Profile Professional Experience

(continued)

I specialize in putting strategic plans into action, strong

leadership and unique projects. I have a diverse spectrum

Key Results:

of experience, from founding small companies to working

In 2002, advanced to Operations Manager and

•

in large organizations. This experience has included a

to date have increased company revenue by

number of unique "special projects" endeavors over the

78%.

past 15 years in the field of operations and project

In 2006, led the sales team to exceed the

•

management. I have a great ability to focus on tough

company’s largest revenue year with only of

projects with defined deadlines and specific outcomes.

the sales team we had during the 1999 – 2001

Key Skills timeframe.

– Operations Management – Leadership Continue to oversee maintenance of all

•

personnel files for employees as well as sub

– Team Building – Public Speaking

contractors. This includes hiring, review,

– Sales Management – Business Process

termination and comptroller responsibilities.

– Public Relations – Quality Assurance

– Program Management – Systems Development

BRANDT ENGINEERING Dallas, TX

– Accounting & Budgets – Tech Savvy

Service Operations, 2008 to 2011

Professional Experience

I focused on projects that were integral to Brandt senior

Tempo Air – Irving, TX

management's strategic initiatives. This included a broad

Advisory Services Senior Manager, 2012 to Present spectrum of process improvement work pulling together

Lead large scale client engagements while departmental teams to establish goals, roadmaps, and

•

milestones for key projects.

consistently delivering quality client services.

Drive high quality work products within expected Key Results:

•

timeframes and on budget. • Service Dispatch Operations

Monitor progress, manage risk and ensure key

• • Program Champion for 12 month, $1.5M

stakeholders are kept informed about progress Company wide migration to a new business

and expected outcomes. Manage expectations of operation system (integrated project

client service delivery. management, accounting, payroll, purchasing,

and HR elements).

Stay abreast of current business and industry

•

trends relevant to the clients business. Coordinated efforts of 25+ internal subject

•

Effectively lead and motivate teams with diverse matter experts and spearheaded ongoing

skills and backgrounds. interaction with vendor implementation team

Provide constructive on the job

• Led cross function team of 41 service

•

feedback/coaching to team members. technicians to establish outstanding service for

client base.

Foster an innovative and inclusive team oriented

•

work environment.

Play an active role in counseling and mentoring

• OPNOX INC. Dallas, TX

junior consultants within the organization. Operations Manager, 1999 to 2008

Generate new business opportunities. Develop

• Dedicated to continuous improvement –

and maintain long term client relationships and

Start up & Turnaround Operations

•

networks.

Mergers & Change Management

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Process & Productivity Optimization

•

OPNOX INC. Dallas, TX

Logistics & Supply Chain

•

Operations Manager, 2011 to 2012

Education

I have held multiple roles with Opnox over the course of my

tenure. Currently, I manage a total of 25 office staff, sales Texas A&M

personnel and technical supervisors from entry level to M.B.A., 2014

senior level. I handle all operations and projects oversight,

while managing budget and motivating my sales team. In Abilene Christian University

addition, I conduct all public relations while following up on B.A. Human Communications, 1991

all sales leads.

www.linkedin.com/in/stephendale

I believe that leadership by example and conscientious performance management underlie my consistent

customer satisfaction rating!

10213 Wentworth Dr. Rowlett, TX 75089 214-***-**** acdwko@r.postjobfree.com

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