Human Resources Management

Brenda Ortega, PHR

*** **** ****** ***. *** ● Oakland, CA 94611 ● 510-***-**** ● ******.*.******@*****.***

PROFESSIONAL SUMMARY

Human Resources Professional experience working with a diverse range of HR topics. Experience in establishing and sustaining successful

collaborative business relationships. Demonstrated ability to communicate and interact effectively with senior management, associates, and clients.

Bilingual in English and Spanish.

Emphasis on:

Building and Maintaining Business Relationships ● Employee Relations ● Payroll ● Employment Law ● HR Policies & Procedures ● Benefits

Administration ● Performance Management ● Onboarding ● New Hire Orientation ● Training and Development ● Recruitment and Selection ● Wage

and Hour Laws ● Leave Laws ● HRIS

PROFESSIONAL EXPERIENCE

Human Resources Generalist

Paychex, Inc., San Bruno, CA (04/2013 – Present)

• Provide strategic planning, best practices, training, compliance information, and HR infrastructure consulting to start-ups and small business

owners.

• Responsible for driving client retention numbers up and delivering message to clients and associates regarding the value proposition; creating

and executing an account strategy that will help develop a value-based relationship with each client.

• Actively and consistently communicate with clients and schedule on-site client visits to ensure appropriate utilization of Paychex HR

services.

• Manage a client base over 50 clients with a workforce of more than 1500 employees.

• Set and manage client expectations and activity, including identifying and developing additional service opportunities and coordinating

delivery services.

• Maintain knowledge of trends and changes in Human Resources legislation, and convey local, state, and federal laws to clients to maintain

compliance.

• Conduct orientations and Annual Enrollment meetings for PEO clients.

• Provide direction and coaching on establishing legally compliant pre-employment practices.

• Advise clients on issues regarding Section 125, healthcare, and retirement plans with assistance from other areas within the product division.

Account Services Operations Partner

TriNet HR Corporation, San Leandro, CA (11/2010 – 04/2013)

• Provided HR support to small and mid-sized companies in the technical, financial, non-profit and professional service industries.

• Delivered high quality service in the areas of payroll, benefits and HR.

• Consulted and managed over 50 accounts with more than 2,000 work-site employees.

• Served as a client advocate to identify and resolve product and service issues creating an exceptional client experience.

• Met with clients to understand their HR Operational business processes, business goals and objectives, issues and desired outcomes to

develop and implement improvement opportunities.

• Organized and prioritize work to ensure timely, effective, efficient and economic delivery of services.

• Provided cost-benefit analyses for customer leadership to understand cost implications and develop strategies for retaining and expanding HR

operational services.

• Trained clients on features and functionality of PeopleSoft HRIS system.

• Participated as a subject-matter-expert on special projects and internal process initiatives.

Sr. Payroll Specialist

Paychex, Inc., San Bruno, CA (06/2006 – 11/2010)

• Managed all HR, payroll and time and attendance-related associated data, including but not limited to new hires, terminations, leaves of

absence, wage changes, and transfers.

• Analyzed client’s payroll structure and design process for effective conversion.

• Managed more than 280 clients with more than 2,000 employees.

• Managed all payroll data necessary to process and meet clients’ payroll schedules.

• Ensured compliance with all applicable federal, state and local tax regulations including wage and hour laws.

• Computed wage and overtime payments, calculated and recorded payroll deductions, processed requests for paycheck advances, bonuses and

termination paychecks.

• Determined and corrected out-of-balance conditions; prepared and filed tax reports, researched and prepared special reports for management.

• Developed strong business partnerships with client counterparts in HR, Payroll, Accounting, Benefits, Tax and Sales.

• Utilized existing ad hoc and standard report libraries to assist with internal auditing and created custom reports as needed.

PROFESSIONAL EDUCATION AND CERTIFICATIONS

CHPA (Certified HIPPA Privacy Associate), 2012

PHR (Professional in Human Resources), 2011

B.S., Business Administration with an emphasis in Management

San Francisco State University – 2010

PROFESSIONAL AFFILIATIONS

Member, Society of Human Resources Management (SHRM)

Member, Northern California Human Resources Association (NCHRA)

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