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Engineer Customer Service

Denver, CO
April 29, 2014

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Debra K Londeck

**** **** **** ****

Clarkston, MI 48348

Cell: 248-***-****


B.S. Manufacturing Engineering Technology

Eastern Michigan University

Ypsilanti, Michigan


Belcan TechServices – Novi, MI April 2008 – Present

Technical Recruiter

• Conduct the full life-cycle of recruiting from cold calling to closing

• Utilize advanced internet sources to identify a network of candidates

• Fully utilize job boards, referrals, and direct recruiting techniques to fill external positions

• Recruit, screen, interview, evaluate, and place temporary, and direct hire staff

• Working with executive level candidates through the hiring process including negotiation on

salary, benefits and relocation if needed

• Build and maintain client/company business relationships to assure all recruitment needs are met

• Participated in brainstorming meetings for creative ideas to maintain a strong client base and

candidate inventory

• Posted open positions on various internet sites

• Effectively worked at resolving client and employee concerns

• Develop and implement plans to improve quality, sales revenue and customer satisfaction

• Received 2 Customer Service Awards within first 12 months of service

Unemployed Seeking Work December 2007 – April 2008

Applied Technologies Inc. – Toledo, OH October 2005 – December 2007

Development Engineer – Wind Tunnel Audit Team – Contract to DaimlerChrysler

• Audit production, pre-production and competitive vehicles in full size Aero-Acoustic Wind Tunnel

utilizing Artemis software.

• Evaluate production and pre-production vehicles to confirm Wind Tunnel findings.

• Create monthly tracking reports documenting plant compliance in vehicle audits, using various

internal database systems to gather vehicle data.

• Work with various Release Engineers and NVH Laboratory to determine root cause and resolution

of wind noise issues.

• Ship vehicles to final destination upon completion of Wind Noise Audit.

• Measure and record various data from production and pre-production vehicles, such as door

closing velocities, seal gaps (sheet metal of body to sheet metal of door frame) and ultrasonic

evaluations of seals

Unemployed Seeking Work April 2005 – October 2005

Aerotek Automotive – Pontiac, MI December 2002 – April 2005

Material Cost Management (MCM) Engineer – Contract to DaimlerChrysler

Develop Lotus6 based database using Domino Designer for storing Lessons Learned, Best

Practices and Benchmarking data.

Track both internal and external cost reduction changes for automotive seats on all

DaimlerChrysler vehicles.

Create daily reports showing which vehicles and suppliers were on track for meeting annual cost

saving targets.

Visit dealerships to evaluate competitive vehicles for seat features and functions.

Perform teardowns to evaluate areas such as, but not limited to, durability, component weights and


Participate in vehicle ride and drive evaluations.

Create and maintain various Excel spreadsheets to document seat comparison between

DaimlerChrysler vehicles and competitor’s vehicles.

Unemployed Seeking Work March 2002 – December 2002

Intier Automotive – Livonia, MI August 1996 – March 2002

Product Engineer

• Located on site at the DaimlerChrysler Windsor and St Louis Assembly plants during new product


• Evaluate Fast Feedback Vehicles with DaimlerChrysler Engineers.

• Determine root cause and resolution, when possible, on site at the DaimlerChrysler plants for

issues involving BSR, function, fit or appearance.

• Coordinate between DC Engineering, Intier Engineering and suppliers for prototype part

evaluations, implementation, etc.

• Perform evaluations of vehicles in the event of a yard hold.

• Determine both short term and long term fix for all seat issues.

• Participate in BSR evaluations on the 4-poster and on the validation track.

• Work closely with the testing department, reviewing test specifications, ride and drives and

various other test methods.

• Creating written test specifications and documentation of all test results.

• Kept an updated matrix detailing all open BSR issues, status, corrective actions and timing for all


• Coordinate and chair meetings with DaimlerChrysler and various suppliers.

• Coordinate team for Fleet Review of vehicles with DaimlerChrysler for weeklong evaluations of

BSR’s in vehicles. Two annual trips per year for 5 consecutive years.

• Issue MICR’s, RFC’s and PCN’s.

• Work with plants on VA/VE redesigns for cost reductions and design and/or process problems.

Romeo RIM, Inc. – Romeo, MI May 1994 – August 1996

Project Engineer

• Work with agricultural customers.

• Review Customer’s product design for manufacturability with Reaction Injection Molding


• Offer design alternatives to enhance the product and the manufacturing process.

• Design new products, including fixtures and packaging, with the use of AutoCAD.

• Co-ordinate and implement manufacturing trials including building of prototypes, testing

products, building pre-production parts from production tools and initial sample inspection parts.

Investigate vendors for possible sources for design components.

Johnson Controls, Inc. – Plymouth, MI March 1987 – May 1994

CAD Designer

• Design, modify and develop seat frame and foam drawings.

• Apply engineering principles; research data, and proposed product specifications to develop and

design seat layout drawings.

• Utilize Computer Vision CADDS5 workstation and drafting instruments.

• Analyze product requirements to ensure design fit and feasibility.

• Perform clearance checks and motion studies.

• Create cost packages to determine product cost, tolerances, fit and tooling costs.

Parrish Power Products – Toledo, OH November 1985 - March 1987

CAD Designer

Dana Corporation - Toledo, Ohio June 1984 - November 1985

Manual Detailer


Society of Manufacturing Engineers – 1992 to 2002

SAE member – 1998 to 2002

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