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Project Manager Medical Billing

Willoughby, OH
April 28, 2014

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Joseph M. Martin

***** **** **** *****

440-***-**** (Home) Willoughby, Oh 44094


Accomplished IT Executive with a track record for implementing and supporting complex

mission critical Information Systems. An experienced leader working alongside owners and c-

level executives leveraging technology to streamline processes, improve quality, maximize

productivity and create competitive advantages resulting in better profitability


Leadership Senior Level Direct Reporting

Project Management Finance / Administration Systems

Computer System Management Hardware / Software / Networking

Medical Billing / Systems System Analyst


MEDLAB Euclid Ohio 2007 to Present

Largest medical testing reference laboratory servicing the long term care industry

General Manager – Northern Region

Provide oversight, leadership and direction for a team of managers and supervisors that

operate a core medical testing laboratory, responsible for daily operations of all

supporting departments, Human Resources, Purchasing, Facility Management, Logistics,

Medical Billing, Call Center, Account Management, Administration and Phlebotomy.

Improved profitability (EBDITA) 6% while facing reimbursements reductions

Improved phlebotomy productivity by 15%

Reduced overtime to from 10% of total to 3%, labor cost 8% year over year.

Increased volume by 8%, zero clients lost due to service issues 2012 & 2013

Director of Information Systems and Technology

Responsible for reliable operation of all information systems including applications,

servers and networks, project lead and system analyst for all major enterprise wide


Project Manager, implementation of a multistate laboratory information system

consisting of core labs, satellite labs, call centers, billing and web portal,

Received Outstanding Performance award for the CEO and COO.

Implemented enterprise wide billing system, installed interfaces to Medicare,

Medicaid and Web MD, designed client statements and formatted finical reports

Implemented HL7 interface and VPN connectivity to our hospital reference labs,

quest diagnostics, health exchanges and external clients

Manager of Information Systems

Responsible for computer operations, application development, networks and vendor

relations at four testing locations

Project Manager; enterprise wide, Cisco call manager solution, implemented call

center solution, complete with video display of real time call metrics and daily

agent productivity / accountability reports.

Project Manager, laboratory consolidation and relocation, merged two testing

facilities into one new facility. Responsibilities included budget, logistics,

networking, security, service contracts, internet access, phone system, wiring,

power requirements, instrument interfaces, printers and office equipment

Clinical Health Labs Euclid Ohio 1999 to 2007

Manager of Information Systems

Responsibilities included the support and management of computer operations for CAP

accredited laboratory with four remote testing locations. Programing and software

support for a number of custom mission critical applications

Redesigned network and remote connectivity, installed VPNs and thin clients,

enhanced security and reduced costs by 75%, while improving performance

Implemented SQL server for clinical and management reporting. Created suite

of reports using .Net and Crystal Reports for finance, medical billing, operations

and clients

Selected and implemented medical billing system, created interface scripts,

imported clients and patient records, wrote specs for custom enhancements,

verified process for electronic submissions of claims, remittances and payments

Medicaid, created reports for finance, management and billing operations

Reider’s Inc Solon Ohio 1992 to 1998

Director of information systems

Project orientated manager with focus on solving current business problems with

technology, labor and sound business judgment.

Responsible for retail, warehousing and finical systems; 135M sales

Implemented accounting system including accounts payable and general ledger


B.S.C.I.S Computer Science; Cleveland State University with honors

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