Quality Assurance Customer Service
Resume:
DIANA HEMBREE-CRUZ
Lorain, Ohio 44052
**************@*****.***
Summary of Qualifications
Operate office equipment such as computers, copiers, fax machines, and calculators
Basic knowledge of Microsoft Word and Excel
Proficient in prioritizing and completing tasks in a timely manner yet flexible to multitask
Ability to learn quickly
Detail oriented and organized
Ability to work independently and work well with others
Verified information and resolved problems
Compiled lists of data, prepared spreadsheets and various reports
Maintained files on 1000’s of accounts
Professional Experience
Merchandise Associate, Marshalls, Avon Ohio
12/13 to Present
• Work in areas of customer service, merchandise presentation, processing, markdowns,
fitting room, and cashier
• Greet and interact with customers on a regular basis
• Maintain housekeeping standards of area, including recovery of merchandise
Assembler, Safe Staffing of Ohio- Contracted by Tri-Tech Medical Incorporated, Avon, Ohio
11/13 to 01/14
• Sub-assembly and assembly of medical outlets and alarm conversion kits
• Utilized small, power hand tools
Quality Assurance Support Tech, AdvancePierre Foods, Amherst, Ohio
01/12 to 10/13
Quality Assurance Support Tech, Nesco Temp Service- Contracted by AdvancePierre Foods,
Elyria, Ohio
09/11 to 01/12
• Conducted listeria and salmonella swabs on various sites throughout the entire plant to
assure there wasn’t any hazardous bacteria growing
• Ensured that all quality samples were pulled and sent to a lab for microbiology testing
• Inspected incoming raw materials to guarantee ingredients were acceptable for production
• Data entry of statistical process control charts, microbiology results, and monthly Good
Manufacturing Practices training classes for the entire plant
• Filed all quality assurance paperwork
• Assisted Quality Supervisor when needed
• Performed special projects requested by Quality Assurance Manager
DIANA HEMBREE-CRUZ
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Meter Reader, Bermex Incorporated- Contracted by Columbia Gas, Lorain, Ohio
06/06 to 05/11
• Read gas meters
• Checked for gas leaks, corrosion and damaged meters
• Contacted Columbia Gas to report odor of gas or leaks
Line Operator/Line Lead, Bonne Bell, Westlake, Ohio
05/01 to 06/06
• Prepared all necessary paperwork needed for that line including detailed production
reports
• Operated various machines that filled components with product and blistered finished
product
• Mentored 20 new employees
• Managed 1-12 people at a time and gave them their job assignment
• Ensured that people were performing their jobs correctly and safely
• Verified all components were correct for job assignment
Cleaner, Lorain City Schools, Lorain, Ohio
12/98 to 05/01
• Cleaning duties that included dusting, sweeping, and mopping
• Heavy cleaning with machines
Clerk, Amherst License Bureau, Amherst, Ohio
09/95 to 12/98
• Computer data entry
• Processed driver and vehicle license renewals
• Administered vision screenings
• Processed photo identifications
• Contacted State of Ohio BMV to verify information and resolve problems
• Answered customer’s inquiries; both phone and walk-in
• Handled confidential information and documents
Education
Graduated from Lorain High School
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