Customer Service Quality Control

• Great mechanical aptitude

• Tremendous work-ethic

D and D Roofing Co. – Crew Leader/Manager – 2002- Present

• Customer Sales and Service

• Manager of Crews, In charge of 18 employees

• Job Coordinator, In charge of the work planning and job completion.

• Trained Employees, on company policies, conduct of work and standards of quality and

workmanship.

• In charge of tracking inventory, cost of goods, man hours, per-square hours, from start to

completion of job.

• Worked with blueprints, reading what builder or what customer demands is to meet the

needs of the customer.

• Very experienced in work associated with conflict resolution

• Crew leader of work assignments dealing with the installation of roofing, dry-wall, and

snow-plowing

Steelcase Inc. – Assistant Foreman – 1977-2006

• 29 + Years of service

• Job Coordinator in field operations, Managed a crew of 12 people

• Customer Service, Guided problem solving with field installers and independent

contractors. Meeting the customer demands.

• Specials & Mock up Assembly, Worked with eng. & quality control in modification of office

furniture and special product.

• Project Leader in Lean Manufacturing and 5S Programs, Worked with time study and

program coordinator with the implement of both programs

• Quality Control, Inspection and hourly audits of product. Help assemblers with product and

problem solution.

• Safety, Involved with a team to maintain company policies

• .

• Excellent at Problem Solving

• Proficient with Microsoft Office

• Excellent Communication Skills

• Great Mechanical Aptitude

• Enjoy Learning New Things

• Tremendous Work-Ethic

High Energy, self motivated with strong communication skills. Determination and goal setter to

achieve. Willing to go the extra and be a team player. Positive attitude with the ambition to learn

new things. The knowledge of how a customer should be treated.

Skills

Job History

Education

Career Highlights

********@*******.***

616-***-****

4249 Abby Lane S.W. Wyoming, MI 49418

Manufacturing

Randy Doyle

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