Manager Management

KENNETH TODD DONEHOO

**** ******** **** ● Chelsea, AL 35043 ● 205-***-**** ● *********@*****.***

EXPERIENCED HEALTH CARE EXECUTIVE

Dedicated and proactive Health Care Executive with leadership experience, operations management expertise,

administrative knowledge, and proven project management capabilities. Professional leader and consensus

builder, consulting with external partners, internal employees, and local business entities. Eager to utilize

hands-on leadership, practical experience, and hard-working nature in a positive and challenging culture.

AREAS OF EXPERTISE

Consulting ● Operations Leadership ● Administrative Management ● Coaching, Mentoring, and Supervising

Strategy Development and Implementation ● Project Management ● Superior Customer Service Skills

Excellent Communication Abilities ● Creative and Innovative ● Adaptable and Flexible

PROFESSIONAL EXPERIE NCE

NATIONAL CENTERS FOR PAIN MANAGEMENT AND RESEARCH, Chief Operating Officer 2013 – 2014

Direct clinical and administrative operations for five clinics located in Alabama, Georgia, and

Oklahoma. Supported over 100 employees among all locations.

Schedule all activities for nine physicians, including clinic and OR, with a goal of maximizing

efficiencies while delivering exceptional patient care and respect.

Lead a management team of HR/compliance, clinic, OR, front office, lab, and pharmacy professionals.

Manage team development, performance reviews, salary administration, and patient relations.

Successful meaningful use attestation for physicians; PQRS in progress.

Key Achievement: Designed and implemented a centralized call center to streamline efficiencies.

Increased answer rate from 54% to 92% with an average wait time of one minute.

MCKESSON CORPORATION, Director Performance Services; Senior Business Advisor 2009 – 2013

Implemented Meaningful Use Quality eMeasures for hospital’s stage 1 attestation; monitored and

improved performance using the QeM secure web application.

Utilized Horizon Business Insight (HBI) in support of multiple McKesson applications designed to

assist hospitals in addressing and improving operational and cost efficiencies.

Performed consulting services for hospitals seeking to demonstrate Meaningful Use of healthcare

technology for stage 1 of the American Recovery and Reinvestment Act (ARRA) and the Hea lth

Information Technology for Economic and Clinical Health (HITECH) Act.

Provided consulting and facilitated services for hospitals participating in the Operating Room

Benchmark Collaborative, the Radiology Benchmark Collaborative and the Emergency Room

Benchmark Collaborative.

Supported the Horizon Enterprise Visibility project sales team via webinars and phone conferences.

Provided presentations to the C-Suite for a revolutionary real-time hospital surveillance platform.

Created “Business Realization Studies” including return on investment documentation.

SOUTHEAST LOUISIANA VETERANS HEALTH CARE SYSTEM, Strategic Planner 2004 – 2009

Health Systems Specialist

Successfully created evidence-based business plans; approved by the Secretary of Veterans Affairs

for two new Community Based Outpatient Clinics (CBOC).

Provided key training to mid-level managers to formalize and streamline business planning and

operations for the health care systems; provided mentoring and coaching to managers.

Led several projects including a new urgent care center, mental health expansion, ambulatory

surgery center, dental expansion, pharmacy expansion, and St. John CBOC space design.

Collaborated with the Associate Chief of Staff/Ambulatory Care for CBOC activations.

Implemented standardized business planning documentation and presentation templates.

Key Achievement: Redesigned call center operations and provided manager training, resulting in

improved and consistent performance from 50% to 97% service levels across diverse disciplines.

Kenneth Todd Donehoo – Page 2

PROFESSIONAL EXPERIE NCE (CONTINUED)

Director, Facilities Management

Successfully directed recovery and reactivation activities for the Facilities Management Service

after Hurricane Katrina. Supported existing and new clinical and administrative operations.

Cultivated workforce development by fostering an environment of empowerment, new training

opportunities, and on-the-job experiences for leadership growth.

Focused on middle managers by implementing a program of ownership and responsibility; led a

supportive environment and rewarded superior employee performance.

Oversaw the implementation of a new telephone system, Tulane inpatient unit activation,

pathology and lab expansion, and cooperative opportunities planning group.

Provided leadership to committees including Leadership Council, Safety Management, Capital

Assets Management Board, Pharmacy Activation, and others.

Key Achievement: Provided interactive and positive leadership for a multi-disciplinary team of 70

employees, including electrical, plumbing, carpentry, HVAC, and environment-of-care services.

Management Analyst

Optimized the restoration of health care services to veterans during the critical recover period

following Hurricane Katrina. Acted as the sole clinic activation coordinator and provided

leadership to complete the successful opening of primary care, dental, and mental health clinics.

Managed neurosurgery clinic improvement initiative, centralized bed control, disaster

preparedness, data quality management, medical center space, and workforce development.

Located housing, provided transportation, and processed SF-52s for displaced VA employees.

Coordinated and maintained documentation to facilitate, track and report recovery efforts.

Implemented project to electronically capture and report day-of-visit clinic wait times.

Provided expert subject matter presentations to top management and leadership teams.

E-LOAN.COM, Operations Manager 2000 – 2001

ELECTRONIC DATA SYSTEMS (EDS), Operations Management 1996 – 2000

REGION’S FINANCIAL CORPORATION, Branch Manager, Loan Officer 1992 – 1996

NORWEST FINANCIAL, INC., Credit Manager 1991 – 1992

E DUCATION

Master of Science – Health Administration, University of Alabama at Birmingham, AL

Master of Science – Health Informatics, University of Alabama at Birmingham, AL

Bachelor of Science – Business Administration/Finance, Auburn University, Auburn, AL

COMMUNITY AND PROFES SIONAL ACTIVITIES

Federal Combined Campaign (CFC)

American College of Healthcare Executives

Coordinator – 3 years

Healthcare Financial Management Association

Homeless Veterans “Stand Down”

Jimmy Hale Rescue Mission

Community Food Bank Collections

Rotary International

Birmingham Zoo Supporter

Chamber of Commerce – Ambassador

Pi Kappa Alpha

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