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Customer Service Sales

North Grafton, MA
April 28, 2014

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** ******** ****** *****: 508-***-****

Grafton, MA 01519 e-mail:

April 28, 2014

To whom it may concern,

Please accept this resume for consideration for any available operations related position

you may be working to fill.

I have extensive experience in manufacturing and have held functional managerial

positions in engineering, quality, operations, maintenance, lean process engineering,

and product design. You will note in my resume significant accomplishments during

each experience, and a continual growth in my career. These opportunities have

allowed me experience in a variety of industries including wire & cable, industrial, truck,

automotive, medical, defense, aerospace, and machine tool.

I would like to highlight 3 specific examples that happened while I was working for Barry

Controls. Over the course of 7 months I rebuilt the Quality Management System to

cover two industrial standards (AS9100 & TS16949) covering multiple facilities and

passed both audits with zero findings. While I was leading the lean implementation I

was able to lead the team to reduce the changeover time of a key growth product from 8

hrs. to less than 30 minutes. The reduction in manufacturing time increased our market

share by 300%. I was responsible to lead the team to development of a culture focused

on safety. Over a 14 month period of time we were able to take the business to zero lost

time accidents, and actually began to focus exclusively on near misses.

I look forward to the opportunity to meet yourself and your team to further discuss any

current opportunities and how I may fit into the team to help the company continue its

success and growth.


Jean-Pierre Bouchard

Resume Attached


16 Pleasant Street Phone: 508-***-****

Grafton, MA 01519 e-mail:


A self-motivated and Talented Operation Leader with proven Lean, Six Sigma, Quality

and Safety accomplishments in global multi-site public and privately held businesses. I

am an effective problem solver with proven technical expertise and business acumen to

drive high performance and business results.

Work Experience

C & M Corporation

$60 million dollar Wire and Cable assemblies in initial turnaround stage with global supply and production


Director of Process Engineering and Quality July 2012 - Present

Manage engineering, quality and plant maintenance

• Installed lean practices to upgrade processes, driving reduction in scrap and

rework inhibitors to customer service and cost commitments

Process improvements and TPM practices resulted in >75% scrap


reduction in just 9 months.

• Assisted in development of 2 new customer accounts, increasing sales by 20%

and doubling 2012 profitability in <6 months.

Took an existing process from 30K ft output/week to >180K ft in advance


of customer demand

• Co-led team developing proposal to relocate facility from 5 story 1800’s textile

building to single floor location, successfully selling concept to owners

Move is self-funded and currently under way


• Implemented performance metrics and developed a high performance work

team. Particular focus on developing a customer service oriented organization

• Implemented annual performance plans including career planning and feedback

• Achieved all major accreditations required to operate business competitively

within agreed upon strategy.

• Leader of contract and customer requirements review team for new products;

worked as an ad-hoc leader for product design team

• Fostered a Safety First culture


Barry Controls Defense and Industrial, Hopkinton MA July 2005 – July 2012

Global vibration isolation manufacturer with $70 million sales with multiple business sectors and

international supply chain generating 50% of value/contribution – Division of Hutchinson WW and affiliate

of Total Specialty Chemical Division

Quality Manager January 2011 – July 2012

Charged with rebuilding quality management system for multi-site manufacturer of rubber to metal

bonded engineered solutions for shock, vibration and noise damping applications.

• Refined the QMS system, added a 2nd facility, achieved AS9100 Rev C and

TS16949 – 2008 certifications within 18 months

• In 2011 all recertification audits accomplished with zero findings

• Active contributing member of Operation Executive Team – high performance

work team, developing and executing annual business plan

• During my tenure increased sales by 20%, decreased unit cost 3%, reduced

inventory 25%

• Established a global supply chain management system to assure supplied part

integrity met demanding performance criteria

• Collaborated in implementation of lean principles locally within each facility and

globally for purchased parts and components.

• Directly managed 3 Quality Engineers and 9 inspectors in local and offsite


• Maintained role in implementing and improved safety culture bringing about

dramatic improvements in safety performance.

Lean/Health & Safety Manager – Barry Controls August 2010 – December 2010

• Assigned to specific value stream analysis for production of military product,

implementing Lean to take output from 20 units/month to sustained 150

units/month, coincident with spike in demand

As a result, 2011 sales increased by $4 million and profitability by 15%


• SMED work resulted in reducing average press changeover time from 6 hours to

<1 hour

• Initiated safety culture similar to the DuPont Program with results in performance

going from measuring accidents and lost time to monitoring near misses and

responding proactively.

• Developed first response team with proper training to enable 24/7 coverage in

event of incident

• Implemented lean tools across the organization, multiple business units and



Manufacturing Engineering and Quality Control Manager – Vlier July 2005 – July 2010

Vlier Business Unit, assembler and distributor of fasteners, spring loaded devices, leveling pads and

other specialty work holding components. Contributing $8 million to Barry Controls annual revenue

• Implemented Lean principles aimed at operating efficiency.

Reduced incoming inspection verification time by 80%


Implemented supplier management system resulting in dock to stock


program reducing amount of incoming inspection by nearly 60%

SMED activities reduced setups from 20+ minutes to <5


Tooling redesigns increased First Time Yield from 60% to >98%


• Installed technical design changes aimed at product diversification and

stimulating new sales

Specialized design for Apple display stands >50k pieces per month


Specialized design for ammunition industry, >10k pieces per month


Specialized designs for various medical, military, aerospace applications


• P&L responsibilities for operational metrics and goals for Vlier Business Unit

• Responsible for all tooling and equipment specification and design

• Acting as Sales Engineer, regularly represented extensive product line and

capabilities at commercial trade shows

• Converted all work instruction documents to visual aids for ease of employees of

foreign language backgrounds

Other Positions Held

Manufacturing Engineer – Standard-Thomson October 2001 – July 2005

Manufacturer of automotive thermostats

Manufacturing Engineer – Delta Design July 1999 – July 2001

Manufacturer of test handling equipment for integrated circuit chips

R&D Technician – Hope Webbing Company April 1997 – July 1999

Manufacturer of drawn woven wire and automotive textile products

Drafter / Technician – Serec Corporation March 1995 – April 1997

Manufacturer of closed loop vapor degreasing systems


BS Manufacturing Engineering Technology, New England Institute of Technology, 1999

Professional Development and Skills

• WPI – Lean Manufacturing Certificate, DFM, PFMEA, DOE, VSM, 5S, TPM, SMED

• Barry Controls – 6 Sigma Green Belt

• Programming – PLC, Robotics, Machine Logic, misc. programmable equipment

• Computer Based – Microsoft Office, Oracle, AutoCAD, SolidWorks, Mini-Tab, Ask Man-Man,


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