Customer Service Quality Assurance
Resume:
Michael John McCann
Berkeley Heights, NJ 07922
************@*******.***
SUMMARY OF QUALIFICATIONS
Ten years of experience with relational and OLAP DB development, testing, reporting and documentation
Web development experience with HTML, XHTML, ASP, CSS, and Java script
Proficient in VBA and VB Scripting for Excel, Access and Word
Twenty years of experience in carpentry and landscaping
Ten years of experience with residential plumbing, HVAC and electrical
Five years of experience with hydraulics, metal working
Six years of experience managing multiple small to mid-size construction projects
Very strong interpersonal and written communication skills
Demonstrated ability to organize and prioritize work, resolve problems, provide leadership and guidance
Self-motivated learner, quick to absorb new ideas and materials
PROFESSIONAL EXPERIENCE
Mike McCann, Handyman LLC, 241 Plainfield Ave. Berkeley Heights, NJ 07922
Owner/Operator, May 2006 to Present
Responsible for all aspects of large and small jobs including design (Visio), framing, insulating, window and door
installation, excavation, flooring, tiling, cedar shake, vinyl, and Hardie-board siding, carpentry, sheetrock, taping,
spackling, plumbing, electrical, and finishing work
Managing day to day business operations such as scheduling, estimates, subcontracting, billing and expenses
Projects include decks, small additions, porches, kitchens, bathrooms, finished basements, built in bookcases, closet
organizers, cabinet making, garage doors, interior and exterior painting, and a bocce court
Fully licensed and insured; most work is residential with some commercial and apartment complex maintenance
Novartis Pharmaceuticals, Inc., 59 Route 10, East Hanover, NJ 07936
Electronic Data Collection (EDC) Standards Specialist, January 2002 to April 2007
Coordinated meetings with Data Managers, Biostatisticians and medical writers to determine programming requirements
for Phase I, II, III and IV drug study databases (Oracle Clinical) based on study protocol interpretation
Authored functional specifications documents for the construction of protocol databases
Conducted server side User Acceptance Testing on each database before releasing them for client side testing
Acted as liaison between the medical and technical teams to facilitate understanding of, and provide solutions to, medical
necessities versus technological limitations
Responsible for the creation and maintenance of global business unit web sites, creating templates and associated user
manuals for each, and training international colleagues in their use to ensure uniformity across countries
Developed standard EDC forms and documents for multiple Phase I - IV drug studies in the areas of Endocrinology,
Oncology, Cardiovascular, Gastrointestinal, and General Health
Praxinet, Inc., 63 Copps Hill Road, Suite 200, Ridgefield, CT 06877
Business Analyst, August 2000 to January 2002
Created Employee Evaluation forms in Outlook utilizing VB Scripting for Tishman Speyer Properties (TSP) in NYC
Developed web based Lease Management applications (Excel using VBA to SQL Server 2000 database) for TSP
Conducted user acceptance testing on Payroll Allocations applications for TSP
Implemented OutlookSoft’s Financial Planning and Analysis software at Depository Trust & Clearing Corporation in
NYC and CINergy Corp. in Indianapolis, IN
Designed budget templates and reports with Hyperion’s Essbase for Expanets, Inc. and Comstellar Technologies in NJ
Team leader on Data Modeling and Warehousing projects at GE Capital Real Estate in Stamford, CT, maintaining the
Access database queries and reports for domestic commercial real estate holdings
Conducted user acceptance testing for Pitney Bowes Online Escrow Services in Stamford, CT
Merck & Co. Inc. (Info Technologies Inc., Shrewsbury, NJ)
Business Analyst and Development Lead, November 1996 to October 1998, February 1999 to August 2000
Prepared functional requirements for Clinical Pharmacology Phase II and III drug study databases
Coordinated review and approval meetings to expedited the approval/deployment process.
Headed the data entry and verification team for the Pulmonary division’s Phase II and III VIOXX® studies.
Constructed and conducted quality assurance testing on the Access databases.
Developed procedural documents for new users and developers, providing guidance and training
for new team members and onsite investigator personnel
Acted as the primary contact for the sites’ technical and data entry issues
Supported production data collectors to accommodate modifications and new requirements
Enhanced and modified front end data entry applications using Visual Basic for Excel and Access
Primary installer of laptop workstations at data collection centers and investigator sites throughout the U.S.
Lamont Doherty Earth Observatory, Palisades, NY
Pneumatic Sound Source Technician, August 1995 to November 1996, October 1997 to January 1999
Responsible for the operational maintenance of pneumatic sound source seismic equipment on the RV Maurice Ewing
which included welding, machining, hydraulics, electrical and compressor repair
Office Max Inc., Natick, Ma.
Floor Associate, Furniture Dept. Supervisor, February 1994 to August 1995
Responsible for overseeing furniture assembly and deliveries to homes and offices, special orders, inventory control,
price changes and customer service
EDUCATION
Framingham State College
Dwight Englewood High School, Tenafly High School
OTHER
Currently training to obtain CDL-A with HAZMAT and forklift endorsements
Contact this candidate