Stock Lead - H&M
Santa Clara, CA
email@example.com - 408-***-****
Outgoing, enthusiastic and excellent customer service, I am eager to learn new skills and grow within an
established company. Strong communication skills (verbal and written) including strong relationship building
skills. Ability to prioritize and mange time wisely in a fast-pace environment. Good team building abilities and
H&M - San Jose, CA - 2012 to Present
Supervise stock associates and ensure proper training on all policies and procedures.
Product knowledge throughout the store for cross merchandise.
Accurately monitor inventories and the flow of merchandise.
Assist the store team in maintain the store's visual objective and housekeeping standards.
Deliver excellent customer service and demonstrate a high degree of professionalism.
Create a Customer First environment throughout proper sales floor and backroom presentation standards.
Responsible for assure all backroom areas are clean and maintain.
Operate cash register with new purchases, returns and exchanges
Santander Consumer Bank - 2008 to 2012
Analyzed financing and loan requests.
Handled financial forms and legal documents.
Provided excellent customer service.
Worked with AS/400, IBCC and CIW platforms.
Automated data entry process that directly improved productivity by 50%. Introduced note-taking software that
reduced paper waste.
NOTE: Awarded Employee of the Month after its introduction, in April and May 2012. Achieved Top Employee
status 42 out of 48 months employed.
AA in Sound and New Media
Restart Instituto de Criatividade
AA in Music Production and Multimedia
ETIC Escola de Tecnologias Inovacao e Criacao
Microsoft Office, Linux, XP, Vista, 7, Mac OS X, Android, iOS, AS/400, IBCC, Pro Tools, Nuendo, Reason,
Ableton Live, Logic