Customer Service

Kasia N. Randall

**** ****** **. ***. * . Philadelphia, PA 19121

267-***-**** . *************@*****.***

WORK HISTORY

CVS/Pharmacy

Philadelphia, PA

Customer Service Representative

August 2012-April 2014

Handled monies, check, and debit/credit sales

Processed photofinishing orders, including outlab (send-out) products

Provided information about products to customers in person and over the

phone

Maintained cleanliness of facility

Walgreens Philadelphia, PA

Certified Photo Specialist April 2009-May 2011

Processed and developed photo products, including film and digital formats

Ordered and processed inventory and electronic items carried by the store

Provided service (cashiering, suggestive sell) to customers in person and

over the phone

Assisted with upkeep of store condition (cleanliness, facing, stock)

Ritz Camera Center #169 Plymouth Meeting, PA

Sales & Lab Floater August 2008-March 2009

Handled cash, check and credit/debit card transactions at point-of-sale

terminal

Served and assisted customers in actual and potential sales of products

Managed photofinishing orders entered through laboratory

Performed opening and closing procedures for sales floor and photo lab

Cleaned and maintained facility

Filed and checked out lab photofinishing orders

Liberty Tax Service Philadelphia, PA

Waver/Customer Service Representative March 2008-April 201

Promoted service for site location

Answered questions from potential customers

Distributed promotional materials

Attracted customers to site location

Education

Jackson State University

Jackson,

MS

3 years of coursework toward B.S. in Psychology

August 2003-May 2006

Murrah High School

Jackson,

MS

Received High School Diploma

August 1997- May 2001

Skills

Proficient in Microsoft Word, Excel, and PowerPoint

Types 45 WPM

Familiar with the usage of general office machines, including: printers,

fax machines, and photo copiers

Excellent oral and written communication skills

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