Customer Service Sales

Victor Youssef

P.O Box ****

Bayonne, NJ *****

Phone: 646-***-****

Fax: 201-***-****

************@*****.***

OBJECTIVE: Seeking a full time position where I can utilize my diverse customer service sales

experience to positively impact company profitability.

HIGHLIGHTS:

Motivated, results oriented, and highly efficient.

Very sharp sales skills.

Proven leader with excellent communication abilities and goal oriented.

Excellent interpersonal skills, initiative, attention to detail, and follow through

skills.

Very good at solving problems, resolving conflicts, and finding solutions.

Dependable, reliable, responsible, and loyal.

Well trained in Microsoft, Excel, Word and Outlook.

Currently pursuing a second bachelor's degree in finance.

Languages spoken fluently (English & Arabic).

EXPERIENCE:

Al Shark Financial center Cairo, Egypt

Sales Supervisor.

05/2009 to 12/2013

Locating new business and scheduling appointments with clients.

Discuss financial options.

Building Trust and business relationship with clients.

Close sales and follow up with sales agents.

Follow business updates and regulations.

Bank of America Newark, NJ

Credit analyst & Marketing Specialist (C.M.O.)& (C.A.).

11/2007 to 05/2009

Graduated in top of the training class.

Taking incoming calls, review accounts and offer the best solution with

reduced payments amount by lowering interest rate options.

Educate card holders about credit reports and avoid bankruptcy.

Listening effectively and offering reduced interest financial products.

Offering Equity loans options for lower monthly payments.

Recognized as a top ten performer for the quarter.

Up selling credit card holders to maximize bank profit and card holders

relationship.

Selling and qualifying credit card holders for mortgage products.

Solving billing issues.

Enrolling customers to checking and saving account with benefits.

Selected as a team leader among peers.

Promoted to senior account manager. And managing new sales associates in

department.

Initiate interview with new associates for the position.

Maintaining top sales and customer service result for 12 months.

Dish Network Pine Brook,NJ

Inside Sales/Customer Service Phone Rep.

11/2005 to 10/2007

Taking incoming calls.

Address customer needs and concerns.

Build rapport with customers by asking open ended questions.

Position and close sales over the phone.

Maximizing revenue and profit in each call.

Top 10 performers among 1800 employees in sales department 14 months in a

row and promoted 4 times in one year.

A.S.K. Auto Parts, Inc. North Bergen, NJ

Phone Sales Representative and Inventory Clerk.

03/1998 to 11/2005

Increasing clientele base by locating car dealers and services shops.

Increasing sales by knowing clients business needs and offering products.

Preparing daily and weekly reports.

EDUCATION: University of Cairo (Cairo, Egypt) 1997

Bachelor Degree in Engineering & Business.

Pursuing a second bachelor's degree in finance and management from

NJCU college.

Looking for a future in the financial field with a well established financial

institution.

Contact this candidate