Customer Service Engineering

Education

Bachelor's of Science in Mathematics

Grand Valley State University, Grand Rapids, MI

. Minor: Engineering

Related Coursework

Computer Aided Design Mechanics and Machines Engineering Measurement

and Manufacturing and Data Analysis

Introduction to Digital Materials Science and Principles of Physics

Systems Engineering

Statistical Modeling for Operations Research Mathematics for the

Engineers Physical Sciences

Probability and Discrete Mathematics Communicating in

Statistics Mathematics

Skills

. Software: Visual Basics, Visual Studio, MS Office, Adobe Photoshop, and

C-Programming

. CNC machining, technical illustration, skilled in statistics and linear

programming

. Conversational in Spanish, German, and Italian

Work History

Kleiner Cafeteria

2008-Present

. Trained new employees each semester on different stations

. Ensured that customers had a wonderful dining experience, dealt with

customer complaints, and prevented problems before they could occur

. Balanced interacting with customers and making sure everything behind

the scenes was running smoothly

Jimmy John's

Summer 2012

. Operated the cash registers, while making sure the customers received

their orders in a timely manner

. Resolved customer complaints when they were presented

. Provided customer service at the highest possible level

Inacomp Computer Services, South Lyon, MI

Summers 2008-2011

. Installed and maintained computers for the Plymouth Canton, and

Northville school districts

. Imaged laptops, repaired and maintained desktop computers for the South

Lyon school district

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