Tiffany Faye Benoit, PMP 727-***-****
*** **** ****** ********* ( St. Petersburg, FL 33703 email@example.com
Accomplished Project Management professional with 16 years of progressive
experience across numerous aspects of IT implementations; proven leader
(with experience directing teams of other project managers) who quickly
becomes an asset.
o Effective communication ability and noteworthy analytical skills;
consistently meets deadlines with superior results.
o Brings high-level success in telecommunication, networking,
information systems, and software implementations.
o Strong ability to gain support from stakeholders across diverse
groups; seasoned training & development specialist.
o Expert in PMO structure (e.g. scheduling, documentation, deliverables,
finances, and process / role identifications).
o Effectively translates complex technical jargon into laymen's terms
and bottom-line results that positively impact ROI.
Team Building Client Relationships & Policies & Procedures
Process Improvements Budgeting / Cost Reduction
TOWER CLOUD St. Petersburg, FL
Manager, Project Management 11/2013 - Present
. Manage 1 project manager and individually manage projects with overall
responsibility for cell back haul projects for major carriers from
initiation to completion across multiple carriers in Florida, Georgia,
Alabama, and South Carolina.
Bright House Networks Riverview, FL
Sr. Business Operations Manager/Project Management Office (1/2012 -
11/2013) 1/2005 - 11/2013
. Provides leadership to Network and Voice Services division in the
realm of project management, process development, and application
management for Florida markets and Outer markets (Birmingham,
Bakersfield, Detroit, and Indianapolis).
. Manages staff of 10, including project managers and business
operations staff to maintain operations processes and new product
offerings, presiding over process development and improvements for
o Completed project for the Republican National Convention within 3
weeks; providing voice and data services to all media outlets
covering the convention in Tampa, FL in 2012.
Service Delivery Manager, Information Services Division (2/2009 - 1/2012)
. Provided comprehensive leadership and direction of 7 project managers
and 1 business analyst responsible for new product delivery, hardware,
and software implementations across 6 divisions throughout the United
. Created, oversaw communication, trained on, and maintained operations
processes for Network and Voice Services Division and new product
offerings; presided over process development and improvements for PMO.
o Launched new IP Trunking product (including execution of all
processes) across 6 divisions nationwide in 4 months.
Project Manager, Information Services Division (2 / 2008 - 2 / 2009)
Temple Terrace, FL
. Led 3 project managers (from concept through implementation) with
overall responsibility for voice and network projects, including
management of cross-functional tasks and resources.
. Created and directed Enterprise PMO organization, developing and
implementing efficient PMO processes.
o Successfully launched cell tower backhaul project (417 cell towers
in Tampa & Orlando) within only 9 months.
Tiffany Faye Benoit Page Two
RECENT EXPERIENCE (continued)
Bright House Networks (cont.)
Program Manager (1 / 2005 - 2 / 2008) St. Petersburg, FL
. Directed software development and implementation projects for a 5-
region, 700-agent technical call center.
. Strategically oversaw contract negotiation (from RFP to SOW) for all
projects and vendors, ranging in size from $50,000 to $1,000,000
contracts; managed process improvement projects for cable, internet, &
VoIP phone call center.
o Successfully implemented and maintained a $2.5 million Aspect
Speech IVR system for Tampa Division.
Kforce, Inc. Tampa, FL
Consultant - Project Manager 11 / 2003 - 1 / 2005
. Solely in charge of managing the tracking system for all assets
companywide (i.e. over 80 offices and 1,500 employees), using
Peregrine software package while leading an internal team of 5
. Maintained real-time data for all assets being transferred, received,
shipped out, purchased, and leased.
o Successfully managed return of 2,000+ nationwide PC's & peripherals
to the leasing vendor in only 2 months.
Shoregroup, Inc. New York, NY
Project Manager 6 / 2002 - 2 / 2003
. Presided over project team of 15 engineers (Cisco, client, and
internal personnel) for Fortune 100 client.
. Managed projects related to Internet Protocol Telephony (IPT) and
Internet Protocol Contact Center (IPCC) solutions - in partnership
with Cisco - for diverse clients throughout the Northeast Region.
. Led 2 major & 7 minor projects (from inception through
implementation); followed through with client training / support.
o Successfully implemented Cisco IPT systems in 21 statewide
locations (including a centrally located head-end IPT switch) for a
Fortune 100 wireless client.
Certegy, Inc. / Project Manager (9 / 2001 - 6 / 2002)
Computer Sciences Corporation / Project Manager (2 / 1997 - 3 / 2001)
Education / Certification / Tech Skills
St. Edwards University - Austin, TX Elon University - Elon College, NC
MBA (2000) BS, Business Administration (1996, Cum
Project Management Institute / PMI - Member (2000 -
Project Management Professional (2002; Renewed 2009,
Software / Hardware
MS Office (incl. Project Professional / Server) ( Salesforce.com (
Data & Telephony Communication Protocols (
VoIP Call Center (e.g. Cisco Call Manager, IP IVR, Unity voicemail systems,
Avaya, Aspect, and Nuance Speech IVR)
References Available Upon Request