Experience Learning Consultant and Facilitator

Jessica Russo, MA, CRC

**** * **** ***** ****., Tampa, FL 33611

561-***-****

******@******.*** / **********@***.***

Education

**** - **** ********** ** ***** Florida

Tampa, FL

Master of Arts, Rehabilitation and Mental Health Counseling

. Graduated Summa Cum Laude

. Certifications: Certified Rehabilitation Counselor (CRC), expires May

2018

. Memberships: i Lead, Inspire, Network, Connect (iLINC) - Vice President

of Membership & Social Media Chair

2002 - 2006 University of South Florida

Tampa, FL

Bachelor of Arts, Psychology; Certificate in Leadership

. Memberships: College of Arts & Sciences Honor Society, Kappa Delta

Sorority (Vice President and other leadership roles held 2003-2006)

Professional Experience

Dec 2013 - current Humana Cares / SeniorBridge - Humana, Inc.

St. Petersburg, FL

Learning Consultant

. Facilitate training in a classroom setting as well as eLearning platforms

for all new Humana Cares/SeniorBridge associates as well as provide

continuing education for all associates

. Develop job aides, tutorials, reference guides, training agendas and

other educational materials for each care management role at Humana Cares

utilizing classroom settings as well as virtual learning platforms.

Skills: Camtasia, SnagIt, Articulate, MS Office products incl OneNote,

PowerPoint, etc

. Facilitate training on electronic medical record programs, Clinical

Guidance Exchange and Humana Cares Application Portal, as well as other

software and portals via classroom or virtual setting

. Collaborate with Clinical Operations, Quality Assurance & other leaders

. Manage Humana's Learning Management System (LMS)

. Project management: improve training and compliance regarding

process/policies and EMR programs

. Assist in arranging logistics such as transportation, hotel stays,

training room space, et cetera

. Act as and collaborate with Subject Matter Experts for care management

roles

May 2013 - Dec 2013 Humana Cares / SeniorBridge - Humana, Inc.

St. Petersburg, FL

Personal Health Coordinator

. Provide health care management for 350 elderly and disabled adults by

educating members on how to best maintain their health, encourage members

to make reasonable health goals to achieve positive lifestyle and

behavioral changes, and utilize health care

. Collaborate with a team of educators, social service providers, customer

service representatives, physicians, et cetera in order to provide

perfect service to all Humana Cares/Senior Bridge members.

. Mentor new associates via Preceptor role and provide support to team

members via Administrative Support role

. Skills: Motivational Interviewing, Electronic Medical Records, MS Office

products using multiple programs simultaneously; remote/virtual training;

conference calls; screen share

Feb 2013 - May 2013 Mental Health Care, Inc.

Tampa, FL

Field Care Manager, Family NET

. Coordinated short-term, intensive case management to families with

ongoing DCF investigation

. Linked the family to community resources and services in an effort to

increase functionality and safety within the family unit in an effort to

ultimately avoid removal of children from the home.

. Conducted home visits, administered assessments, provided interventions

and referred for services while collaborating with the Hillsborough

County Sheriff's office and other providers regarding all cases

. Utilized Electronic Medical Records Systems including Avatar

2011 - 2013 Mental Health Care, Inc.

Tampa, FL

Field Clinical Case Manager, The Hope Program

. Provided case management to persons with co-occurring mental illness,

homelessness & dependents.

. Developed treatment plans, conducted assessments and coordinated with

local housing programs

. Conducted life skills training, provided transportation & employment

services & promoted self-sufficiency

. Utilized Electronic Medical Records Systems including Avatar

. 8/2012: Led a back to school fundraiser: $300.00 to contribute to

clothing for underprivileged children

. 12/2012: Developed a Holiday 'adoption' fundraiser program: 20

children provided with holiday gifts

2008 - 2009 U.S. Senator Bill Nelson

West Palm Beach, FL

Constituent Relations Representative, Supervisor & Trainer of Interns

. Organized local town hall meetings and local office's schedule as well as

create expense reports

. Supervised and trained interns as well as

. Provided constituent support via phone, email and letter contact

2005 - 2011 Outback Steakhouse

West Palm Beach, FL

Server, Bartender and Trainer

. Provided customer service by expediting orders in a timely fashion which

required multi-tasking, time management, organizational and interpersonal

skills; managed upwards of $1500.00 cash per night

. Certified Trainer for new servers and bartenders

Experience

2013 - current Women's Network Resource Group (WNRG)

St. Petersburg, FL

Local Ambassador and Committee member

. Provide guidance to Humana's local networking group focusing on women in

the workplace.

. Coordinate events for the local chapter of WNRG and act as local Point of

Contact for various committees within WNRG

2012 - 2013 Mental Health Care, Inc.

Tampa, FL

Therapist Intern

. Provided therapy to clients with addictions, personality disorders,

severely persistent mental illnesses, depression, post-traumatic stress

disorder, anxiety related disorders, et cetera based in a solutions-

focused, reality and cognitive behavioral therapy approach

. Completed treatment plans, assessments and clinical documentation via

electronic documentation systems

2012 - 2013 University of South Florida

Tampa, FL

Graduate Student Ambassador

. Founding member of graduate student ambassadors

. Represented the College of Behavioral and Community Sciences by

participating on committees and other special projects while representing

my college and the Graduate school

2010 - 2013 Eating to Live, Not the Alternative

(ETLNTA) Central and South FL

Public Speaker, Advocate & Writer

. Mission: Touching lives & creating momentum for positive change towards

Eating to Live.

. Blogger and Public Speaker regarding body image, the thin ideal & eating

disorders

2005 - 2006 University of South Florida

Tampa, FL

Research Facilitator

. Facilitated an experiential research study regarding body image as part

of a team for over one year.

. Compiled and entered all observations, qualitative and quantitative data

with accuracy

Professional Memberships

2012 - current: member, International Association of Eating Disorder

Professionals & Mental Health Association of Palm Beach County

Skills

. Microsoft Office Products, including MS Visio, Lync, SharePoint, OneNote,

PowerPoint, Articulate, Camtasia, Captivate, Audacity, WebEx, etc.

. Electronic documentation systems, including Avatar, Clinical Guidance

Exchange, others

. Project Management

. Virtual Meeting platforms, i.e. WebEx and MS Lync

. Public Speaking

. Facilitation of Learning to adults

. Editing and technical writing

. Facilitation of Learning via live classroom setting and virtual eLearning

platforms

. Motivational Interviewing

. Time Management

. Mental Health Counseling

Contact this candidate