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Management Project

April 30, 2014

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** ******* *** - ****** ****, Alberta T4S 0E8 - 403-***-****


Career Development To continue my career path within the information technology

Path industry, mutually developing my personal and professional

skills and education while continuing to provide world class

service to a progressive organization.


Certifications MCSE 2000 MCP Windows 2000

MCSA 2000 CompTIA A+



Perform server migration from SBS 2000 server to server 2003 Standard

Upgraded to Symantec antivirus and transferred all user files as well as


Deploy Sophos firewall and Antivirus/malware solution

Created a centralized management solution for 300 field laptops

Removed malware remotely reducing in-shop repair team and enabled real-time


implemented an open source software to remotely install software and


Upgrade outdated phone System to new NEC FV80 100 Series

headed price negotiations with suppliers and coordinated implementation

time in conjunction with vendors

Vastly improved quality of phone calls and mitigation of dropped or missed


Installed and configured corporate Barracuda spam filter(Capable of

filtering 2.5M+ pieces of spam per year)

Successfully negotiated the lowest possible price for the company

Secured lifecycle provisioning for replacement system if replacements or

upgrades are needed

Upgrade current switch to Procurve switch

Organized patch panel cabling by purchasing a network cabinet providing

both patch panel and switch security

Installed 24 port HP switches and added a front end to balance traffic

between buildings and outline priority traffic levels

Wireless ticketing system conversion

Successfully brought system from a hosted solution to in-house with zero


Reduced the 90 day billing cycle to a mere 5 day cycle and improved all

wireless ticketing procedures

COMMUNITY SAVINGS(Now Servus Credit Union)

Centralized Imaging solution

Identified a more efficient process of imaging workstations

Standardized and centralized images of key system builds for faster

response and recovery

Improved and centralized imaging has saved Community Savings significant

cost and resources

Systems upgrade project: NT to XP migration

Key preparation of system drives prior to branch deployment

Developed and fine tuned scripts to transfer data between systems saving

cost in time and accuracy by automating the task

Managed transportation and accommodation logistics relieving this task from

other technical staff

Provided quick and effective troubleshooting of technical issues as they


Dedicated and hands on efforts minimized user and member frustration and

downtime during the migration process

Windows XP SP2 Project: Application testing and system qualification

Identified and listed our multitude of applications and drivers running in

the environment

Tested each application and was responsible for qualifying within XP SP2

Prepared for and delivered fast and effective support for any user issues

post deployment

Thorough application and hardware qualification helped ensure this process

completed without member or user downtime

Hardware Upgrade "Evergreening" project

Developed and installed Windows XP images on newly procured hardware

Coordinated scheduling and deployment of desktops to regional branches

Managed transportation and accommodation logistics relieving this task from

other technical staff

Comprehensive planning and effective deployment helped save potential costs

for additional trips

Video Conferencing setup and professional appearance

Managed the video conference units allowing executives to more effectively


Worked to develop a professional looking setup in the 6th floor Board Room,

hiding most of the components when not in use

Worked to develop a professional and functional multimedia setup in the

basement Board Room

Management of mobile services

After assuming responsibility of mobile services, the average time for a

phone swap went from a day to often as little as a half hour; minimizing

the impact on our management and executive team

In managing phone plans, Community Savings realized immediate cost benefits

by matching and updating plans best suited to the mobile usage trends of

each user


Desktop hardware and software

Strong working knowledge of desktop hardware

Microsoft Office, Microsoft Desktop OS including XP, 7, 8


Great Plains

Symantec Netbackup 6.5 and Higher as well as Anti-virus

Hardware & Software procurement as well as Printers & peripheral devices

Imaging software: server and client

Logon scripting

Networking infrastructure (routers, switches and cabling): HP Procurve,

3com, Sonicwall, Barracuda, ISCSI Switches


VMWare Virtual Infrastructure: VMWare 4 & 5, ESX 3.0 and up

Information Systems Security: Symantic


Programming Languages: PHP, Powershell, Batch, VB Script, WSshell, Bash


Windows 2000, 2003, 2012 server

Apple OSX

Linux Server 2003, 2008, & 2012, Unix

SQL Server/Exchange

Active Directory, Policy and User Management


ISA Server 2004

Citrix Server, XenApp

Experience with Proxies

Symantec BackupExec and Tape Library systems, HP Storageworks

Core Competencies & Areas of Proven Performance

Project Management

Documentation/Manual Development

Vendor contract and support management

People Management & Leadership

Staff Development & Mentoring


December 2006 - Present

IT Manager


Red Deer, Alberta

Progressed from Network Administration role to managing department

(accountable for HR functions such as hiring, performance management and

supervision as well as Administrator

Primary maintenance and support for the network and server infrastructure

(operating systems and application software), the overall design of the

network and all networking components

Performance management and capacity planning of the IT infrastructure

including measuring application response times and use of other online

performance monitoring

Maintaining up to date systems documentation and procedures

Developing, testing and updating processes and procedures

Reconfigure drive space by creating folders, allowing for efficient

emailing to specific groups of people and developed strong security

measures to ensure each group has access to only their folder

Managing, implementing and maintaining all system backup processes and logs

Provide management with sound technical advice with regard to maintenance

and forward planning of infrastructure

Consolidated cell phone bills into only 6 account numbers, drastically

reducing the amount of incoming correspondence and paperwork

March 2002 - December 2006

Systems Analyst


Red Deer, Alberta

Receive and respond to incoming calls, pages, and/or e-mails regarding PC

and /or hardware problems.

Develop and implement project plans as required for infrastructure upgrades

and modifications.

Written and verbal communication with staff as required on notifications,

updates and knowledge transfer.

Develop and maintain inventory on all monitors, keyboards, hard drives,

modems, printers, scanner and other peripheral equipment.

Install, configure, test, maintain, monitor and troubleshoot end user

workstation hardware, networked peripheral devices and networking hardware


As required, install, configure, test, maintain, monitor, and troubleshoot

associated end user workstation software and networking software products.

Responsible for managing all corporate mobile telecommunications.

Perform on-site analysis, diagnosis, and resolution of complex PC problems

for a variety of end users, and recommend and implement corrective hardware

solutions, including off-site repair as needed.

References available on request

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