Sales Customer Service

Charles Ryans

Ph: 517-***-****/ 616-***-**** *** W. Long Creek Ct. Simpsonville SC

E-mail: ***********.*****@*****.***

Objective

To be placed in a management position, where my over 15 years of sales,

training and management experience in developing leaders will be utilized

in achieving company goals and objectives.

Professional Strengths and Abilities

Staff Training Interviewing

Leadership Development

Sales Training Hiring

Purchasing/Cost Analysis

Staff Scheduling Team Building

P & L

Oral Presentations Conflict Resolution

Microsoft Office/Word/Excel

Organizational Development & Management

. Trained franchise owners on corporate marketing systems

. Aided over 30 franchise owners in sales & marketing plans to increase

productivity in their businesses

. Trained over 100 personnel using corporate marketing systems and hands on

training

. Served as trainer and coach for franchise operations in the states of

Michigan, Ohio, Indiana and Illinois

. Controlled company budgets by daily review of P&L reports

. Developed Marketing plans and sales strategies for clients to enhance

their business

Lead Trainer & Mentor

. Conducted sales presentations to groups of 10-30 people projecting

approximately $150k a month in sales revenue

. Increased regional sales objective per franchise in 26 franchises to meet

corporate quota

. Increased sales, customer service, employee morale by conducting daily

and weekly training sessions

. Increased sales & decreased expenses by training staff to provide

outstanding customer service through listening and focusing on the

business

Employment History

2012-2013 Independent Sales Consult DirectBuy

Greenville SC

2010-2012 Sales Manager DirectBuy Corp

Merrillville,IN/SC 2004-2009 Restaurant Manager

Arbys Restaurant Group Holland, MI

2001-2004 Marketing Manager Sysco Food Service

Grand Rapids, MI

1999-2001 Operations Manager DirectBuy

Grand Rapids, MI

1995-1999 Field Sales Director DirectBuy Corp

Merrillville, IN

1993-1995 Director Public Relations DirectBuy

Minneapolis, MN

1991-1993 Sales Representative DirectBuy

Albany, NY

Education

Associate of Business Admin, 1990 Mitchell College New London CT

Specialized Leadership & Management Training

Developing Excellence In Sales Training Course

Team Development & Training

Time Management & Decision Making

Relationship Building

Professionalism & Professional Presence

Overcoming Defensive Behavior & Conflict

Attended Seminars by Brian Tracey, Dennis Waitley, and Zig Ziglar to name a

few

President of B.S.U.

References available upon request

Contact this candidate