Customer Service State University

CAROLYN CAMPBELL

*** ********** ****** #***, ***********, OH 44241 * 216-***-****

* ********.***@*****.***

SUMMARY OF QUALIFICATIONS

. Highly motivated professional with team building experience, and

problem-solving skills

. Superior communicator & facilitator with the ability to recognize

different work styles and group dynamics and adjust personal style to

facilitate the accomplishment of common objectives

. Motivator and mentor with experience in gathering input from others to

inform decision-making and guide teams in understanding change efforts

. Flexible leader with an ability to rapidly achieve organizational

integration, identify and assess urgencies and aggressively employ new

ideas, concepts, methods and technologies

EMPLOYMENT HISTORY

PartsSource - Aurora, OH

January 2014 - Present

Returns Coordinator

. Proficiently and efficiently facilitate returns with and without

replacements and parts that need repairing

. Negotiate terms and conditions with vendors

. Logistically track shipments, exchanges, and returns

. Produced multiple templates for returns to meet the specific needs of

our vendors

. Identifies and aggregated process improvements for internal

constituents

. Assemble essential data in a tight deadline

McMaster-Carr - Aurora, OH May

2012 - January 2014

Distribution Specialist

. Handled received shipments and packages; weighed and hand counted

parts and materials

. Consistently exceeded standards of productivity, pulling parts for

over 500 orders per day for shipment

. Sought out and excelled in cross-training across multiple departments

throughout the warehouse

. Skilled in 2-way matching process comparing Purchase Orders within

invoices

. Created strong relationships with multiple vendors to anticipate

vendor specific requirements

. Experience using industry standard UPS and FedEx shipping systems

. Trained in using large scale conveyor systems, warehouse safety, and

hazardous material handling

. Informally mentored and on-boarded new hires

. Helped management identify process improvements and worked on projects

to improve areas of the warehouse such as bin locations in correlation

with height and distance from employee starting points

Yours Truly Inc. - Mayfield Heights, OH

February 2010 - March 2012

Line cook and Server

. Established strong customer relationships that directly resulted in

increased customer visits and revenue

. Proactively suggested and implemented new ideas, resulting in

unsatisfied customers leaving satisfied

. Responsible for money handling with a focus on maintained accuracy

. Drove daily inventory reviews and determined stocking needs

. Demonstrated flexibility to serve across multiple locations to

accommodate emergency staffing needs

Office for Disability Services: The Ohio State University - Columbus, OH

September 2008 - 2009

Student Services Agent

. Served as liaison linking disabled students with services provided by

the university

. Managed multiple projects with tight deadlines, engaging students,

counselors and professors

. Coordinated facilitation of over 1,000 exams to disabled students

. Facilitated responses to e-mail concerns from professors and students

Spectators Grill - Willoughby Hills, OH

2004 - 2010

Line Cook and Server

. Managed the hiring and overseeing of temporary staff during large

scale projects

. Managed team for high volume output and conducted team meetings on

customer service

. Communicated directly with customers on a personal and professional

level

EDUCATION

The Ohio State University, Columbus, OH

2007 - 2009

. Bachelor's Degree in Psychology; graduated with honors from College of

Arts & Science, 3.5 GPA

Lakeland Community College, Kirtland, OH

2005 - 2007

. Associates of Arts Degree

RESEARCH EXPERIENCE & COMMUNITY INVOLVEMENT

OSU College of Social and Behavioral Sciences

2008

. Drove data consolidation for in three research experiments by Dr.

Simon at The Ohio State University

. Produced multiple American Psychological Association format research

papers on various topics

OSU College of Arts and Science Student Council

September 2007 - 2009 Board Member

Drove decision making and efforts that impacted the entire student

body

Coordinated awards for faculty member of The Ohio State University

* Reference available upon request.

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