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Customer Service Administrative Assistant

Norcross, GA
April 28, 2014

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Cynthia Johnson

Stone Mountain, GA *****

Telephone: 770-***-****

PROFESSIONAL SUMMARY: Customer Service/Administrative & Office Services Professional; Take

initiative to complete a task in a timely manner, Multi-task and manage projects, Time Management and problem

solving skills. Excellent organizational and communication skills in regards to Customer Service-telephone etiquette,

listening, analyzing information; Proficient with Microsoft Office Suite (Word Processing, MS Word, MS Excel, MS

PowerPoint, Lotus Notes), Data Entry skills-8,000 ksph, typing skills-70 wpm


Northside High School, 2875 Northside Drive, Atlanta, Georgia

Merritt Business College, Peachtree Park Drive, Atlanta, Georgia

Sanford-Brown College, 1140 Hammond Drive, Atlanta, Georgia-(graduated: 1/2014)

Completed CPR and AED Program – 7/9/2013

Externship-180 hours (Premier Family Practice Clinic)


March, 2007, to May, 2012

DARRELL L. BURROW, PC, 4812 Old National Highway,

College Park, Georgia

Contact: Brien Nelson, Telephone 404-***-****


Duties: Customer Service-answered heavy phone volume, resolved customers complaints (via phone or email);

documentation skills; maintained customer records by updating account information; scheduled client(s) for

Consultation; Explained face to face or on the phone contact the following to the client(s): the difference between

chapters or determining under which chapter of the Bankruptcy Code to file a voluntary petition; what information is

necessary to complete the bankruptcy petition; Advised the client(s) regarding the claiming of exemptions, determined

which debts are priority, secured, or unsecured; Suggested or determined where items belong on the petition, based on

information provided by the client(s); Discussed the impact that a bankruptcy filing may have on an eviction or

foreclosure proceeding; Discussed the impact that a bankruptcy filing may have on the dischargeability of debts,

including outstanding student loans or taxes, or whether a debt will be discharged; Discussed or assisted with a

reaffirmation agreement; Documented/Prepared Petition information onto Best Case/Collier Database; Cross

reference/Research and verified client(s) provided information; Providing advice or guidance to a debtor regarding the

actions that may or may not be taken by a creditor, United States Bankruptcy Trustee, United States Bankruptcy Court,

United States Bankruptcy Judge, or another third party; Research asset appraisals, (ex: home, vehicle); Prepared

Motions to Avoid Liens, Reaffirmation Agreements, Bar Certifications

Obtained and prepared debt and asset information for Petition Filing; skip trace, collections

August, 2005, to February, 2007


3300 N. E. Expressway, Suite A, Atlanta, Georgia

Contact: Reem Boulam, Telephone 404-***-****

Petition Preparer

Duties: Prepared, organized, analyzed, and processed legal documents, and other information; Assisted the client(s)

with determining whether a certain debt should be reaffirmed or redeemed; Prepared Bankruptcy Petition onto Best

Case/Collier Database; Cross reference/Research and verified client(s) provided information

Page 2

Cynthia Johnson

May, 2005 to July, 2005


3500 Piedmont Road, Atlanta, Georgia

Contact: Chandra Thomas, Telephone: 404-***-****

Administrative/General Office

Duties: Answered inbound calls

File, Fax, Sort/Distribute mail


Proofread Presentations, Letter correspondence

January, 2001 to April, 2005


3720 Davinci Court, Norcross, Georgia

Contact: Sharron Hastie, Telephone: 770-***-****

Account Advisor

Duties: Submitted and/or oversee claims, enrollment, billing issues until resolution

Assisted Account Management Staff with Group Administrative Seminars

Processed contact changes in a timely manner

Product verification-notified Contract Installation Unit of any discrepancies

Ensured Clients/Brokers were serviced appropriately

Account Administrative Assistant, September, 1996 – January, 2001

Supported Local Account Management Staff

Prepared new administrative kits

Typed intro/welcome letters to Group Administrative and Broker Seminars

Created and maintained claims and term file logs on Excel Spreadsheet

Maintained adequate seminar supplies

Fulfilled/processed supplies requested by the Clients

Pulled and maintained records and Middle Market term files for off-site storage

Special Course Work:

Cosmos Electronic Claim Research Training

Online Routing Training

Communication Skills (Care24 Program)


Furnish upon request

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