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Customer Service Medical

Charlotte, NC
open to discussion
April 28, 2014

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Leidy Delgado

**** ****** ****, *********, ** ***13



I want to obtain a position as a Bilingual Certified Nurse Assistant where I can make the most of my nursing education and training, In addition to my interpersonal skills to provide the highest level of patient care. I want to form part of an organization where I can make a positive impact, as well as learn and grow.


Language Resource Center Interpreter 05/2013-Present

Medical Interpreter

Onsite Medical Interpreter with Novant Health.

Translate sentences spoken or written in English into Spanish and vice versa

Facilitate face to face communication between patients with Limited English Proficiency (LEP) and their physicians, nurses, lab technicians and other healthcare providers.

Maintain strong general knowledge of medical terminology.

Check original text to ensure that translation is accurate

Adapt translations to grade levels as instructed

Use electronic listening equipment when prompted

Onstar Bilingual Customer Service Representative 06/2013- 04/2014

Duties: Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

Listen attentively to customer needs and concerns; demonstrate empathy

Clarify customer requirements; probe for and confirm understanding of requirements or problem

Meet customer requirements through first contact resolution

Confirm customer understanding of the solution and provide additional customer education as needed

Prepare complete and accurate work and update customer file

Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests

Effectively transfer misdirected customer requests to an appropriate party

Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity

Participate in activities designed to improve customer satisfaction and business performance

Occasionally use decision-support tools to answer questions

Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking

Offer solutions to issues that are often non-standard/non-routine and require some clarification

Maintained broad knowledge of OnStar products and service

Handle Emergency Calls from subscribers involved in a vehicle accident. Contacted first responders to ensure jurisdiction and nature of the person’s emergency. Assist with EMD interpretation while first responders arrive on scene.

Coty Prestige Perfume Associate 05/2013-Present

Part-time Perfume Associate at Belk & Macys at Southpark Mall.

Sales for Marc Jacobs, Calvin Klein, Vera Wang & Katy Perry Perfumes.

Melange Health Care Solutions Volunteer 2013

Volunteer with the Spanish community at the health clinic

Provide interpretation for the doctor and the patient during the procedure

Set up of procedure equipment per the nurse request.

Help maintain patient’s stability by checking viral signs and weight; testing urine; recording intake and output information.

Interpret in Spanish to assist the Latin community and informing them about assisting to different counseling workshops to achieve a better health state.

Academic Achievement Academy 11/ 2009-2012 Bilingual Program Assistant

Taking Inbound calls from Students, Coordinators and Parents. Provide Parent information regarding after school tutorials sessions in Charlotte Mecklenburg County Schools and Union County Schools. Respond to inquiries regarding Learning plans, individual progress reports, subsidy eligibility, and recruitment of bilingual students. Insure student’s attendance and progress creating a coordinator individual student plan and Progress Report.

Formulated Excel database worksheets to organize Clients and staff Information.

Advertise the company services by attending and informing different nonprofit organizations about Academic Achievement Academy.

Mi Casa Su Casa Volunteer 2009-2010

Assist the Latin Community with medical appointments, interpretation and scheduling.


Central Piedmont Community College 2013- present

Associates in Arts

Divine Health & Science College 2011

Certified Nursing Assistant Certificate obtained 2013

Cato Middle College High School 2009

High School Diploma Graduate

Presbyterian Medical Center Intern 2009

Assist nurse and OBGYN in translating medical procedures to Spanish speaking patients.

Assist with newborn data task and care.

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