Customer Service Administrative Assistant

Cynthia L. Pimentel

*** *********** ****

Weatherford, TX 76088

Phone: 817-***-****

Email: ********@*****.***

PROFESSIONAL SUMMARY

Financial professional with excellent customer relationship management. Flexible and

hardworking in deadline-driven environment. Trustworthy and dependable with an ability

to work independently or in a team environment, seeking a rewarding position working

with diverse client contacts.

SKILLS

• Excellent Customer Service

• Compliance to Guidelines

• Proficient in cash management

• Superior time management

• Self-Starter

• Analytical ability

• Attention to detail

PLAINSCAPITAL BANK, WEATHERFORD, TX

Commercial Lending Assistant – May 2012 – Present

• Proficient Microsoft Office, Excel, Mark IV and Windows.

• Provide administrative support to lenders, document prep and funding.

• Politely assist customers in person and via telephone.

• Follow company compliance guidelines and procedures.

• Responsible for servicing clients promptly and professionally.

• Processing and handling of any functions related to lending and office activities.

• Facilitate monetary requests (advances, payments, transfers and overdrafts).

• Provide Notary Public services.

SOUTHWEST BANK-FORT WORTH, TX

Vice President Community Development – 2008 – 2010

TEXAS BANK – FORT WORTH, TX

Vice President, Community Development – 1996- 2006

• Established successful First Time Home loan grant program.

• Originated and processed loan applications for families with special needs.

• Created strong partnerships with City of Fort Worth Housing.

• Administered Federal Home Loan Banks Special Needs Assistance Program.

• Worked closely to provide shelter, food and clothing for families in need.

• Instrumental in achieving and maintain the highest possible lending test evaluation under

the Community Reinvestment Act guidelines.

• Conducted HUD certified successful First Time Homebuyer Class for over 10 years.

EDUCATION

Santa Rosa Junior College-Accounting

TRAINING

• Real Estate Salesperson License

• Financial Statement Analysis

• Individual Tax Return Analysis

• Professional Selling Skills I, II, III

• Customer Acquisition & Retention Program

• Residential Lending I, II, III

• Introduction to Small Business Markets

• Meeting Needs of Small Business Customers

• Small Business Loans

• Fundamentals of Consumer Credit

• Notary Public

COMMUNITY INVOLVEMENT

• North Texas Housing Coalition-Past Board Member

• Mayor’s Planning and Advisory Committee on Homelessness-Past Board Member

• City of Fort Worth Housing and Economic- Partner

• Federal Home Loan Bank of Dallas-Partner

• Easter Seals of North Texas-Partner

• Fort Worth Housing Authority-Partner

• Texas Sheep Dog Association-Member

• National Cutting Horse Association-Member

• National Cow Dog Association-Member

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