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Quality Assurance Customer Service

Location:
Lakewood, OH
Posted:
April 28, 2014

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Resume:

DIANA HEMBREE-CRUZ

*** ****** ******

Lorain, Ohio 44052

440-***-****

acdweq@r.postjobfree.com

Summary of Qualifications

Operate office equipment such as computers, copiers, fax machines, and calculators

Basic knowledge of Microsoft Word and Excel

Proficient in prioritizing and completing tasks in a timely manner yet flexible to multitask

Ability to learn quickly

Detail oriented and organized

Ability to work independently and work well with others

Verified information and resolved problems

Compiled lists of data, prepared spreadsheets and various reports

Maintained files on 1000’s of accounts

Professional Experience

Merchandise Associate, Marshalls, Avon Ohio

12/13 to Present

• Work in areas of customer service, merchandise presentation, processing, markdowns,

fitting room, and cashier

• Greet and interact with customers on a regular basis

• Maintain housekeeping standards of area, including recovery of merchandise

Assembler, Safe Staffing of Ohio- Contracted by Tri-Tech Medical Incorporated, Avon, Ohio

11/13 to 01/14

• Sub-assembly and assembly of medical outlets and alarm conversion kits

• Utilized small, power hand tools

Quality Assurance Support Tech, AdvancePierre Foods, Amherst, Ohio

01/12 to 10/13

Quality Assurance Support Tech, Nesco Temp Service- Contracted by AdvancePierre Foods,

Elyria, Ohio

09/11 to 01/12

• Conducted listeria and salmonella swabs on various sites throughout the entire plant to

assure there wasn’t any hazardous bacteria growing

• Ensured that all quality samples were pulled and sent to a lab for microbiology testing

• Inspected incoming raw materials to guarantee ingredients were acceptable for production

• Data entry of statistical process control charts, microbiology results, and monthly Good

Manufacturing Practices training classes for the entire plant

• Filed all quality assurance paperwork

• Assisted Quality Supervisor when needed

• Performed special projects requested by Quality Assurance Manager

DIANA HEMBREE-CRUZ

page 2

Meter Reader, Bermex Incorporated- Contracted by Columbia Gas, Lorain, Ohio

06/06 to 05/11

• Read gas meters

• Checked for gas leaks, corrosion and damaged meters

• Contacted Columbia Gas to report odor of gas or leaks

Line Operator/Line Lead, Bonne Bell, Westlake, Ohio

05/01 to 06/06

• Prepared all necessary paperwork needed for that line including detailed production

reports

• Operated various machines that filled components with product and blistered finished

product

• Mentored 20 new employees

• Managed 1-12 people at a time and gave them their job assignment

• Ensured that people were performing their jobs correctly and safely

• Verified all components were correct for job assignment

Cleaner, Lorain City Schools, Lorain, Ohio

12/98 to 05/01

• Cleaning duties that included dusting, sweeping, and mopping

• Heavy cleaning with machines

Clerk, Amherst License Bureau, Amherst, Ohio

09/95 to 12/98

• Computer data entry

• Processed driver and vehicle license renewals

• Administered vision screenings

• Processed photo identifications

• Contacted State of Ohio BMV to verify information and resolve problems

• Answered customer’s inquiries; both phone and walk-in

• Handled confidential information and documents

Education

Graduated from Lorain High School



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