Customer Service Manager
Resume:
Tammy Garrison
Fort Worth, TX 76135
***************@*****.***
Objective: To work with an organization that offers growth based on dedication and proven ability. Seeking to
succeed in challenging environments, cultivating new relationships.
Skills Summary: Assistant Manager experienced in the multifamily housing industry. Extensive computer
knowledge and experience in Office Standard Microsoft Word and Excel.
Work Experience:
Claremont Apartments, Wichita, KS March 2007- January 2014
Assistant Property Manager
" Provide excellent customer service
" Posted and depositing rent collections; verified all income and assets of applications
" Resolve disputes including evictions, payment demands and deposit demands
" Participate in both unit and site inspections
" Planning monthly community events for residents, increasing resident retention
" Coordinate with vendors and maintenance staff the necessary repairs needed for the property
" Coding and processing vendor invoices for payment
" Handled NSF’s and bad debt collections
" Knowledgeable on current applicable state, local and federal regulations and laws pertaining to
residential rent properties
" Maintained good tenant/owner relations by utilizing professional communication at all times
" Completed necessary continuing education courses required by management company
Leasing Consultant December 2001-March 2007
" Greeted visitors and responded to telephone and in-person request for information
" Organized files, faxed reports and scanned documents.
" Marketing and leasing apartments
Farmers Insurance, Andover, KS May 1998- April 2001
Office Manager
" General office work, filing, faxing and answering phones
" Provided customer service to clients
" Filed insurance claims and processed payments
" Provided auto insurance quotes and company procedures to prospective clients
Education:
Andover High School Andover, KS 1993-1996
High School Diploma
Additional Education: Coursework in Administration Office and Technology. Coursework in Human Resource
Management and Business Administration
References available upon request- I would like to make at least $13.00 an hour
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