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Customer Service Engineer

Ashburn, VA
April 29, 2014

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RaShad Bryant Stocks

**** ********* *****

Waldorf, MD 20602 US

Evening Phone: 240-***-****

Day Phone: 240-***-****


Availability: Job Type: Permanent, Temporary, Term, Internships

Work Schedule: Full-Time, Part-Time, Shift Work

Desired locations: United States - MD

United States - NC

United States - VA - Alexandria

United States - DC - Bolling AFB

United States - DC - District of Columbia

Work Experience: SERVPRO Cleanup Service 07/2013- Present

White Plains, MD 20695 Salary: 11.00 USD Per


Commercial Restoration Specialist (On-Call)

Lead Commercial Restoration Specialist

Okay to contact this Supervisor: Yes

Clean up and restoration for business and residence

properties including

Fire, smoke, water damage/removal, mold mitigation,

catastrophic storm

response, cleaning air ducts & HVAC, Biohazard, crime

scene &

vandalism, carpet & upholstery, drapes & blinds, ceiling,

walls & hard

floors cleaning.

DoDEA 03/2012 - 05/2012

4040 North Fairfax Drive Salary: 18.59 USD

Per Hour

Arlington, VA 22203 United States Hours per

week: 40

Parking Coordinator/ Supply Support Laborer

Supervisor: Bernard Peterson 703-***-****)

Okay to contact this Supervisor: Yes

Customer Service used a computer working software of

program types such as Microsoft Word Suite (Word, Excel,

Access, Outlook and PowerPoint), inventory software (WASP)

and floor plan software. Coordinate with WHS to get

visitors parking for new building the Mark Center using

Microsoft word and outlook. Greet and address customers in

a friendly and respectful way. Tracked and follow-up all

customer requests in a timely manner. Manage large volume

of customer calls in friendly and courtesy manner.

Distribute Mail to appropriate section. Operate office

equipment such as copiers, shredder, typewrite and fax

machines. Operate government vehicles and provide

transportation for VIPs and any other DoDEA designated


11th Civil Engineer Squadron 07/2009 - 11/2010

Bldg 371 Bolling AFB Hours per week: 40

Bolling AFB, DC 20032 United States Series: 3502 WG

Grade: 3

Building and Grounds - Laborer (This is a federal job)

Plans & carried out gardening work according to the

schedule or project assignment, keeping within the

framework or established gardening practices. Determines

when & how to plant/transplant flowers, shrubs, grass, &

trees based on consideration of the seasonal schedules of

project plans for his area, suitability of the weather,

degree of moisture in the soil, & stage of plant growth.

Indecently starts nursery & cold frame beds & determines

the moisture, temperature, humidity, & ventilation

requirements needed to encourage germination & growth.

Landscaped assigned areas & determines need for spreading

topsoil, fertilizing liming, seeding, planting, & watering.

Performed grounds maintenance work; e.i. mowing, weeding,

watering, pruning, & trimming, selecting & applying

established gardening methods. Uses & maintains a variety

of hands & power operated garden tools & equipment, such as

seeders, spreaders, edgers, hedge trimmers, pruning shears,

sprayers, spades, hoes, rakes, & mowers. Operates a

farm/industrial-type tractor & towed or attached equipment

on level or rolling terrain, such as open fields, parks,

lawns & along roadways. Determines equipment operations for

maneuvering over level or rolling terrain that are

appropriate to the operating characteristics of the tractor

& towed or attached equipment. Operated a variety of

gasoline, diesel, or electric powered wheeled vehicles;

i.e. vans, platform, stake trucks, or dump trucks with snow

attachments, which GVW (up 26000).

Burger King, INC 03/2009 - 07/2009

Saint Charles, MD 20603 United States Salary: 7.25 USD

Per Hour

Hours per week: 30

Team Member

Interact with customers: receive orders, process payment,

respond appropriately to customer issues; preparation of

products as ordered by customer following the have it your

way service philosophy; uncompromising standards in

maintaining a clean and safe work environment, maintaining

clean bathrooms, building exterior, parking lot, dumpster

and sidewalk, including removal of trash within containers

to proper dumpster site(s) Unloading and stocking required;

and operate cash register or point of sale (pos) terminal,

as needed.

Old Dominion Job Corp 07/2007 - 12/2007

Monroe, VA United States Salary: 50.00 USD

Per Month

Hours per week: 20

Assistant Chef

As an assistant chef, I assisted the chef with the kitchen.

I assisted manager with responsible for all aspects of food

production, including menu planning, purchasing, costing,

and planning work schedules.

11th Civil Engineer Squadron 06/2003 - 08/2003

Bolling AFB, Washington, DC Hours per week: 20

Assistant (Voluntary)

Supervisor: Domenic Walker 202-***-****)

Okay to contact this Supervisor: Yes

As a voluntary assistant, I clear up and remove leaves,

weeds, dead plants and litter.

Education: Prince George's Community College Largo, MD United


Some College Coursework Completed 12/2010

GPA: 2.3 of a maximum 4.0

Credits Earned: 7 Semester hours

Major: Business Management

Penn Foster High School Lynchburg, VA United States

High School or equivalent 07/2007

GPA: 2.3 of a maximum 4.0

Major: General

Relevant Coursework, Licenses and Certifications:

Culinary Arts Vocational Program







English Advanced Advanced








Richard Smith 202-905-


Monica Carey-Taylor 301-518-


Sylvia Silver 301-


Bernard Peterson Department of Defense Logistics Oper

Education Activity Program

Specialist 703-***-****

Tosha Freeman Department of Defense IT Specialist

Education Activity


Indicates professional reference


Information: Proficient in the use of a variety of computers and

applications in include (but not limited to) adding and xerox machines,

spreedsheet applications (MS Excel), graphic and presentation

applications (Powerpoint), databases and word processing applications

(MS Word) in a stand-alone or local area network environment. Possesses

maintains a positive disposition and maintains an outstanding rapport

with co-workers, acquaintances, supervisory and managerial personnel and

type 40 wpm.

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