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Supply Chain Management

United States
April 29, 2014

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Kojo Nyarko

Address: ***** ********** **** **. *** 331Houston, TX. 77065

Phone: +1-404-***-****



Developing my computing and supply chain management skills has been the key focus over the past 10 years in

my educational and working environments. This has given me a good understanding of the rapid development in

the Supply chain industry, thus gearing me to challenge myself and continue to learn as the industry changes.

Extensive knowledge in the Global supply chain industry, including best practices and current supply chain

methodologies including Six Sigma, JIT and DMAIC. Having worked in multiple countries in 2 continents, I have

gained the global knowledge of communication and customer know how, and to interact with a wide range and

variety of people. I have been in senior management positions for over 5 years, managing over 20 senior

employees within Africa. I have leadership quality that is able to help me achieve success and gain the trust and

respect of my subordinates and colleagues. I have extensive travel history within Africa, Europe and America,

having worked in over 14 countries including Ghana, Congo, Nigeria, Cameroun, Angola, Gabon, UK, France,

US, South Africa, Tanzania and Uganda

In addition to my knowledge and practical skills, I possess a friendly, polite and “can do” attitude, to achieve

success in any work situation; I have managed difficult situations with customers and clients and been able to

resolve issues to customer satisfaction. I believe I can bring this enthusiasm along with my outstanding skills in

any supply chain role that I come across in my career ladder. I am the sort who likes to face problems head on

and solving them, my future goal is to develop comprehensive supply chain solutions for emerging markets.

Knowledge Base

C-TPAT - Customs Clearance - International Freight Forwarding- Harmonised Codes- Inter-modal- Inventory

Management - Rate Negotiation - Ocean & Airfreight- Transportation Management - Despatching & Planning-

Project Scheduling- Incoterms

Systems- Oracle TMS, SAP, CTMS 360, Microsoft Office Suit


Thames Valley University (UK)


Bachelor of Arts Business Management and Information Systems(Second Class Upper)

International Business Systems and Strategies, Strategic Management Project Management.

Marketing and Brand Management, Enterprise Business and Business Development.

Supply chain and Computerized Transport Management Systems

Thames Valley University (UK)


(HND) Business Management and Information Systems

Subjects: Principles of Marketing, Information Communications Technology, Business Environment,

Problem Solving, Organizational Behavior, Business Accounting, Marketing and Brand Management, Supply

Chain Management, Enterprise and Business Development, E-Commerce, Business Policy and Analysis

Managing, Business Operations, Human Resource Management in Context Enterpris e and Social

Responsibility, International Business Systems and Strategies, Strategi c Management Project Management

Pope John School(Ghana)

1996-1998 (Senior High)

Achimota School (Ghana)

1987- 1995(Primary Junior High)

Work Experience

Exel Logistics- Houston

Oct 2013- Present


Operations Manager- Valero Account

Directly Manage and supervise the scheduling of inbound/outbound shipments to ensure most

economical utilization of carriers based on service parameters; interface with operations to r esolve

any problems associated with scheduling and dispatching

Manage the defined carrier that is providing services to the facility including meeting with local

carrier representatives to discuss base transportation related issues, monitoring carrier perf ormance,

and reviewing current practice versus potential improvements by changing carrier mode or mix

Develop and implement a proactive track and trace process to insure all shipments are delivered in a

timely manner; provide track and trace information to the customer is in a timely manner

Direct transportation associates to achieve prescribed objectives; develop and maintain a productive

staff by hiring, training, and professional development; match the skill and background of associates

to the work required; apply sound communication and motivational techniques, to supervise, counsel,

and discipline subordinates; and implement performance evaluation system for recommending

promotions, wage increases, and terminations

Prepare billings and process payments of freight bills; establish a financial audit for fleet operations to

determine its cost-effectiveness

Develop and operate an effective transportation information reporting system; ensure the accurate

and timely preparation, processing, distribution, and r etention of all necessary reports and records

regarding transportation operations; and develop additional and/or enhanced reports to support

customer’s changing needs

Support business development sales and marketing efforts as needed, to include customer

presentations and direct the completion of transportation studies and analysis

Provide transportation support and assistance to customers as needed; participate in customer

meetings; direct the receivers visitation program, including the furnishing of speci fic feedback to our


Effectively communicate with associates, customers, and carriers in person, via PC, or via phone to

accomplish necessary objectives

To provide flawless execution of the transportation services to our customer

Insure compliance to all regulatory issues within scope of service

DHL Global Forwarding – Sub Sahara Africa

Dec 2010 – Sep 2013


Key Account Manager (Schlumberger)-SSA / Oil & Energy Manager (Ghana)

Managing and responsible for key global customer (schlumberger ) for the whole of the Sub Sahara

region of Africa

Managing O&E customers in Ghana, managing customer accounts, monitoring operations and

developing additional business

Liase with customer management team and internal cross functional teams to develop and ensure

customer requirements and expectations are met

Leading Operational team to support, monitor and assist customers directly across the region

Monitoring Air/Ocean freight across the sub region for key customers, and ensuring customer is

updated with operational process

Managing and arranging specialized air charters within the region for Oil & Energy customers

Delivering system training and assistance to over 14 countries in the sub region

Part of regional management team on Oil & Energy, developing policies and processes in DHL

Head of DHL TMC(Transport Management Center) regional control center for Sub Sahara Africa

Developing and implementing SOP`s for all 14 countries

Assisting regional pricing team with developing competitive Airfreight rates for customers

Developing partnership with carriers within the region to ensure our customers receive the best

service and competitive pricing

Leading in training key personnel across the Sub Sahara region in key customer systems and


Assisting and ensuring there is growth in revenue in all key strategic countries

Lead quarterly regional management meetings involving all 14 countries, focusing on customer

challenges, internal operational challenges, ways to improve service delivery, action plan for the next

quarter with targets and customer action plan shared with customer

Extensive travel to all countries under my responsibility, making joint calls to customers and assisting

countries to roll out action plans set out in the quarterly management meet ings

Continuously developing strategies and solutions for customer benefit while streamlining our regional

operations thus increasing regional revenue.

