georgia,

Alabama, and South Carolina.

Bright House Networks Riverview, FL

Sr. Business Operations Manager/Project Management Office (1/2012 -

11/2013) 1/2005 - 11/2013

. Provides leadership to Network and Voice Services division in the

realm of project management, process development, and application

management for Florida markets and Outer markets (Birmingham,

Bakersfield, Detroit, and Indianapolis).

. Manages staff of 10, including project managers and business

operations staff to maintain operations processes and new product

offerings, presiding over process development and improvements for

PMO.

Spotlight Accomplishment

o Completed project for the Republican National Convention within 3

weeks; providing voice and data services to all media outlets

covering the convention in Tampa, FL in 2012.

Service Delivery Manager, Information Services Division (2/2009 - 1/2012)

Riverview, FL

. Provided comprehensive leadership and direction of 7 project managers

and 1 business analyst responsible for new product delivery, hardware,

and software implementations across 6 divisions throughout the United

States.

. Created, oversaw communication, trained on, and maintained operations

processes for Network and Voice Services Division and new product

offerings; presided over process development and improvements for PMO.

Spotlight Accomplishment

o Launched new IP Trunking product (including execution of all

processes) across 6 divisions nationwide in 4 months.

Project Manager, Information Services Division (2 / 2008 - 2 / 2009)

Temple Terrace, FL

. Led 3 project managers (from concept through implementation) with

overall responsibility for voice and network projects, including

management of cross-functional tasks and resources.

. Created and directed Enterprise PMO organization, developing and

implementing efficient PMO processes.

Spotlight Accomplishment

o Successfully launched cell tower backhaul project (417 cell towers

in Tampa & Orlando) within only 9 months.

Tiffany Faye Benoit Page Two

RECENT EXPERIENCE (continued)

Bright House Networks (cont.)

Program Manager (1 / 2005 - 2 / 2008) St. Petersburg, FL

. Directed software development and implementation projects for a 5-

region, 700-agent technical call center.

. Strategically oversaw contract negotiation (from RFP to SOW) for all

projects and vendors, ranging in size from $50,000 to $1,000,000

contracts; managed process improvement projects for cable, internet, &

VoIP phone call center.

Spotlight Accomplishment

o Successfully implemented and maintained a $2.5 million Aspect

Speech IVR system for Tampa Division.

Kforce, Inc. Tampa, FL

Consultant - Project Manager 11 / 2003 - 1 / 2005

. Solely in charge of managing the tracking system for all assets

companywide (i.e. over 80 offices and 1,500 employees), using

Peregrine software package while leading an internal team of 5

employees.

. Maintained real-time data for all assets being transferred, received,

shipped out, purchased, and leased.

Spotlight Accomplishment

o Successfully managed return of 2,000+ nationwide PC's & peripherals

to the leasing vendor in only 2 months.

Shoregroup, Inc. New York, NY

Project Manager 6 / 2002 - 2 / 2003

. Presided over project team of 15 engineers (Cisco, client, and

internal personnel) for Fortune 100 client.

. Managed projects related to Internet Protocol Telephony (IPT) and

Internet Protocol Contact Center (IPCC) solutions - in partnership

with Cisco - for diverse clients throughout the Northeast Region.

. Led 2 major & 7 minor projects (from inception through

implementation); followed through with client training / support.

Spotlight Accomplishment

o Successfully implemented Cisco IPT systems in 21 statewide

locations (including a centrally located head-end IPT switch) for a

Fortune 100 wireless client.

Additional Experience

Certegy, Inc. / Project Manager (9 / 2001 - 6 / 2002)

Computer Sciences Corporation / Project Manager (2 / 1997 - 3 / 2001)

Education / Certification / Tech Skills

St. Edwards University - Austin, TX Elon University - Elon College, NC

MBA (2000) BS, Business Administration (1996, Cum

Laude)

Project Management Institute / PMI - Member (2000 -

Present)

Project Management Professional (2002; Renewed 2009,

2012)

Software / Hardware

MS Office (incl. Project Professional / Server) ( Salesforce.com (

Data & Telephony Communication Protocols (

VoIP Call Center (e.g. Cisco Call Manager, IP IVR, Unity voicemail systems,

Avaya, Aspect, and Nuance Speech IVR)

References Available Upon Request

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