Customer Service Sales

Joanna Harper

*** ******* **, ***** *****, FL ***71

Cell: 407-***-**** : ***************@*****.***

Summary

One who is goal-oriented and consistently seeking opportunities for growth and increasing merchandising

knowledge.

Experienced Retail Merchandiser versed in using product placement, end of aisle product displays and points

of purchase displays to the manufacturer's best advantage.

Organized Retail Merchandiser successful at maximizing profitability by verifying that product supplies are

proportionate to consumer demands.

equipped with extensive experience in retail management and sales. Employs excellent leadership skills

and multi-tasking strengths.

Motivated Shift Manager practiced in customer relations, sales and inventory control. Demonstrated skill in

improving store operations, increasing top line sales and reducing costs.

Reliable Department Manager with 14 years in retail sales. Coaches and encourages staff toward

advancement using an enthusiastic and supportive attitude.

Customer service and sales expert who identifies customer needs and delivers solutions to problems.

Talented Customer Service Associate skilled at balancing customer needs and company demands.

Effectively builds loyalty and long-term relationships with customers while achieving all individual sales

goals. Personable and deadline-drive Customer Service Representative experienced in working in a fast-

paced environment. Solid team player who offers a positive and cooperative attitude.

Accomplishments

Led merchandising teams and successfully exceeded sales

goals . Oversaw nightly revenue count for 2 retail stores.

Interviewed over 150 people and successfully staffed 75 new store employees

Reorganized grocery store merchandise and displays, increasing output by 65%.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-taskiProcessed merchandise returns and exchanges.ng

Cashiered with two cash registers at once in tandem to maximize customer flow.

Experience

Assistant Manager / Customer Service Manager 5/94 2/02

April 2008 to February 2013

7-11 / KashN Karry/Food Lion – Saint Cloud, FL

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Worked as a team member performing cashier duties, product assistance and cleaning.

Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales.

Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.

Guaranteed positive customer experiences and resolved all customer complaints.

Processed and issued money orders for customers.Compiled weekly monetary reports and records for

store managers.

Maintained adequate cash supply in cash drawers in multiple checkout stations.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Accurately logged all daily shipping and receiving orders.Assisted customers in finding out-of-stock

items.Recommended, selected and helped locate merchandise based on customer needs and desires.

Regularly sought opportunities to up sell and add on additional merchandise.

Stocked and rotated inventory regularly.

Performed store opening duties, including counting cash drawers and checking all equipment for proper

functioning.

Organized the store by returning all merchandise to its proper place.

Replenished merchandise shelves with items from the stockroom.

Processed merchandise returns and exchanges.

Education

GED : 1981

Kathleen High School – Lakeland, FL, US

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