Customer Service Front Desk

Stephanie Swanton

**** ********** ** ***

Rockwood, Ontario

*********.*******@*****.***, 519-***-****

Experience:

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Bilingual customer service

Representative

2013 Labourer, Linamar

Inspected and measured car parts

•

2012 2013, 2007 2010 Supervisor, swimming instructor and lifeguard, city of Guelph

• Supervised instructors, ensured safety regulations in place prior to

use of pool

• Taught children from the ages of 2 and up. Communicated the

children progress to the parents

• WHMIS certified

• Certified National Lifeguard Certificate (NLS) and Water Safety

Instructor

• Qualified in Fist Aid and CPR

• Certified to operate Automated External Defibrillators (AED)

2011 Skyline Inn guest service agent and night audit

• Responsible for accounting

• Multitasking important since auditing and front desk

responsibilities occurred during the same time frame

• Checked guests in and out

• Communicated with housekeeping department, water park and the

three other hotel in Niagara falls to ensure maximum service for

guests

• Maintained the standards required by the hotel in a professional

manner

• Team player

Services offered in both French and English

•

2010 Front desk agent at the Niagara on the Lake Residence and

Conference Centre

• Checked guests in and out

Services offered in both French and English

•

2007 2011 Summer camp instructor, lifeguard

• Worked with children for swimming lessons

• Responsible for care of children for five years

Education

Hotel and Restaurant Management

Niagara on the Lake College 2009 2011

Relevant classes are:

Food and Beverage Marketing Smart serve

Front Desk Safe food handling certificate

Culinary level 1 Food service/ Server

Culinary level 2 Cost Control

Accounting Opera reservation systems

Volunteer Experience

Grade 8 Montréal trip superviser at École secondaire Père René De Galinée

Server at a banquet at the Niagara on the Lake Residence and Conference Centre

Hostess for Wine Festival, St. Catharines, Ontario

Co op at Casey’s Bar and Grill

Missions to Managua Nicaragua working in a cancer ward and in schools.

References are available upon request

Contact this candidate