Sales Customer Service
Resume:
Megan Osmer
Arlington, Virginia 22204
Objective: To obtain a challenging position that will further develop my professional
career.
EDUCATION
Virginia Commonwealth University 2007-2011
Bachelors of Science
PROFESSIONAL EXPERIENCE
The LASIK Vision Institute June 2013-Current
Sales Director
Tysonʼs Corner, VA
Rockville, MD
Responsible for directing and driving sales for both offices in Tysonʼs Corner, VA
and Rockville, MD. Driving business through business-to-business connections,
marketing events, cross-promotion, and other forms of external marketing.
Responsible for effectively handling customer service concerns and needs.
Responsible for patient care and maintaining a positive working atmosphere for
all employees. Responsible for both Tysonʼs Corner and Rockville's
administrative duties including payroll for doctors, surgeons, and technicians;
training and education; HR responsibilities including requisition and maintenance
of staff, disciplinary responsibilities; sales motivation and training; budget control;
ordering and inventory; Profit and Loss reporting; Yield and conversion reporting;
daily and weekly sales reports. Responsible for meeting and exceeding monthly
sales goals. Effective in hiring and training a new staff in the Rockville, MD office
while exceeding monthly sales goals by 30%-40%. Effective in exceeding sales
goals in Tysonʼs corner by an average of 8%. Rockville and Tysonʼs have
exceeded goals over PY by an average of 19% YTD.
American Laser Skincare February 2012-June 2013
Sales Director
Sterling, VA
Sales specialist for ALSC clinic in Sterling, Virginia (DC Metro). Successful in
driving existing consumer sales and new consumer sales through promotion of
products, service lines, and equipment. Consecutive sales increases by more
than 30% each month. 64% increase in YTD sales. Increased closing
percentages by more than 50% over prior year. Effective budget and inventory
control strategies. Marketing and networking advances proving successful
through in-house and out bounding events. Responsible for establishing business
relationships and creating cross-promotional events. Networking through local
and regional organizations and events. Operational and administrative duties
including ordering/receiving, appointment creating, schedule balancing, sales
reports to area directors, labor control and budgets, customer service related
situations, accounting and financial duties. HR related duties such as payroll,
employee scheduling, recruiting, enforcing disciplinary actions, and education
and training.
Red Door Spas May 2011-Februrary 2012
Cosmetic Sales Manager
Richmond, VA
Driving sales through education, motivation, and goal setting for all staff.
Responsible for personal sales goals as well as over spa sales. Weekly, monthly,
and annual sales reporting to the national director of sales for Red Door.
Successful in consistently exceeding personal sales goals by more than 15%
each month and exceeding spa sales goals by more than 26% in September,
November, December, and January. Successful in exceeded prior year sales by
3% and exceeding the annual sales goal by 6%. Marketing and event
coordinating proving successful with the creation of weekly spa events. Cross
promotional and networking efforts lead to Red Doors involvement with a $1.5
million dollar renovation launch event with Ann Taylor Loft in Richmond.
Administrative and operational duties included scheduling appointments for
guests, phone etiquette, balancing technician schedules, MOD duties, accounting
and financial responsibilities, customer service related issues, problem solving,
educating staff on promotions, products, and services, and training staff on sales
techniques.
References Available Upon Request
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