DHL Express Ghana LTD- (Ghana)

Sep 2008- Dec 2010


Logistics Manager- (Ghana) –Control Tower Manager – Sub Sahara Africa

In charge of managing all logistics and warehousing strategies for DHL Ghana

Head of global account (Schlumberger), across the Sub Saharan Africa region

Managing CT (Control Tower) activities across 11 SSA countries for the Oil & Energy sectors

Working closely with customs team to ensure key client shipments are cleared promptly

Managing complete air charters on behalf of the mining and Oil & Energy sectors across Africa

Responsible for oversized and HW tools and ensure they are moved across the region efficiently using

DHL infrastructure

Provide leadership in setting key management standards and values for the operational team

Provide and achieve clear key performance indicators (KPIs) for operations and provide forecasts and

reports for management

Managing all outsourced third party warehouses for Oil & Energy customers

Implementing strategies procedures for the warehouse management

Implementing advanced global inventory management techniques in all warehouses using best in

class systems (SAP)

Monitoring and overseeing ground operation distribution from warehouse s to customer facilities

Ensuring smooth flow of supply chain processes and adhering to standardized SOP`s

Managing over 20 staff across the country in all 3PL warehouses

ADM (Archer Daniel Midlands)- Ghana

Feb-07- Aug-08


Logistics Controller

Coordinating all logistic Activities on site

Coordinating and overseeing commodity purchasing for ADM

Coordinating and managing all goods received i. e.: Commodities and hardware for site.

Producing statistical daily and monthly reports on Commodities & spare parts received and issued

Coordinating and ensuring all trucks from our foreign suppliers reach us on time

Liaising with customs for all Free Zone and custom duty paper work

Producing end of month stock reports for management and accounts

Implementing proper working procedures at hardware store

Managing and in charge of all Weight Bridge activities and implementing proper work procedures

Responsible for leading over 50 full time and temporary staff while coordinating daily operational

work sheet with my team leaders

Organizing contractors for certain projects on site

Ensure safety and healthy working procedures are adhered to on site

Tesco LTD (UK)

Dec 03- Nov 2006


Transport Scheduling Executive (Regional Distribution Center)

Provided customer service for transporters, Suppliers, Stock Management team and Distribution

Center managers.

Ensure suppliers and hauliers follow Tesco protocols and adhere to deliver y times.

Set-up new hauliers and rate records in Denver customer system

Adjust and monitor transport cost in system, assist accounts in transport data figures

Managing delays by transporters, assessing and maximizing cost efficiency for Tesco

Managing delivery of stock from supplier to Tesco and any issues arising e.g. delays, traffic etc

Producing statistical reports for management and supply chain

Data management and information update in supply chain system – SAP,SC3, LM (Logistics

Management), Denver, Lotus etc.

Pulling daily RDC inventory report on inbound and outbound deliveries for the previous 24 hrs

Hays Logistics (Scottish Courage, UK)

Mar 03-Dec 03


System Support (SAP, NEVIS)

Supporting operational logistics system (SAP_NEVIS)

Liaising with international clients to setup required delivery orders

Supporting Customers with billing, product and account information on SAP system

Issuing P.O.Ds for large cargo movement in UK and France

Creating new orders in SAP system and coordinating wi th warehouse for pick and scheduling

Updating clients on order status and providing updates on delivery schedules

Assisting in monthly physical stock take and stock adjustment

Issuing transporters with required Authorization and paper work for international deliveries

Backing up as craft trainer for new employees and assisting as fire Marshall

Sending out day to day logistics chart to general managers in hays, Scottish Courage

Sainsbury’s Supermarket Chain (UK)

June 01- Feb 03


Stores Coordinator

High profile role involving producing

Statistical report for management team.

Liaising with over 240 stores in and around London on the telephone.

Pull all order reports from system and create job cards for warehouse

Ensuring vehicles are loaded, all rele vant paperwork ready and vehicle gets to store on time.

Liaising with other departments to ensure, the smooth running of the depot .

Assisting in physical stock take on high value stock

Backing up as central helpdesk for sainsburys stores in the southern re gion of UK.

Solving computer related problem for stores and other departments.

Authorizing refunds for stores through stock audit.

Coordinating and ensuring orders reach Sainsbury’s stores daily and on time



49 CFR Certificate

Advanced Certificate in Supply Chain Management

Advanced Certificate in Inventory Management

Foreign Corrupt Practices Acts (FCPA) Anti-Corruption

Foreign Corrupt Practices Acts (FCPA) Anti-Bribery

Incoterm 2010

Supply Chain Management

Customers, Confrontation and Conflict handling

Cargo insurance

Dangerous Goods Awareness

Graduate School of Governance- Ghana

Post Graduate Diploma in Business Management

Specialization – Logistics & Transportation Management

APICS (Association for Operations Management), US


CSCP – Certified Supply Chain Professional (Ongoing)


Chartered Institute of Logistics & Transport (Ongoing)


Byron Williams

DHL Global forwarding

Houston, Texas

Francis Akyakwa

Regional HR Manager


Mr Samuel Duodu

Ex Commercial Manager CWA (1994-2013)

DHL Ghana


Mr Reid Wiles

Ex Operations Manager CWA (1992-2013)

DHL Ghana

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