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Customer Service Manager

Uniontown, OH
April 28, 2014

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Tonia Brown

**** **** ** ******

Cleveland, Ohio 44106



To secure a position that will allow me to grow within a organization while utilizing my

expertise, abilities and training to advance personally and professionally.


Call Center, Order Entries, Inbound and Outbound sales calls, Customer Service,

Certified Tax Preparer, Telemarketing, Collections. Also have strong Analytical, Problem

Solver and Negotiator skills. Microsoft Word, Excel and Lotus Notes.

2011- Present Burks Janitorial and Cleaning Services

• Manager of Operation overseeing all products and offices procedures.

• Prepared and Processed payment Invoices.

• Trained and monitored all employees on proper cleaning techniques.

2010-2011 Assets Management Outsourcing

• Verified and submit loans to underwriting for conditional review and full approval.

• Effectively assisted borrowers in obtaining documentation and selecting the best

mortgage plans.

2007-2010 Tonya’s Answering, Tax and Payroll Services.

• I originated phone calls to prospective customers and provided information about

product and services.

• Verified and processed bank and credit card payments.

• Utilized my cross selling skills to assist customers in selecting best financial services.

2003-2007 Amerimark Direct

• Answered over 250 inbound calls for new order entries.

• Outbound calls to customers to collect on pass due accounts.

• Effectively helped to solve customers’ complaints while utilizing my cross selling skills.


Nursing Assistant Wooster business College Cleveland, Ohio 1988

College Prep East High School 1984-1987

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