Customer Service Sales

Michael Heyman

Stock Lead - H&M

Santa Clara, CA

*****.******@*****.*** - 408-***-****

Outgoing, enthusiastic and excellent customer service, I am eager to learn new skills and grow within an

established company. Strong communication skills (verbal and written) including strong relationship building

skills. Ability to prioritize and mange time wisely in a fast-pace environment. Good team building abilities and

Bilingual.

WORK EXPERIENCE

Stock Lead

H&M - San Jose, CA - 2012 to Present

Supervise stock associates and ensure proper training on all policies and procedures.

Product knowledge throughout the store for cross merchandise.

Accurately monitor inventories and the flow of merchandise.

Assist the store team in maintain the store's visual objective and housekeeping standards.

Deliver excellent customer service and demonstrate a high degree of professionalism.

Create a Customer First environment throughout proper sales floor and backroom presentation standards.

Responsible for assure all backroom areas are clean and maintain.

Managing inventory.

Operate cash register with new purchases, returns and exchanges

Office Agent

Santander Consumer Bank - 2008 to 2012

Analyzed financing and loan requests.

Handled financial forms and legal documents.

Provided excellent customer service.

Worked with AS/400, IBCC and CIW platforms.

Automated data entry process that directly improved productivity by 50%. Introduced note-taking software that

reduced paper waste.

NOTE: Awarded Employee of the Month after its introduction, in April and May 2012. Achieved Top Employee

status 42 out of 48 months employed.

EDUCATION

AA in Sound and New Media

Restart Instituto de Criatividade

2012

AA in Music Production and Multimedia

ETIC Escola de Tecnologias Inovacao e Criacao

2010

ADDITIONAL INFORMATION

SKILLS

Microsoft Office, Linux, XP, Vista, 7, Mac OS X, Android, iOS, AS/400, IBCC, Pro Tools, Nuendo, Reason,

Ableton Live, Logic

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