Customer Service Quality Assurance
Resume:
KELLY R SNIDER B.A.
***** ******** ** ? West Salem, OH 44287 ? *************@*****.*** ? Home:
OBJECTIVE
Self-motivated employee seeks a position with a dynamic, high-growth
company where I can utilize my extensive experience. I am adaptable and
flexible in new situations. I effectively meet deadlines and I am
committed to a professional standard of performance.
STRENGTHS
Extensive laboratory experience in both the medical device and petroleum
industries
Business to business experience
Articulate communicator
Solutions-oriented approach
Creative problem-solver
INSTRUMENTATION AND METHODS
% KOH auto-titrator, moisture analyzer, densitometer, gas chromatograpy,
flash chromatography, oxidation stability, NACE testing, conductivity,
viscosity, Horiba sulfur-in-oil analyzer, Antek sulfur analyzers, DSR, IR,
UV-VIS, HPLC, Instron tensile tester, distillations, Leco carbon analyzer,
NIR, RVP, color analysis, cloud & pour, viscosity, knock engines
HIGHLIGHTS
Responsible for Marathon's "Science Day" outreach program to local
elementary schools.
Responsible for the creation of the Quality Manual providing an overview of
all in-process products.
Received first promotion (merit-based) at National Prearranged Services
after only 6 months; typical time frame is 12 months
Awarded "Commendable Honors for Customer Service 2001" from Home Savings
and Loan for excellence in product knowledge and customer service
Promoted to Sales Associate for Home Savings and Loan after only three
months with company
Trained seven associates at Home Savings and Loan on new product line and
computer system.
Invited to assist a team of researchers in the Bahamas in January of 1999
to collect marine samples through snorkeling
Volunteered as a Judge for the Mohican District Science Fair
Volunteered as a Counselor at a summer science camp for young girls
PROFESSIONAL EXPERIENCE
Chemist Marathon Petroleum, LLC
02/07-current
*Perform chemical testing on asphalt, diesel, and gasoline products, as
well as in-process streams.
*Responsible for "Science Day" outreach program to local schools. Design
science demonstrations and create handouts for students.
*Responsible for creation of the Quality Manual providing a centralized
site for all products to link the testing, ASTM methods, and MSDS.
Reason for leaving: looking to advance my career
Account Executive National Prearranged Services
05/06-02/07
*Received first promotion (merit-based) after only 6 months; typical time
frame is 12 months.
*Manage Northeast Ohio territory for a pre-need insurance company.
*Attend funeral director conventions.
Reason for leaving: company no longer doing business in Ohio
Quality Assurance Laboratory Tech. Hospira, Inc., Ashland, OH
09/02-05/06
*Performed physical and chemical testing on raw materials, in-process
materials, and finished products to determine material and product
acceptability.
*Investigated product failures for root or probable cause. Responsible for
cause analysis and completion of formal report.
*Assisted in ensuring FDA compliance.
*Gained a significant background in problem-identification, problem-
solving, teamwork, and leadership.
Reason for leaving: facility closure
Sales Associate Home Savings and Loan Company, Ashland, OH
05/00-09/02
*Successfully sold a diverse portfolio of bank and financial products.
* Successfully increased consumer loan and deposit growths by forging
relationships with customers built on trust and credibility.
*Trained seven associates on new product line and computer system.
*Acquired critical sales skills such as overcoming objections, negotiation,
persuasion, and closing a sale.
Reason for leaving: received an opportunity to work in science
VOLUNTEER WORK
Volunteer, Habitat for Humanity; Judge, Mohican District Science Fair;
Counselor, Summer Science Camp; Sexual Health Counselor, Sexual Information
Center of Oberlin College
EDUCATION
Bachelor of Arts in Neuroscience 1999 Oberlin College, Oberlin, OH
TECHNOLOGY
MS Office Suite Power Point Internet
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