Customer Service Manager
Resume:
Tonia Brown
Cleveland, Ohio 44106
**********@*****.***
Objective
To secure a position that will allow me to grow within a organization while utilizing my
expertise, abilities and training to advance personally and professionally.
Skills
Call Center, Order Entries, Inbound and Outbound sales calls, Customer Service,
Certified Tax Preparer, Telemarketing, Collections. Also have strong Analytical, Problem
Solver and Negotiator skills. Microsoft Word, Excel and Lotus Notes.
2011- Present Burks Janitorial and Cleaning Services
• Manager of Operation overseeing all products and offices procedures.
• Prepared and Processed payment Invoices.
• Trained and monitored all employees on proper cleaning techniques.
2010-2011 Assets Management Outsourcing
• Verified and submit loans to underwriting for conditional review and full approval.
• Effectively assisted borrowers in obtaining documentation and selecting the best
mortgage plans.
2007-2010 Tonya’s Answering, Tax and Payroll Services.
• I originated phone calls to prospective customers and provided information about
product and services.
• Verified and processed bank and credit card payments.
• Utilized my cross selling skills to assist customers in selecting best financial services.
2003-2007 Amerimark Direct
• Answered over 250 inbound calls for new order entries.
• Outbound calls to customers to collect on pass due accounts.
• Effectively helped to solve customers’ complaints while utilizing my cross selling skills.
Education
Nursing Assistant Wooster business College Cleveland, Ohio 1988
College Prep East High School 1984-1987
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