Customer Service Manager

Objective

My objective is to obtain a position where I can utilize my management

skills, writing skills, and allows me to make a positive contribution to

the organization with potential for growth.

Experience

Leon's Furniture, Electronics/Appliance Salesperson February 2013-

Present

Responsibilities include processing bills, commission sales, processing

financing, product knowledge, daily targets, and customer service.

Head of Health and Safety Committee, which includes planning meetings,

monthly inspections, scheduling, and processing paperwork.

Head of Social Committee, which includes planning the annual holiday party,

company volunteer hours, and in store activities.

Leon's Furniture, Front Office Supervisor February 2011- Feb 2013

Responsibilities included processing bills, data entry, customer service

and correspondence, opening/closing procedures, issuing gift certificates,

managing front office staff, and training new associates. Also assisted in

duty manager roles, filling in the finance department, interviewing new

hires, and planning store promotions and the annual holiday party.

SNAP Hamilton July 2012-December 2013

Responsibilities included administrative duties, assisting with

distribution and layout, photographing events, writing articles, developing

an e-newsletter for clients, interviewing, and covering local events.

Pay it Forward Mohawk College, President January 2012-October 2012

Responsibilities included running all social media platforms such as

Facebook, Twitter, blogs, Pinterest, and more; planning events; PR duties

such as press releases, letters, etc. Had the opportunity to present Pay it

Forward to the City of Hamilton at a city council meeting and the Ancaster

Rotary club.

The Stoney Creek News, Special to the News Writer 2008-2011

Reported on local events within the community published in the newspaper.

Responsibilities included attending events, interviewing, writing and

editing, and meeting deadlines.

Coles Bookstore, Key Holder August 2008-November 2010

Responsibilities included acting manager on duty as keyholder, store

closing procedures including balancing tills, closing reports, and computer

signoff, customer service, assigning staff duties, creating store display,

point of sale transactions, returns, receiving stock, data input, and new

employee training.

High School Newspaper, Managing Editor June 2009-June 2010

Initiated the monthly paper. Responsibilities included writing and editing

articles, meeting deadlines, running meetings, laying out the newspaper,

printing dates, distribution sites, and meetings.

Self Published Author 2009

Self published a book of poetry and had two successful book signings at

Coles Bookstore in Lime Ridge Mall.

Guest speaker for a grade ten career class and grade four English class.

Education

Mohawk College, Journalism Print and Broadcast 2010-2013

Saltfleet High School 2006-2010

Awards

Leon's Employee of the Month, July and September 2013

Coles Bookstore Highest IRewards Achiever, 2010

McMaster University Social Science Book Award, 2009

Hamilton Wentworth Catholic District School Board Science Fair Silver

Award, 2006

Hamilton Wentworth Catholic District School Board Science Fair Silver

Award, 2003

Skills

Computer Skills- Efficient in Microsoft Office, InDesign, Final Cut Pro,

Facebook, Twitter, Wordpress, Pinterest, Tumblr, and Evernote. Competent

with both Mac and Windows.

Communication Skills- Interviewing, phone calls, greeting, training,

customer service, etc.

Hobbies and Interests

My hobbies and interests include reading, attending book signings, speaking

with and interviewing authors and writing my own novels and short stories.

I enjoy going to see live bands, interviewing and writing Q &A's with

bands, and listening to music. I also enjoy photography, cross stitch,

traveling and blogging.

References

References are available upon request.

Contact this candidate