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Customer Service Quality Assurance

United States
April 28, 2014

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***** ******** ** ? West Salem, OH 44287 ? ? Home:



Self-motivated employee seeks a position with a dynamic, high-growth

company where I can utilize my extensive experience. I am adaptable and

flexible in new situations. I effectively meet deadlines and I am

committed to a professional standard of performance.


Extensive laboratory experience in both the medical device and petroleum


Business to business experience

Articulate communicator

Solutions-oriented approach

Creative problem-solver


% KOH auto-titrator, moisture analyzer, densitometer, gas chromatograpy,

flash chromatography, oxidation stability, NACE testing, conductivity,

viscosity, Horiba sulfur-in-oil analyzer, Antek sulfur analyzers, DSR, IR,

UV-VIS, HPLC, Instron tensile tester, distillations, Leco carbon analyzer,

NIR, RVP, color analysis, cloud & pour, viscosity, knock engines


Responsible for Marathon's "Science Day" outreach program to local

elementary schools.

Responsible for the creation of the Quality Manual providing an overview of

all in-process products.

Received first promotion (merit-based) at National Prearranged Services

after only 6 months; typical time frame is 12 months

Awarded "Commendable Honors for Customer Service 2001" from Home Savings

and Loan for excellence in product knowledge and customer service

Promoted to Sales Associate for Home Savings and Loan after only three

months with company

Trained seven associates at Home Savings and Loan on new product line and

computer system.

Invited to assist a team of researchers in the Bahamas in January of 1999

to collect marine samples through snorkeling

Volunteered as a Judge for the Mohican District Science Fair

Volunteered as a Counselor at a summer science camp for young girls


Chemist Marathon Petroleum, LLC


*Perform chemical testing on asphalt, diesel, and gasoline products, as

well as in-process streams.

*Responsible for "Science Day" outreach program to local schools. Design

science demonstrations and create handouts for students.

*Responsible for creation of the Quality Manual providing a centralized

site for all products to link the testing, ASTM methods, and MSDS.

Reason for leaving: looking to advance my career

Account Executive National Prearranged Services


*Received first promotion (merit-based) after only 6 months; typical time

frame is 12 months.

*Manage Northeast Ohio territory for a pre-need insurance company.

*Attend funeral director conventions.

Reason for leaving: company no longer doing business in Ohio

Quality Assurance Laboratory Tech. Hospira, Inc., Ashland, OH


*Performed physical and chemical testing on raw materials, in-process

materials, and finished products to determine material and product


*Investigated product failures for root or probable cause. Responsible for

cause analysis and completion of formal report.

*Assisted in ensuring FDA compliance.

*Gained a significant background in problem-identification, problem-

solving, teamwork, and leadership.

Reason for leaving: facility closure

Sales Associate Home Savings and Loan Company, Ashland, OH


*Successfully sold a diverse portfolio of bank and financial products.

* Successfully increased consumer loan and deposit growths by forging

relationships with customers built on trust and credibility.

*Trained seven associates on new product line and computer system.

*Acquired critical sales skills such as overcoming objections, negotiation,

persuasion, and closing a sale.

Reason for leaving: received an opportunity to work in science


Volunteer, Habitat for Humanity; Judge, Mohican District Science Fair;

Counselor, Summer Science Camp; Sexual Health Counselor, Sexual Information

Center of Oberlin College


Bachelor of Arts in Neuroscience 1999 Oberlin College, Oberlin, OH


MS Office Suite Power Point Internet

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