Customer service
Resume:
P.O. Box *****
Houston, Texas *****
********.*********@*****.***
COURTNEY LEONARD
Objective
To delight each customer and to go above and beyond the call of duty.
Skills & Abilities
Excellent verbal and written communication skills (grammar and spelling)
Ability to multitask efficiently
Ability to navigate through multiple computer applications with speed and accuracy
Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.
Experience
NCO/APAC
August 17, 2008 - Current
Manage a team of 5-7 remote representatives
Maintain and improve call center operations by monitoring system performance
Route calls throughout the organization and facilitate equitable customer resolutions
Communicate effectively with customers to inform them of the features, benefits, and use of all products and services.
Participate in all training and educational activities necessary to achieve departmental goals
Assist in the timely completion of projects
References
Hiram Foster
Coordinator, Hewlett Packard
latrice leonard
Graduate Student, Sam Houston State University
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