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Customer Service Quality Assurance

Charlotte, NC
April 28, 2014

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****Fulton Ave. Charlotte, NC ****5


Objective: To obtain a position where I can utilize my proven abilities in customer service,

stocking, order-picking, shipping and receiving.

Work Experience

2014- Present Express Staffing Service Charlotte, NC

Warehouse Associate

• Ensures production area is fully stocked

• Assists with receiving and unloading of goods

• Operates forklift, hand truck and pallet jack and other warehouse equipment

• Maintains a clean, neat and orderly work area

2011-2014 Forward Air Charlotte, NC

Forklift Operator

• Inspected inbound and outbound shipments to ensure they were accurate and free of damage

• Pulled and Prepared product for shipments, ensuring exact count of product was shipped

• Efficiently moved product from storage areas to trailers

2010-2011 Ferebee Charlotte, NC

Traffic Controller

• Monitored traffic according to flow of the work zone

• Performed basic road repair and maintenance tasks

• Performed manual labor assignments as needed

2006-2010 Irby’s Barbershop Charlotte, NC


• Wash, cut and styled hair according to client’s preferences

• Cleaned and sterilized scissors, combs, clippers and other instruments

• Ordered supplies

• Recorded services provided on cashier’s tickets and processed payments

2000-2006 Besse Group America Charlotte, NC

Lead Warehouse Associate

• Supervised and managed central warehouse operations including traffic management and


Performed quality assurance inspections on all material transactions

Assisted in cross-training employees in order picking, stocking, and packing for

international shipments


Obtained GED

2006- Obtained Barbering License

Bartending Certified


Available upon request

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