Customer Service Administrative Assistant

Bianca Hawkins

Senior Customer Service Associate

Calumet City, IL

***************@*****.*** - 708-***-****

Self motivated with great customer service and team building skills. Looking to utilize my acquired abilities

where I can assist with growing the company's assets.

WORK EXPERIENCE

Senior Customer Service Associate

Salem Group - Chicago, IL - June 2013 to July 2013

Build relationships with customers to identify their potential needs and make referrals to appropriate business

lines.

• Greet and engage all customers to ensure their needs are met in a professional and timely manner.

• Work to resolve customer concerns by actively listening and seeking a resolution.

• Assist in supervising all functions of the teller operations, including but not limiting to approving and overriding

teller transactions, contacting customers, distributing night drop bags, verify currency, preparing daily cash

recap and other reports, process coin charges and be on-call for emergency alarm situations. Assist in the

completion of teller performance reviews and on-going coaching sessions.

• Assist in preparing and managing the teller schedule ensuring that branch needs are met.

• Communicate goals and expectations to tellers while motivating them to be successful in all job functions.

Administrative Assistant

Urban Partnership Bank - Chicago, IL - May 2012 to October 2012

Chicago, IL 05/12 to 10/26/12

Administrative

• Provided maintenance, Open/Close accounts such as DDA/SAV, SDB, advise customer on money

management and specific products and services

• Order supplies, made sure bank products were stocked, and accepted package.

• Schedule appointments/interviews and made sure guest were directed to the right location.

• Give exceptional customer service, manage and expedite customer wait time.

• Assist several departments such as lending, electronic services, deposit operations, mail etc

• Also assisted with the preparation of presentations, employee timesheets, and provided bank traffic volume

numbers.

Teller

Bank of America - Chicago, IL - April 2008 to October 2011

Helped in preparation of shipping cash in/out of banking center.

• Maintained high standards of excellence. Trained new Hires.

• Consistently met or exceeded sale and quarterly goals.

• Focus on customer delight providing great customer service.

• Assist customers with mortgages and credit solutions.

• Implement the Guest standards of the company and providing great service. Establish and deepen

relationships.

• Process wires, open/close accts resolve customer issues.

• Sale bank products make sure customers have products that fit their needs.

EDUCATION

Chicago State University

Associates

Olive Harvey College

June 2012

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