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Customer Service Rep

Germantown, TN
April 29, 2014

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**** *. ********* ** #*** Memphis, TN 38125 (901) 830-


Professional Experience

. Over 9 years Call Center /Accounting Experience

. Excellent verbal, oral, and written communication skills


University of Memphis, Majoring in Social Work

. Germantown High School, Graduated in 2005


Skills and Qualifications

. Proactively escalate and communicate call center technology

issues to appropriate personnel

. Adequately respond to customer's comments, requests and


. Proactively escalate and communicate customer issues to

appropriate personnel/departments

. Oversee the day-to-day management of an organization, a

specific unit or a service area

. Manage schedules for Examiners, filing and keeping records

of confidential information on applicants and clients

. Manage inventory of inbound and outbound products that are

transported in and out of the facility

. Transmit billing for completed exams

. Evaluate new strategies and systems

. Handle multiple enrollments and activations for clients

that are applying for their Transportation Workers

Identification Credentials

. Managed multiple priorities and maintained effective

results in a quota driven workplace

. Evaluated eligibility and process clients

. Handled a high influx of inbound calls within a call center


. Responded to customer inquiries and requests and resolved

issues efficiently and professionally

. Utilized multiple call center support to efficiently assist

customers and agents

. Provided detailed data tracking of all company profitable


. Conducted analyses and prepared yearly/monthly reports on

the profitability on each customer account

. Evaluated and developed accounting procedures that will

accommodate each customer as well as increases company


Technical competencies

. Excel, Word, Internet Explorer, Lotus Notes, Instant Messaging and

Microsoft Outlook

. All standard office tools including scanners, printers, faxes,

headsets, etc

. Ten-key by touch, Typing 25-35 wpm, multi-line phones, Data entry,

Order tracking, Ability to remain calm in crisis situations, Ability

to build rapport with customers, Flexible Schedule, detailed oriented

and uses time wisely, the ability to work in a team environment

Related Employment

. American Home Shield Memphis, TN

Account Executive Assistant 02/2013- Present

Authorizer II 05/2012- 02/2013

Customer Service Rep 08 /2011- 05/2012

. Maximus Child Support Memphis, TN

Customer Service Rep 02/2011-06/2011

. EMSI Corp Memphis, TN

Customer Service Coordinator 6/2010-02/2011

. SITEL Corp- Cigna Dept Bartlett, TN

Customer Service Rep 9/2007-06/2010

. Compass Airlines Minneapolis, MN

Flight Attendant 10/2007-6/2008

. NYK Logistics, Inc Memphis, TN

Accounting/Collection Clerk 7/2005-8/2007

References upon request

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