Customer Service Manager

I, Younes Boudil, am a Dedicated Multilingual Professional with over 15-years of experience in all Management

Operations. I am an Excellent and Effective Communicator utilizing the Knowledge of other Cultures and their Languages

to Create Bridges and to Connect Clients. I am an Experienced Leader able to create environment that promotes

Exceptional Performance, Exemplary Work Ethics and Work Devotion.

My passion is to utilize my Management Expertise and my multilingual skills, Spanish, French, Arabic and English, to

Assist and to Empower Companies in overcoming today’s challenges and in achieving tomorrow goals.

Resume:

Younes Boudil

6024 Falstaff Drive - Charlotte, North Carolina 28227

Mobile#: 704-***-**** - Email: ************@*****.***

Profile:

Dedicated Multilingual Professional with over 15-years of experience in all Management Operations as General

Manager. Excellent and Effective Communicator utilizing the Knowledge of other Cultures and their Languages: Spanish,

French, Arabic and English to Create Bridges and to Connect clients. Devoted Experienced Leader able to create

environment that promotes Exceptional Performance, Exemplary Work Ethics and Work Devotion. Exceptionally

Experienced and Knowledgeable Leader with the ability to Adapt to New Environment and to Overcome any Challenges

and Obstacles in order to achieve Goals.

Core Qualifications:

-Multilingual: Spanish, French, Arabic and English -Work Ethics and Accountability

-Effective communication -Problem Solving and Profits Increasing

-Leadership and Team Building -Customer Service and Relations

-Training and Staff Development -Budgets Allocating and Monitoring

-Initiative and goal driven -Operations costs Control

Career Accomplishments:

International House Of Pancakes Restaurant, Charlotte, North Carolina

General Manager 2006 to 2011 and 2013 to 2014

•Successfully managed a twenty four hours restaurant with a work force of more than sixty employees in a great family

environment through excellent food quality and exceptional service.

•Maintained expenses below budget through accurate planning, diligent budgeting, reasonable purchasing and

implementation of cost effective operating procedures in waste reduction and productivity maximization.

•Utilized Microsoft Office Excel software and modified existing programs to accommodate the new projections in sales

and labor cost and to maintain chronological logs.

•Investigated and resolved guests’ complaints and staff problems to insure customer satisfaction and to maintain a positive

working environment.

•Improved productivity and staff morale by properly staffing, by initiating systems for accountability, by implementing

effective training programs and establishing open dialogue between employees and managers in a team work environment.

Aldi Inc. Salisbury Division, North Carolina

Store Manger 2011 to 2012

•Achieved excellent customer relations and satisfaction by providing prompt, efficient and courteous customer service at

all times and by timely and accurately ordering products to maintain a well-organized and well stocked store.

•Prepared comprehensive and realistic monthly sales projections and wrote weekly staff schedules.

•Improved inventory count accuracy from 12% to 7% by accounting for every product delivered, minimizing the loss of

products and properly logging all damaged or returned products.

The Original Pancake House, Charlotte, North Carolina

General Manager 1993 to 2005

•Successfully managed two great family restaurants with a staff of more than twenty five employees each and Won several

awards for “The Best Breakfast In Charlotte” by news publications and travel guides and created a landmark for patrons

and their families to enjoy quality food and exceptional service.

•Utilized the knowledge of other cultures and their languages to effectively communicate with clients, vendors and staff

establishing open dialogue and team work environment.

•Improved productivity by utilizing IT experience to create new and modify other EXCEL programs to log and track all

the ongoing operations at each establishment: sales, food cost, labor cost, inventory, staff schedules and projections.

•Increased sales by developing marketing campaigns to increase visibility of the restaurants and determining advertising

placements and also by planning and adding new menu items improving the selection and accommodating more cliental.

•Effectively trained staff to enhance customer service, to improve productivity and increase profits through constant

courteous and attentive attitude towards customers, as well as suggestive selling.

•Started as a waiter, promoted to trainer/supervisor then to manager.

Education:

Central Piedmont Community College in Charlotte North Carolina:

-Completed A+ Certification Course covering all aspects of: PC Hardware and PC Operating Systems.

-Completed Microsoft Networking Certification Course covering the fundamentals of computer networks: designing and

building company network, managing and maintaining inner operations of the network.

-Completed Export Outreach Program sponsored by North Carolina Department of Commerce / International Trade

Division.

-Attended but not completed A.A.S Degree in Computer Engineering Technology.

University Mohammed V / Faculty of Sciences in Kenitra, Morocco: attended but not completed Associate of Science

Degree in Mathematic-Physic.

First Royal Military High School in Kenitra, Morocco: completed and received Baccalaureate Diploma of Secondary

Education in Math-Sciences.

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