Human Resources Customer Service

Frank Butcher Jr.

P.O. Box ****, Bloomington, IL 61701

*******@*****.***/ 309-***-****

Summary: Human Resource Professional Looking for a Human Resource

Business Employment Coordinator Role:

Talented, self-directing human resource business professional;

Recognized as a valued team player and quick learner with ability to

balance performance and customer satisfaction with elite personable skills

and creativity in building adept business relations;

Ambitious, flexible, and hardworking to reach business goals.

PROFESSIONAL SKILLS

Customer Service - Client Relations

Computer Proficient - All Microsoft Products

Problem Solving - Business Planning

Training and Development -Team Development

Organizational Skills - Change management, workforce analysis,

organizational design management, performance management, employee

relations and employee engagement

Time Management

Excellent Oral and Written Communication Skills

Goal Oriented

Internal and external Relationships

Event Planning

Computer literate: Microsoft Office - Power Point, Word, Excel, Access

Database Management. Visio Process Mapping, Lotus Notes, Outlook,

PeopleSoft tools, Primavera, Lotus Notes and SharePoint.

Human Resources candidate tracking tools such as IGBS, Recruit Proc, CRMT

Database, GOM,

CMMS - Computer Management Systems

PROFESSIONAL BACKGROUND

Interim Employment Coordinator - City of Bloomington, GOVTemps - IL

(02/03/2014 -Present)

Lead, coordinate and manage the City of Bloomingtons recruitment, selection

and on-boarding processes.

Assist departments with filling openings for existing positions which

includes writing job descriptions for new positions, recruiting candidates,

screening applications, conducting applicant interviews, overseeing

applicant testing and coordinating the on-boarding process for new hires.

Main contact point for the employment process and upholding the City's

focus on EEO.

Coordinate filling both external personnel action requests for new

positions, job transfers/promotions.

Provide customer service for internal and external persons.

Responsible for establishing a social media presence for the City's

recruitment efforts and for fully implementing and using the City's job

application/applicant tracking software.

Work closely with other HR team members to complete the on boarding

activities for new hires including making job offers, obtaining required

employment documentation.

Training to use MUNIS software.

Assist with coordinating required training such as Sexual Harassment

Training, New Employee Orientation.

Develop keen business relationships with local temporary services and

other mediums of sourcing.

Developing and improving long and short term recruitment strategies to

ensure that a diverse group of qualified candidates apply for City job

openings.

Any other duties as needed.

Key Accomplishments:

Vendor Sourcing Analyst, State Farm Contractor - Volt Workforce Solutions,

Peoria IL (2012 - 2013)

Established and maintained working relationships with Business Partners,

Component, Function and Area Managers.

Participated and facilitated change management, workforce analysis,

organizational design and effectiveness, talent management, performance

management, employee relations and employee engagement.

Conducted regular meetings and provided education on policies and

procedures a with area business partners.

Created, routed work orders contracts, change orders and SICs for

purchasing software, hardware or consulting services in excess of 4 million

dollars.

Consistently imputed and maintained accurate data in External Tracking

System.

Worked closely with Central Processing team to complete full cycle

recruitment of candidates.

Daily use of Outlook, Lotus Notes, PAR database, System Org and External

Tracking Sourcing Systems.

Developed, maintained and maximized working relations with Core Vendors and

Other Service Providers for increased vendor value and performance while

monitoring vendor footprint.

Served as Liaison to State Farm and External Vendors to address and correct

negative performance issues and implemented corrective actions.

Key Accomplishments:

Successfully oversaw two high profile business areas of State Farm keeping

business operations on task for CDE release dates, reducing high cost bands

and keeping enterprise financial goals in line.

Gained the respect and confidence of Business Areas Managers by proactively

providing quick responses regarding trends and co-creating new business

plans for area positioning and use of vendor resources.

Film Helper/Laborer - Dogwood Film Productions, Carrboro, NC (Part Time

2010 - 2012)

Assisted film director in full production of Films.

Maintained vendor relations to ready production.

Maintained records and invoices for production costs.

Facilitated and secured materials, locations for new film productions. Any

duty as assigned from the director.

Human Resources - Personnel Specialist, IBM Contractor - Manpower, Raleigh,

NC (10/2010 - 07/2011)

Performed complex, confidential administrative Human Resource tasks to

support IBM recruitment.

Served as a business liaison between the candidate and business unit in

preparing, submitting offers, accepts and company orientation enrollment

arrangements for candidates along specific time lines.

Responsibilities include change management, workforce analysis,

organizational design and effectiveness, talent management.

Active use of Microsoft Office and Lotus Notes along with candidate

tracking tools such as IGBS, Recruit Proc, CRMT Database, GOM. Monitored

and coordinated candidate's offers and follow up on tracking software until

placing.

Key Accomplishments:

Developed and standardized IBM recruitment processes and procedures,

resulting in quicker time lines and decreased negative experiences for new

employees.

Human Resources - Personnel Specialist - Secretary of State of Illinois,

Springfield, IL (05/2009 - 08/2010)

Received and reviewed Department of Personnel Action Requests for accuracy

and completeness to ensure compliance with the Rules, Code, Policy Manual

and Union Contract Language.

Prepared job posting/hiring packages, reviewed and analyzed departmental

position descriptions for proper classification.

Provided guidance to department leadership for required clarifications or

necessary documentation, participated in detailed audit of position duties

and responsibilities for classifications.

Key Accomplishments:

Completed 5 special projects and researched job class studies to determine

revisions, establishments or deletion of job class specifications for job

descriptions and pay scales.

