Customer Service Manager

Cenen Herrera Jr.

** ****** **. ****#*** Fremont, CA 94536

Cellphone: 925-***-****. Home Phone: 510-***-**** E Mail: ************@*****.***

Objective

My objective is to continue being a valued and productive member of society by maximizing my skills, talents, experience

and putting them to good use. I will bring my great working attitude, history and loyalty to a company willing to give me the

opportunity to serve them. I am a hard and smart worker that was almost never late to work, never absent and have

consistently performed all assigned tasks, goals and has exceeded my employer’s expectations of me by going above and

beyond. I enjoy working and have fun doing it, I never had a problem working with different personalities in the workplace or

working alone. I just recently relocated to California to be closer to my family.

Skills

Typing and Data Entry – My highest test score is 74WPM and over 13,000KPH.

MS Office – Word, Excel, Outlook, Access, Visio, Lotus 123, and WordPerfect. – Advanced Knowledge from work

experience and love of computers.

WMS Inventory System, Warehouse work – cycle counts, inventory management, stacking boxes, scanning to ship

and receive products, general labor etc.

Customer Service – Over 10 years of experience through family business, retail sales work and warehouse work.

Experience

Brown West Logistics June 2013 Present

Brown West Logistics (Inventory Control Specialist)

Manages warehouse inventory using the Accuplus software.

Cycle counts, handles store returns, inventory issues, quality control, manages physical inventory, customer service,

etc.

Brown West Logistics – (CSR) 1 week assignment.

Millard Refrigerated Services Jan 2010 – Feb 2013

Customer Service Rep

n

Worked as an Office Supervisor and Lead Clerk in the second shift shipping and receiving department.

n

Handled customer complaints and requests from transportation carriers and coordinated with Dan Sparks, the Shipping

n

Manager at C.H. Robinson.

Worked with the Directors of Transportation Leah Culver of IPC Subway and Cindi Daufeldt of West Liberty Foods in

n

revising orders with overweight and product shortages.

Worked and trained warehouse associates in using Millard’s WMS software. Entering product specs, managing

n

inventory, code dates and driver logs.

Used MS Outlook to handle corporate e mails and customer concerns, MS Word to type company notes and new policies

n

and MS Excel to record warehouse data.

Page 2

Worked in the warehouse freezer to stack finished products on pallets and dispose expired products.

n

Worked with Inventory Control in the warehouse in doing cycle counts and looking for missing products.

n

Managed all t chek and cash payments, pallet inventory and order picking through our WMS software.

n

General Office Clerk/Warehouse Associate – Through Temp Associates – Staffing Agency

n

Worked as a traffic clerk in the office warehouse shipping and receiving department and signing drivers in and out of the

n

facility.

Sets up orders for customers and handled phone calls and e mails through MS Outlook

n

Manually counts and checks all the orders for errors and files all the paperwork at the end of the month.

n

Coordinated with loaders to check trailer product counts for errors and weight issues.

n

Worked in the warehouse doing general labor, cleaning, stacking pallets and manual unloading of trucks.

n

n

Wal Mart Jul 2006 – Nov 2009 (Full time)

May 2013 – July 2013 (Part time)

Customer Service Manager

n

Worked as a retail store supervisor, managing 10 15 cashiers.

n

Managed the scheduling of cashiers, work goals for the day, coaching and helped interview applicants.

n

Handled huge sums of money in doing end of day register cash logs and handling change and cashiering.

n

Handled all escalated customer complaints and any other customer issues with the store.

n

Store Sales Associate

n

Customer service and cashiering.

n

Product presentation, inventory and price management and warehouse cleanup.

n

Helped in implementing the new bin location inventory system in the warehouse.

n

Helped in unloading trucks, stacking products on pallets, use of pallet jack and stocking products on shelves.

n

Education

De La Salle University 2006

BS Interdisciplinary Business Studies/BA Developmental Studies

De La Salle Zobel 2004

High School

Contact this candidate