Manager Customer Service
Resume:
Brad D. Hilbig
Nogales, AZ 85621
520-***-**** ***********@******.***
PROFILE: A detail oriented, self motivated professional with over fifteen years of executive management experience
in engineering and manufacturing. Applies a mentoring style of management. Leads, trains, coaches and motivates
associates to offer their own unique skills and talents and collaborate as a team to achieve company goals and
objectives. Creates, develops and implements innovative projects that increase profitability by meeting and exceeding
expectations. Through the use of planning and monitoring key performance milestones, projects are achieved and
managed in a professional and expedient manner.
AREAS OF EXPERTISE
Operations/Production Manager Team Leader/Builder
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Managing multiple Programs Excellent Communications Skills
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Kaizen Methodology Forecasting Strategic Planning
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Materials Management Cash Flow Management
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Quality/Black belt Methods Financial Statement Interpretation
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PROVEN ACCOMPLISHMENTS
Led a turnaround of a Die-casting Facility that in 6 months had lost $500,000 on 3.5 million in sales. Quality rejects
were above 10%. Developed and led a team in creating and implementing key drivers, systems and policies for the
facility. Impact: The team increased profitability to 18% in eighteen months and achieved QS certification.
Achieved: An electro mechanical assembly facility with quality rejects of 7% of sales and quality cost in excess of
12%. Used kaizen and lean manufacturing methods to establish disciplines, measurables and procedures, while
implementing one piece flow. Impact: Quality rejects were reduced to less than 25 PPM annual. Regained two
customers and achieved ISO certification.
Spearheaded a customer’s request for better performance and lower engine emissions. Developed and managed a
cross functional team to create a low cost digital ignition. Created and managed a $350,000 program to develop and
implement the product into production.
Impact: Received customer approval and started production within 8 months from capital approval. Cost and timing
goals were met while establishing a new standard in the industry.
Implemented: Three individuals were trained as Six Sigma Blackbelts and were not being utilized. Mentored and
adjusted priorities to allow associates to complete current projects using Six Sigma methodologies. Impact: Eight
projects were completed in one year which increased efficiency of the operation.
Created inventory controls and systems to eliminate 8% annual loss due to poor practices. Cleaned out inventories,
developed visual and hard controls while managing suppliers to reduce our inventory. Led engineering to reduce the
number of materials. Impact: Reduced inventory loss to .08% annually while increasing inventory turns from 5 to 58
times.
Developed: Four assembly lines for Honda air ducts. Production lines were conceived, designed, developed and
built in 6 months. Impact: Lines produced 2,250 units daily with Honda approval.
EDUCATION
Bachelors Degree / Mechanical Engineering - University of Missouri – Rolla
TECHNICAL QUALIFICATIONS
TS • ISO-9000 • QS-9000 • Excel • Microsoft Word • Solidworks • AutoCAD • Access • Mini Tab •
DOE • Scientific Molding • 5S • Lean Manufacturing
Brad D. Hilbig
2847 Vista Del Cielo
Nogales, AZ 85621
520-***-**** ***********@******.***
POSITIONING STATEMENT: To provide innovative leadership and results-oriented problem solving in the field of
Operations and Project Management within the Manufacturing industry.
PROFESSIONAL HISTORY
Rain Bird Inc Nogales, Sonora July 2009 to Present
Group Engineering Manager/Principal Engineer
• Lead a team to Clean up Document Control reducing lead-time and errors in historically difficult process
• W orked with multiple business units on quality issues – Awarded the annual most significant quality award
• Oversaw cost saving projects for multiple plants worth $6 MM annually.
Tucson, Arizona 2008 – 7/2009
Consultant for Manufacturing
• W orking with various manufacturers to implement systems and methods to improve efficiencies their operations.
• Improved scheduling methods and implemented Lean methods to reduce backorders to customers by 80%
• Completed Quality audits and corrective actions resulting in passing AS/ISO9002 external audit
Anchor Tool and Plastic Nogales, Sonora 2004 - 2008
General Manager/Assembly Manager
Developed four assembly lines to produce 10,000 air ducts per week each. Oversaw tooling for $10 million in
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sales for the Injection Molding facility. Managed eighty-four employees in assembly and in the tooling area.
Checked and corrected quality and production issues. Reviewed schedules to insure
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product was produced on time. Led employees on training and process improvement.
Walbro Engine Management Tucson, AZ /Nogales, Sonora 1986 - 2004
Operations Manager
Responsible for production, quality, budget, human resources, engineering, sales and maintenance of an
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aluminum die cast facility with 120 employees. Produced 3 million carburetors and flywheels, 400K automotive
computer frames annually.
Improved quality from 7% reject rate to less then 100ppm, inventory turns from 5 to 58 annually, profits from
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minus 500,000 in first half of 2001 to 3.8 million in 2003.
Material Manager
Managed supplier base of $50 million and the capital to improve quantity and quality.
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Responsible for total cost of the components and implementation of a MRP system (QAD).
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Product Line Manager
Responsible for manufacturing, budget, inventories, quality, continuous improvement, customer service and
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production of 1.5 million electronic ignitions/annually in a three shift operation.
Reduced quality issues of the customer from 3% to less then 10ppm.
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Implemented measurable goals and improvement plans that reduced cost of production by 20%.
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Quality Manager
Responsible for 52 employees, incoming, process, final audit and quality for the customer.
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Set the quality budget for three major product lines (5.5 million assemblies).
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Tracked QS progress versus our program. Met and discussed daily quality measurables
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for all product lines. Formed plans of action. Spoke with customer regarding issues.
ADDITIONAL EXPERIENCE
Walbro Engine Management - Manufacturing Engineer, Customer Service Engineer, Reliability Engineer, Liaison
Engineering, Global team leader Manufacturing Practices • Accounting for Managers – Chicago University
• Financial Accounting - Kellar School of Business • Leadership Training for Managers - Dale Carnegie • Six Sigma
Training (Green Belt) • Lean Manufacturing - Kaizen Institute • Spanish (conversational)
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