P.O. Box *****

Houston, Texas *****

832-***-****

acdwky@r.postjobfree.com

COURTNEY LEONARD

Objective

To delight each customer and to go above and beyond the call of duty.

Skills & Abilities

Excellent verbal and written communication skills (grammar and spelling)

Ability to multitask efficiently

Ability to navigate through multiple computer applications with speed and accuracy

Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.

Experience

NCO/APAC

August 17, 2008 - Current

Manage a team of 5-7 remote representatives

Maintain and improve call center operations by monitoring system performance

Route calls throughout the organization and facilitate equitable customer resolutions

Communicate effectively with customers to inform them of the features, benefits, and use of all products and services.

Participate in all training and educational activities necessary to achieve departmental goals

Assist in the timely completion of projects

References

Hiram Foster

Coordinator, Hewlett Packard

832-***-****

latrice leonard

Graduate Student, Sam Houston State University

713-***-****