Performed initial research necessitated by concerns with contract language,

Merit Employment Code, Rules of the Department of Personnel or the Policy

Manual.

Human Resources Training and Recruitment Coordinator, DICKEY- john

Corporation, Auburn, IL (3/2008 - 04/2009)

Served as Human Resource Liaison.

Developed and facilitated employee training on company culture and

directives ranging from production, safety and interpersonal skills.

Coordinated and initiated hiring of new production employees, completed

background, reference checks.

Conducted new employee orientation and training.

Primary training instructor of new employees both classroom and in

simulated work cells for electronic assembly and soldering techniques.

Both SAP and ESD certifications.

Key Accomplishments:

Developed new access controlled database to monitor all new employees and

potential candidates for the electronics manufacturing facility of 280

employees.

Developed a 5S Lean Manufacturing program for DICKEY-john manufacturing

production facility which produced a savings of 1.7 million dollars in

inventory waste counts.

Member of Safety Committee/developed and implemented weekly safety talk

programs which cut down or employee's safety incidents by 88%.

Business Office Representative - CARLE CLINIC, Normal, IL (Temp Assignment

04/2007 - 03/2008)

Performed receptionist duties, greeted visitors and responded to inquiries

concerning patients and medical services.

Processed patient registration and independent insurance payments using the

Hospital e-Procurement accounting system and physician billing system.

Utilized patient imaging and CPT coding software.

Filing and file maintenance, meeting set-up and preparation, maintaining

the photocopy and fax machines, and office and other supplies. Complete

additional duties as assigned.

Key Accomplishments:

Selected to cross train from Convenient Care front desk business office to

develop pilot "Central Check - in" initiative to maximize customer care and

experience.

Account Representative, Event Coordinator, Administrative Support - BURRIS

ENTERTAINMENT AND EVENTS, Jacksonville, FL (02/2002 - 04/2008)

Administrative and customer service for Fortune 500 clients.

Business account manager for Pepsi and Coke, as well as The City of

Jacksonville and Radisson Hotel.

Completed company banking transactions both A/P&A/R.

Scheduled and maintained business calendar of appointments, events,

meetings and travel itineraries for owner, staff of 6 sales people and

performing artists. Oversaw and completed special projects assigned by

owner.

Key Accomplishments:

Successfully managed $135,000 project construction of 24,000-square foot

entertainment facility for NFL Super Bowl for the Radisson Hotel, along

with the execution of a three-month radio and print marketing campaign, the

planning and installation of sound, lighting systems, and entertainment

venues for the week;

Professionally nurtured and maintained excellent working relationships with

the account executives of Fortune 500 clients.

Injection Molding Production Supervisor - VISTEON (FORD MOTOR COMPANY),

Plymouth, MI (10/1999 - 10/2002)

Oversaw payroll, labor distribution, training, and development of 30 hourly

Union employees, and monitored production of 44 multi-million dollar

plastic injection molding machines for FORD MOTOR CO.

Key Accomplishments:

Developed and implemented plant-wide safety program talk outlines, which

cut down on downtime and profit 30% loss due to worker-related injuries.

Worked in conjunction with other departments, such as Material Handling and

Maintenance, in a Lean Manufacturing environment in order to keep timing of

inventory, preventative maintenance, and production schedules parallel.

Managed downtime and waste percents below targets by identifying weaknesses

in the production process.

Proactively conducted weekly communication meetings with Union

representatives and workforce team to address needs and concerns, which

resulted in team player atmosphere, increased production, and less quality

assurance issues on shift.

Human Resources Team Member - VALASSIS COMMUNCIATIONS, INC., Livonia, MI

(9/1997 - 10/1999)

Served as a Local and National Recruiter, Account Manager, and Researcher.

Conducted interviews to evaluate work experience and potential advancement

of candidate. Managed company contact database and monitored e-mail

correspondence for Corporate Human Resource Department. Developed work flow

process mapping for department structure and business development.

Key Accomplishments:

Delivered presentations, conducted workshops and training sessions to

audiences of 10-200 people on topics of communications, public relations,

company information, goals, and values.

Developed High School / Voc -Tech Co-op Work Program, which included over

25 high schools and Vocational programs that would tap into Detroit Inner

City Community youth talent pools.

Headed initiative in developing business relationships with Historically

Black Colleges and other culturally diverse colleges for larger minority

talent pool, which increased diversity initiatives more than 25% hiring

rate in just first year of project focus.

Developed and instituted safety program for Manufacturing Division for

Safety Awareness which cut workers compensation injuries slightly less than

previous year, motivating larger profit share amounts for each employee.

EDUCATION AND IN-SERVICE TRAINING

PRESENT - B.S.B.A. Human Resources Management - Illinois State

UniversityColumbia Southern University 21982 University Lane Orange

Beach, AL 36561

Bachelor of Arts - Communications and Public Relations Watchtower Society

School of Business, Brooklyn, NY

Business Management Studies Eastern Michigan University, Ypsilanti, MI

Business Studies Florida Community College, Jacksonville, FL

Visteon Sponsored Training: Computer Maintenance Management Systems, Train

the Trainer

Valassis Communications Sponsored Training: Interpersonal Communication,

Leadership Development, and Diversity Training

COMMUNITY AFFILIATIONS AND VOLUNTEER WORK

Coach and mentor - Boys and Girls Club

Volunteer - March of Dimes, 3-year Host of Annual Walkathon, Jacksonville,

FL

Volunteer - American Cancer Society, Jacksonville, FL

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