Administrative Assistant Customer Service

LEANNA AREF

******.****@*****.***

905-***-****

EDUCATION

University of Toronto, Master of Arts 2012 - 2014

Near and Middle Eastern Civilization, Egyptology

McMaster University, Bachelor of Arts 2008 - 2012

Classical Studies, Honours Received

McMaster University Entrance Scholarship

Received McMaster University Entrance Bursary Award

WORK EXPERIENCE

Guest Lecturer (Volunteer) (November 29th 2013)

Ryerson University

. History 559, Ancient Egypt: "The Tumultuous Amarna Period"

Graduate Teaching Assistant

Ryerson University (September 2013 - April 2014)

HIS 275 "Ancient Greece and Rome"

. Responsible for tutoring undergraduate students

. Graded and administered assignments, essays, midterms and exams

. Invigilated midterm and final exam

. Prepared instructional materials and aided in organization of

midterm/exam

. Planned and prepared tutorial sessions for students, involved

reviewing course content and engaging the students in course related

exercises

. Assisted professor in conducting increased learning experience for

students in class tutorials, lectures and prep work

Administrative Assistant (SSEA, University of Toronto)

Society for Study of Egyptian Antiquities (September 2012 - April

2013)

. Report to the Society's trustees and officers

. Maintain/update online database of individual/institutional members

. File membership records

. Oversee mailing of the Society's publications

. Answer inquiries by telephone, emails, and post in a timely manner

. Attend monthly trustee meetings and take minutes

. Coordinate and supervise volunteers

Administrative Assistant/Accounts Payable

Emterra Group Environmental (May 2012 - August 2012)

. Distribute and organize incoming and outgoing mail

. Recorded, batched and sent out payroll cheques, organized payroll

weekly

. Charged expenses to accounts, analyzed invoice/expense reports;

recorded entries

. Maintained accounting ledgers by verifying and posting account

transactions

. Maintained historical records, filed multiple documents

. Reported sales taxes by calculating requirements on paid invoices

STRENGTHS AND SKILLS

- Creative, visual thinker - Integrated campaign planning

- Organization and time management - Event planning and

activation

- Rapid learner, embraces new - Exceptional customer service

skills,

challenges and opportunities client relations, cooperative

relationships

- Exemplary interpersonal and - strong interest in social media

development

professional communications skills - Refined organizational skills

that balance work, team support and ad-

hoc responsibilities

EVENT PLANNING EXPERIENCE

. Coordinated and assisted in organizing SSEA Symposium and Scholars'

Colloquiums, "Pyramids: The Mountains of the Pharaohs," "Cities in

the Sand: Urban Life in Ancient Egypt" and "Death Along the Nile," at

Royal Ontario Museum

o Tasks included: ticket sales, speaker organization, payment,

memberships, and venue allocation and clean up.

o Researched speakers, theme and event name, venue setup.

. Coordinated and assisted in organizing McMaster's Classics Graduate

Students Conference, "Cross Cultural Influence in the Roman World,"

and University of Toronto's Near and Middle Eastern Graduate Students

Conferences, "Science and the Occult in Near Middle East" and "Power,

Patronage & Politics: Taking Stock of Empires"

o Tasks included: speaker organization, venue allocation and clean

up.

. Coordinated and assisted in organizing multiple lectures, meetings,

courses, etc. for the SSEA and University of Toronto NMCGSA

COMPUTER PROFICIENCY

. Strong skills in Microsoft XP (Windows, Excel, Power Point, and

Outlook)

. Internet research and utilization

. Proficient with Photoshop, Adobe and other design software

. Fluent use of social media

. Able to speak, read, and write in Italian with moderate proficiency

Contact this candidate