Human Resources Customer Service

Alex Procknow

Profile

Experience

Tilted Kilt /Waitress, Bartender, Shift manager

• Maintaining professionalism while interacting with customers, staff and upper management in

addition to establishing professional relationships with patrons during the regular service hours and

events

• Coaching and coordinating activities within a team setting and using quick judgment to make

decisions to promote business and sales

• Human resources related work such as hiring, interviewing, payroll, schedule planning and

implementing training programs

• Perform general server duties: moving tables and chairs, setting cutlery arrangements, refilling foods,

providing food and beverage knowledge, setting up and taking down arrangements; as well as cleaning

before and after all events or shifts

• Going beyond the regular work expectations by participating in events that gain valuable community

service exposure

CTL International/ Administration-Marketing Assistant

• Support and facilitate marketing campaigns by creating profitable advertising tools such as

personalized brochure and business card design

• Continual management and deployment of webpage, social media sites and any other online courseware

• Prepare weekly status reports regarding project status and detailed report of weekly progress and

present it to management

• Develop relationships with current and potential clients and vendors which includes scheduling client

appointments and maintaining up-to-date confidential client files via telephone, email and meetings

• Perform general administrative and office duties: maintain records and database managing, data entry,

answering phones, create and manage written and oral communication

All Star Bar/ Bartender

• Was the top sales associate through use of product knowledge, networking and personality

• Assist and individually coordinate efforts in the development and implementation of new menus and

local food and beverage marketing programs as well as Organizing, planning and promotion of events

• Ensure the security of money, credit, and financial transactions, supplies, inventory, and uniforms in a

timely and efficient manner, and minimize waste and control costs

• Proven track record in delivering quality dining service to customers and hiring and training new and

existing employees to perform efficiently and effectively

• Experience serving and overseeing other employee as an appropriate image role model that is

reflective of the businesses values and culture while sharing my Knowledge and understanding of food,

beverage, and labor and safety rules and laws with my colleagues and patrons

Vialta Retirement Lodge /Dietary aide

• Demonstrating the ability to interact helpfully with people of different social and economic

backgrounds within a dynamic variety of environments

• Responsible for serving and preparing meals to comply with a specific dietary schedule to fulfill

different needs of people in a polite and professional manner

• Reliable self-starter that proactively works independently or within a team, responsible for the daily

cleaning and setting up of the dining room and kitchen area to meet a high standard of cleanliness

• Responsible to assist with basic food preparation, receiving orders and stocking of food, non-food

supplies and chemicals

• Excellent knowledge of dietary plans for different requirements of healthy individuals and patients

suffering from short-term and long-term ailments

• Knowledge of safety, hygiene and other standards to be followed during preparation and serving the

food for masses

• Communicating and coordinating with the kitchen staff and supervising the cooking process to ensure

that the food is cooked hygienically

Alberta Health Services-Viking Hospital Casual Housekeeping

• Responsible for the provision of quality cleaning services to provide a clean, safe, and aesthetic

environment for facility users while demonstrating concern and interest in providing quality care and

service for customers.

• Supervised and worked in partnership to improve the performance of individuals, teams and the

organization through the creation and innovation of training, development, and performance

assessments, resulting in an improved customer service for residents, guests and staff

• Scheduling and directing frequent staff meetings to discuss current affairs as well as enforced policies

and procedures to increase efficiency and labor cost goals

• Mentally and physically able to perform duties that include physical activities; standing, walking,

bending, stretching, and lifting heavy objects

• Monitored and maintained a high-level of sanitation in rooms, storage areas, laundry and restrooms

while using my knowledge of WHIMIS to ensure a safe environment

Alberta Antler/ Bookkeeper, Administration, Laborer

• Work closely with management to physically assist (heavy lifting, vehicle and trailer operations and

electronic tools) and intellectually contribute in projects by possessing extensive knowledge to read

comprehend and interpret information to generate estimations and give clear information to clients

• Using computer programs such as Microsoft Office (Word, Excel, PowerPoint) and Microsoft

Outlook to perform daily activities that included preparation of bid proposals, permits, contracts,

payment and applications to improve client communication and foster key account relations

• Responsible for checking, sorting and delivering mail, and driving to bank to process banking

transactions, other infrequent local errands will need to be made as well with my own transportation

• Manage a company’s financial records to ensure stability of expenditure; record financial

transactions, manage bank statements and manage payroll

• Creation of marketing materials and updating company social media and website

Education

Viking High School, Viking, AB

• Grade 12 Diploma

• Was rewarded with high school honor role and multiple athletic awards such as MVP and female

athlete of the year

Red Deer College, Red Deer, AB – 2010-2012

• Graduated with a diploma in Business Administration in Marketing.

• Attended the Donald School of Business in downtown Red Deer, AB.

• Learning viable skills from courses like Entrepreneurship, Marketing, Human Resources, Business

Communications and Accounting

University Of Lethbridge, Calgary, AB – 2012-2014

• Graduated with a degree in bachelor of management majoring in human Resources

• I have developed greater entrepreneurial skills and communications; using these to an advantage in

my future endeavors

Professional Development

• Ground Disturbance Certificate

• H2S Certificate

• First Aid Certificate

• ProServe liquor training

• ReelFacts VLT training

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