Customer Service Sales

J A S O N M C K AY

** ******* ***** **. *****: 803-***-****

Clemson, SC 29105 Email: *.******@*****.***

P R O D U C T I O N S U P E RV I S O R

Results-oriented leader with formal training and experience meeting production targets and driving excellence in manufacturing

operations. Meticulous problem solver with a background of implementing lean manufacturing principles to drive continuous

improvement in quality, productivity, and cost. Analytical strategist well-versed in interpreting complex technical information to

ensure products meet all specifications and requirements.

AREAS OF EXPERTISE

Troubleshooting Industrial Supervision Customer Service

Inventory Control Welding Technology Staff Development

Process Improvement Workflow Optimization Compliance

Quality Assurance Management Technology Manufacturing

PROFESSIONAL EXPERIENCE

BORG WARNER, SENECA, SC 2011 – PRESENT

MACHINIST II

Leverage formal training in Lean Manufacturing and ISO 9001 quality management to pioneer pilot program

implementing and maintaining a lean one-piece pull manufacturing environment

Streamline production process using project management expertise to prioritize and execute all phases of

manufacturing, including complex mathematical calculations, interpreting blueprints and specifications, and examining

completed units to ensure quality

Utilize strong knowledge of metrology equipment, precision instruments, and preventative maintenance to ensure

machinery is in optimal working order

Ensure compliance to all accepted machine practices, safety regulations, and policy requirements

PRICES MTAL SHOP INDUSTRIAL SUPPLY, MONETTA, SC 2008 – 2012

FLOOR SALES MANAGER

Achieved benchmarks for sales and customer service through immersive leadership of daily sales operations, including

staff development and evaluation, budget management and reporting, and inventory management

Engaged communication skills to ensure high-level customer service, diffuse escalated client issues, and positively

influence purchasing decisions through persuasively explaining the benefits of various products

Accurately updated and maintained all pertinent sales and performance records

Continually sourced methods for reducing expenses and made recommendations to senior management

E DUCATION & TRAINING

Associate of Applied Science, Industrial Supervision, Tri-County Technical College, Pendleton, SC, In Progress

Associate of Applied Science, Welding Technology, Tri-County Technical College, Pendleton, SC

Lean Manufacturing Training, Borg Warner

AWARDS & D ISTINCTIONS

Outstanding Student for Industrial Supervision Nominee

Brian Ferguson Memorial Welding Award

Phi Theta Kappa Honor Society

President List All Semesters

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