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Manager Sales

Rowlett, TX
April 28, 2014

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Profile Professional Experience


I specialize in putting strategic plans into action, strong

leadership and unique projects. I have a diverse spectrum

Key Results:

of experience, from founding small companies to working

In 2002, advanced to Operations Manager and

in large organizations. This experience has included a

to date have increased company revenue by

number of unique "special projects" endeavors over the


past 15 years in the field of operations and project

In 2006, led the sales team to exceed the

management. I have a great ability to focus on tough

company’s largest revenue year with only of

projects with defined deadlines and specific outcomes.

the sales team we had during the 1999 – 2001

Key Skills timeframe.

– Operations Management – Leadership Continue to oversee maintenance of all

personnel files for employees as well as sub

– Team Building – Public Speaking

contractors. This includes hiring, review,

– Sales Management – Business Process

termination and comptroller responsibilities.

– Public Relations – Quality Assurance

– Program Management – Systems Development


– Accounting & Budgets – Tech Savvy

Service Operations, 2008 to 2011

Professional Experience

I focused on projects that were integral to Brandt senior

Tempo Air – Irving, TX

management's strategic initiatives. This included a broad

Advisory Services Senior Manager, 2012 to Present spectrum of process improvement work pulling together

Lead large scale client engagements while departmental teams to establish goals, roadmaps, and

milestones for key projects.

consistently delivering quality client services.

Drive high quality work products within expected Key Results:

timeframes and on budget. • Service Dispatch Operations

Monitor progress, manage risk and ensure key

• • Program Champion for 12 month, $1.5M

stakeholders are kept informed about progress Company wide migration to a new business

and expected outcomes. Manage expectations of operation system (integrated project

client service delivery. management, accounting, payroll, purchasing,

and HR elements).

Stay abreast of current business and industry

trends relevant to the clients business. Coordinated efforts of 25+ internal subject

Effectively lead and motivate teams with diverse matter experts and spearheaded ongoing

skills and backgrounds. interaction with vendor implementation team

Provide constructive on the job

• Led cross function team of 41 service

feedback/coaching to team members. technicians to establish outstanding service for

client base.

Foster an innovative and inclusive team oriented

work environment.

Play an active role in counseling and mentoring

• OPNOX INC. Dallas, TX

junior consultants within the organization. Operations Manager, 1999 to 2008

Generate new business opportunities. Develop

• Dedicated to continuous improvement –

and maintain long term client relationships and

Start up & Turnaround Operations


Mergers & Change Management

Process & Productivity Optimization


Logistics & Supply Chain

Operations Manager, 2011 to 2012


I have held multiple roles with Opnox over the course of my

tenure. Currently, I manage a total of 25 office staff, sales Texas A&M

personnel and technical supervisors from entry level to M.B.A., 2014

senior level. I handle all operations and projects oversight,

while managing budget and motivating my sales team. In Abilene Christian University

addition, I conduct all public relations while following up on B.A. Human Communications, 1991

all sales leads.

I believe that leadership by example and conscientious performance management underlie my consistent

customer satisfaction rating!

10213 Wentworth Dr. Rowlett, TX 75089 214-***-****

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