Manager Project
Resume:
John Keddy
**** ********* ****** ***** # ***
Columbus, GA 31909
********@***.********.***
SUMMARY Delivery focused business technologist.
Aflac
Vice President -Information Technology
Multiple roles that at various periods included the following
leadership roles :
. Product Development for Worksite Individual Businesses.
. Investment Systems including $ 30 M program implementation.
. Business Process Management supporting over 1000 FTE in service
organization.
. Enrollment Systems including technology support and case building .
. Core administrative systems including compensation systems, billing
and claims.
. Advanced technology organization including all mobile and technology
leadership.
. BI/EDW organization that provided 99 % of queries independent of IT.
. Enterprise Applications including SAP and Financial Systems.
. Collaborative technologies, portal and web applications (internal and
external).
. Legacy Modernization program managing complex application
infrastructure.
. Professional Services Organization with developers ranging from
Assembler to iPad skills.
. Key metrics for US Business include $ 4B in revenue, $ 100B Investment
Portfolio, $ 1B in Commissions paid, 1.7 M online policyholders, 10 M
total policyholders, $ 2B in Claims paid, over 90 % electronic
application submission with high jet issue rates.
. Largest organization included over 340 employees and contractors with
budget of over $ 26M.
Operational Excellence
. Delivery focused executive who reduced backlog 37 % while increasing
productivity 36 %.
. Demonstrated technology leadership through rewrite of claims system
utilizing state of industry design patterns.
. Highly engaged manager who decreased hourly development costs by 34 %.
. Policy holder website transaction increase by 135% and unique users by
65% in single year.
. Mobility enhancements increased unique users by 24% in a year.
. Saved $ 5M annually on major contract due to being an experienced
negotiator.
. Transformational leader who enabled $ 6.2 M in incremental value from
existing application portfolio in a single year.
. Highly successful social media initiative that has seen registered
users increase by 20% along with an 82% increase in message posts.
Strategic Engagement
. Collaborative strategic partner on Enrollment Solutions, Enterprise
Data Governance, BI Strategy, IVR Selection and Time to Market
initiatives.
. Leader of Application Transformation Strategy.
. Strategic investigation of TPA/BPO organizations for alternative
delivery approaches.
. Sourcing Strategy and execution.
HCL
2007-2008
A $ 3 B revenue publicly held leading provider of IT Services.
Principal Consultant
. SME on Life, Health, Annuity & LTC Insurance Technology Issues for IT
Services SBU with $ 70 M in Revenues.
. Member of Due Diligence team on Application Maintenance, BPO &
Strategic Technology Proposals to leading Global Financial Service
Organizations
. Delivery Principal on DTCC Integration Projects (process,
delivery & relationship).
Conseco
2004-2007
A $ 4.5 B publicly held financial services company, built by
acquisition resulting in unusually broad portfolio of Financial
Service, Health Insurance and Long Term Care products.
Vice President, Enterprise Application Development
. IT Executive Lead responsible for IT Services and relationship
management for inforce of 3.7 M policyholders across multiple
business units whose premium totaled over $ 1.3 B ($ 460 M in
Net Income).
. Responsible for IT Claims infrastructure with 10.5 M Claims
processed and $ 2B Claims paid annually. Led review of multiple
system alternatives and TPA options.
. Responsible for 276 FTEs comprising
Consultants/Employees/Developers/Testers/Analysts. Financial
responsibilities of $ 14 M in Operational Expenses / $ 18 M in
Project Expenses.
. Successfully optimized application resulting in savings of over
$ 1.4 M annually.
. Responsible for compensations systems with annual payouts of $
240 M.
. Delivery responsibilities included completing approximately 200
activities per month.
. Oversaw analysis, execution and conclusion of major strategic
projects (product development, systems conversion, system
enhancement).
. Proposed, developed and implemented Strategic Partnership
Program for vendors.
I.N.G.
2001-2004
A $ 138 B publicly held (Global 13) company, the largest publicly
held insurer in world.
Vice President - Information Technology, Life Insurance Division
. Managed 160 + FTE Developer, System Analyst & Business Analyst
(globally sourced at 7 locations) supporting life insurance
business of $ 236 M Annualized Premiums; $ 760 M in Revenues;
annual commissions paid $ 14M; 1M contracts inforce; $ 175.6 B
Face with over $ 8.6 B Cash Value.
. Managed complex application infrastructure of 70 business
critical applications including 14 admin systems; over 225,000
hours annually.
