Customer Service Medical
Resume:
Leidy Delgado
**** ****** ****, *********, ** ***13
**************@*****.***
OBJECTIVE
I want to obtain a position as a Bilingual Certified Nurse Assistant where I can make the most of my nursing education and training, In addition to my interpersonal skills to provide the highest level of patient care. I want to form part of an organization where I can make a positive impact, as well as learn and grow.
EXPERIENCE
Language Resource Center Interpreter 05/2013-Present
Medical Interpreter
Onsite Medical Interpreter with Novant Health.
Translate sentences spoken or written in English into Spanish and vice versa
Facilitate face to face communication between patients with Limited English Proficiency (LEP) and their physicians, nurses, lab technicians and other healthcare providers.
Maintain strong general knowledge of medical terminology.
Check original text to ensure that translation is accurate
Adapt translations to grade levels as instructed
Use electronic listening equipment when prompted
Onstar Bilingual Customer Service Representative 06/2013- 04/2014
Duties: Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy
Clarify customer requirements; probe for and confirm understanding of requirements or problem
Meet customer requirements through first contact resolution
Confirm customer understanding of the solution and provide additional customer education as needed
Prepare complete and accurate work and update customer file
Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
Effectively transfer misdirected customer requests to an appropriate party
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
Participate in activities designed to improve customer satisfaction and business performance
Occasionally use decision-support tools to answer questions
Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking
Offer solutions to issues that are often non-standard/non-routine and require some clarification
Maintained broad knowledge of OnStar products and service
Handle Emergency Calls from subscribers involved in a vehicle accident. Contacted first responders to ensure jurisdiction and nature of the person’s emergency. Assist with EMD interpretation while first responders arrive on scene.
Coty Prestige Perfume Associate 05/2013-Present
Part-time Perfume Associate at Belk & Macys at Southpark Mall.
Sales for Marc Jacobs, Calvin Klein, Vera Wang & Katy Perry Perfumes.
Melange Health Care Solutions Volunteer 2013
Volunteer with the Spanish community at the health clinic
Provide interpretation for the doctor and the patient during the procedure
Set up of procedure equipment per the nurse request.
Help maintain patient’s stability by checking viral signs and weight; testing urine; recording intake and output information.
Interpret in Spanish to assist the Latin community and informing them about assisting to different counseling workshops to achieve a better health state.
Academic Achievement Academy 11/ 2009-2012 Bilingual Program Assistant
Taking Inbound calls from Students, Coordinators and Parents. Provide Parent information regarding after school tutorials sessions in Charlotte Mecklenburg County Schools and Union County Schools. Respond to inquiries regarding Learning plans, individual progress reports, subsidy eligibility, and recruitment of bilingual students. Insure student’s attendance and progress creating a coordinator individual student plan and Progress Report.
Formulated Excel database worksheets to organize Clients and staff Information.
Advertise the company services by attending and informing different nonprofit organizations about Academic Achievement Academy.
Mi Casa Su Casa Volunteer 2009-2010
Assist the Latin Community with medical appointments, interpretation and scheduling.
Education
Central Piedmont Community College 2013- present
Associates in Arts
Divine Health & Science College 2011
Certified Nursing Assistant Certificate obtained 2013
Cato Middle College High School 2009
High School Diploma Graduate
Presbyterian Medical Center Intern 2009
Assist nurse and OBGYN in translating medical procedures to Spanish speaking patients.
Assist with newborn data task and care.
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