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Administrative Assistant Customer Service

United States
April 29, 2014

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Shaura Miller

Anaheim, CA *****



Santa Ana College, Santa Ana, CA

Basic Certificate in Pharmacy Technology (ASHP Accredited Program)

CA BOP License #109232 Exp. 12-31-14

PTCB Certification #5901-0701-0122-514 Exp. 3-31-16

Pepperdine University, Malibu, CA

B.A. Telecommunications

Chapman University, Orange, CA

M.F.A. Film/TV Production


Word, Excel, Outlook, PowerPoint, Lotus Notes, QSNR, Internet savvy, other customized systems and data bases


Inpatient Externship, College Hospital, Costa Mesa, CA 1/11- 2/11

• Restocking medications, including controlled substances

• Performing Medi-Dose and unit dose packaging

• Manual packaging of solid & liquid medications

• Dropping off/picking up Controlled Drug Audit Sheets from wards

• Auditing CDAS sheets for accuracy and dosage counts

• Generating temperature logs & when necessary, monographs for outpatient use

• Distributing routine and PRN medications to all unit dose cassettes

• Replenishing meds in the Night Locker

• Billing PRN meds & maintaining patient profiles using Ascend IP

• Producing medication labels

• Performing cassette fills for all medication carts; replenished floor stock

• Checking for & removing expired meds from stock

• Recording drugs and supplies needed in the want book

• Picking up new medication orders from all wards

• Checking in/out patients’ meds to store

Outpatient Externship, Watson Drug, Orange, CA 8/10 – 10/10

• Unpacking new orders, typing labels for prescriptions

• Filling prescriptions, both new and refills

• Using Digital Rx to bill patients, retrieve and store patient data, generate prescription labels

• Maintaining medication inventory

• Ordering drugs from McKesson

• Identifying unknown pills using the internet

• Maintaining records, including those for scheduled meds

• Calling and assisting customers

• Checking for items named in drug recalls and drug defect reporting


Rainmaker/Decton Staffing, Irvine, CA 6/10 – Present

Various positions including Customer Service, Administrative Assistant, Registration, Events and Reception

Duties included:

• Operating the switchboard, distributing payrolls checks and other mail as needed

• Entering check and deposit information into Excel check log for Accounts Receivable; took payments and

entered them into PayPal software

• Creating documents using MS Word; managing calendars in Outlook

• Registering attendees for trade shows, distributing materials and guiding patrons to correct venues

• Scheduling overnight shipments, return merchandise authorizations, etc.

• Handling overflow work for accounting dept.; filing, data entry, sorting invoices, preparing monthly statements

for mail

• Assisting the marketing dept. with mailing samples, promotional items and other sales materials

• Ordering supplies

• Providing extensive support to the HR dept.

Rem-X Staffing, Irvine, CA 8/06 – 10/08

Administrative Assistant;

Duties included:

• Operated PBX/Paging system

• Managed calendars in Outlook, created IS request tickets for maintenance requests

• Updated job request data; formatted and revised resumes

• Scanned documents; created manuals, spreadsheets and forms

• Ordered supplies and corresponded with various vendors including Pitney Bowes, Office Depot and Konica-



Macy’s, Costa Mesa, CA 7/11 – Present

Fine Jewelry Sales

• Stocking and securing merchandise in the fine jewelry department

• Sizing watches and checked in jewelry repairs

• Performing daily inventory and bookkeeping

• Taking cash and sales media to the accounting dept. at closing

• Creating/maintaining jewelry displays; educated customers about merchandise and gems

• Opening/Closing registers; setting the alarm for the fine jewelry dept.

Lingerie Specialist

• Assisting clients by measuring them to make sure they are wearing the correct size

• Sharing product knowledge regarding merchandise in order to help clients choose the correct shapewear,

sleepwear and undergarments

• Taking cash and sales media to the accounting department at closing

• Opening/closing registers

• Stocking merchandise; maintaining the department

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