Customer Service Human Resources
Resume:
Z ack Larmand
** ******* ********. ****** **, L*N 4T7
*******.*******@******.********.**
OBJECTIVE
To find an opportunity to contribute my unique knowledge, energy and skills toward an
o rganization that is in need of a capable leader and hard worker with a unique education.
HIGHLIGHTS OF QUALIFICATIONS
Non-Profit and Voluntary Sector Management Post-Graduate Certificate, Chang School,
•
Ryerson University; HRM Post-Graduate Certificate, George Brown College
Honours B.A., Political Science, Carleton University
•
Four years experience in the IT Sector including extensive customer service
•
Maintained academic performance in University while working over 30 hrs/week
•
Eight digitally published articles for Arbitrage Magazine covering finance and culture
•
Responsible for publishing, scheduling, and responding to anywhere from 8 to 15
•
t weets per day with the use of HootSuite for the We Canada initiative in the 6 month
r un-up to the UNCSD Earth Summit in June of 2012
Strong work ethic, a punctual and reliable “go to” person
•
Proficient and professional experience with essential computer hardware and software
•
EDUCATION
Certificate in Dispute Resolution Feb 2013-June 2013
York University, Toronto, Ontario
Credits Attained:
Core I: Theory and Generic Issues
•
Core II: Negotiation and Mediation
•
Conflict Management in the Workplace
•
Post-Graduate Certificate: Non-Profit and Voluntary Sector Management
The Chang School: Ryerson University, Toronto, Ontario Sept 2010-April 2012
Post-Graduate Certificate: Human Resources Management 2 008-2009
George Brown College, Toronto, Ontario
Credits Attained:
Training and Development
•
Recruitment and Selection
•
Project Management
•
Organizational Effectiveness
•
Financial Accounting
•
Human Resources Management
•
Occupational Health and Safety
•
Labour Relations and Collective Bargaining
•
Employment Law
•
Compensation
•
Human Resources Planning
•
B.A. Honours Degree 2 003 – 2 007
Political Science
Carleton University, Ottawa, Ontario
Z ack Larmand: z ******.*******@******.********.** : 647-***-****
EXPERIENCE
Field Service Technician/Hardware Technician August 2009- Present
DCR Systems Group Inc., R ichmond Hill, ON
Execution of precise computer hardware and software logistical services
Independent responsibility for completion of tasks, including:
o Transport and deployment of computer systems for office refreshes:
C lients include: CCAC, Humber College, Ryerson U, U of T
Worked with IT teams to transition users into upgraded
h ardware
o Assembly and installation of ergonomic mounts, arms and hardware for
M arkham Stouffville Hospital, including Operating and Emergency Room
u nits
o Cautious customer service within schools, businesses and hospitals,
i ncluding successful retrieval of off-lease Dell equipment (desktops,
d isplays, servers)
o Execution of data migration services and E-Ban data destruct services for
C CAC, Toronto Community Living, and the Toronto Star Corporation
Worked with IT to migrate individual users data and applications
t o upgraded hardware
o Worked with a variety of school boards including TDSB to transition
s chools from outdated to updated hardware demonstrating on many
o ccasions an ability to use organizational skills to w ork under pressure
o Tested and refurbished off-lease and out of box return product for Dell
Computer Systems Assembler/Receiver January 2008-April 2008
N orthern Micro Inc., O ttawa, ON
Installation and assembly of computer desktop hardware components
Assembly of internal desktop computer components from box to finish
•
VOLUNTEER EXPERIENCE
Twitter Handler & Social Media Team Member Nov 2011 - Present
We Canada, e arthsummit.ca
An initiative created for Canadian leadership at the 2012 UNCSD Earth Summit
Member of a social media team that met weekly to discuss digital strategy
•
Handler of We Canada’s Twitter account @wecanada publishing upto 15 tweets a day on
•
t he six month run up to the Earth Summit
Trained by We Canada digital strategist to publish effective content pertaining to
•
s ustainable development, We Canada policies, and related world issues
Effective publishing and scheduling of tweets that attract visitors to the We Canada
•
w ebsite: earthsummit.ca, and to support the previously completed Canadian tour
Effective use of Hoot Suite, a social media dashboard used to enhance communication
•
a bility and to organize and prioritize Tweets that are pertinent for discussion of content
w ith the International Twitter community
Staff Writer January 2010-June 2010
Arbitrage Magazine, Toronto, ON, arbitragemagazine.com
A student led internet based business magazine.
Composition of publishable articles that pertained to world affairs and finance
•
Worked with editors to create articles that would spur discussion and attract readers
•
References Available Upon Request
Contact this candidate