. Responsible for $ 20 M in operational expenses, $ 7 M in
Project/Product and $ 20+ M indirect expense.
. Supported policy issue, service & call center functions for
over 500 employees in highly distributed environment.
. Led Life New Business Systems Strategy concluding in single
policy issue system.
. Responsible for all IT aspects Life Product Development (Term,
UL & VUL); 22 product events consuming over 50,000 hours
annually.
. Responsible for major Life IT Projects; 17 major projects
consuming over 76,000 hours annually.
Vice President-Information Technology, Annuity Division
. Managed 70 + FTE Developer & System Analysts supporting annuity
business of 268,258 contracts, with $ 10.3 B in assets and $
1.5 B in revenue. Responsible for $ 10 M of expenses (direct &
allocated).
. Produced a 27 % increase in productivity while decreasing unit
costs 12 % in FA Unit.
. 99.29 % uptime with significant reduction in nightly processing
cycle.
. Transited system in development status to stable production
environment while insourcing support.
. Implemented "rolling 4 month" prioritization approach.
. Flattened organization by eliminating 60 % of management
positions.
. Converted 211,034 contracts/108 M transaction rows from legacy
systems to Lifecad; $ 4.3 M project.
. Concluded AMS Commissions System implementation (123 K agents /
$ 97 M in commissions) eliminating 14 legacy commission
systems. $ 2.8 M project.
Program Manager / Principal Consultant - IMR
1999-2000
A $ 220 M publicly held corporation that was one of the first Indian
software companies (later acquired by CGI).
. Program manager for development of e-Insurance project (staff
of 30) with Reflexive Questioning utilizing Rules Server.
. Co-developed Underwriting Technology Strategy & Implementation
Plan for major life insurer.
. Developed platform & conversion strategies for variable annuity
products.
. Managed team of 25 programmer / technical / business analysts
during assimilation activities for Leverage Policy Link System
on a Variable Universal Life Product.
. Project Management of client / consultant teams on variety of
business technology problems.
. Strategy for globalization of systems development activities
including offshore development.
Management Consultant - IBM
1998-
1999
A $ 91 B publicly held Information Technology company.
. Developed EAI & data migration strategies to deal with legacy
commissions systems.
. Developed change cases to ascertain business value of OO
proposals.
. Strategy Development for an IT organization as it transformed into
a SBU (including definition of product portfolio, planning,
implementation, pricing of IT services and organizational issues).
. System Cost Benefit Analysis performed for CEO at division of a
top European insurer. Application was $ 54 million P & C policy
issue/administration system. Review included cost maintenance and
support issues within a client server technical infrastructure.
. Presentation & explanation of IBM's Object Oriented Methodology
approach to Business & IT Management at a major life insurer for $
40 million dollar application development effort.
Director, Project Management - Pan American Life
1997-1998
A $ 220 M mutual company selling financial services products in US,
Central and South America markets.
. Managed & developed team of 15 business analysts who provided
project management, business analysis, testing and operational
support for domestic & international users.
. Developed mechanism to prioritize all IT maintenance initiatives
from the SBU perspective.
. Member of Senior Operations Management Team in SBU ($ 177 million
in revenues); presented expense reductions of $ 2 million;
developed new organizational structure.
. Led development of Windows Proposal Systems (FIPSCO) for
subsidiaries in Latin America.
. Led successful implementation of Honduran Universal Life "dollar
product" that had been stalled for two years.
. Assessed project management issues concerning application
development efforts, for COO & CEO.
Director, Business Analysts - Chubb Life
1989-1997
A $ 14B, Fortune 260 Corporation. Chubb Life (the Life, DI and Group
Health Division of Chubb Corp) was sold to Jefferson Pilot
. Led a team of 17 analysts who provided project management,
business analysis & testing support for both client / server
development and conversion projects (Vantage 14 / ULA) for all
life operations.
. Project planning & system cost benefit analysis of internal
application development, proposed package implementations
(Cybertek / LifeCad / Life 70 / Trimark) and Year 2000 work.
. Managed process analysis review of Variable Universal Life
insurance processing, implementing changes to ensure regulatory
compliance.
. Developed plan for a corporate restructuring that saved $ 15
million on an annual basis. Involved in both operational & system
planning to allow for consolidation of insurance operations
(marketing, service, systems).
Internal Consultant / Division Planner - Chubb Life
. Site Manager for consolidation of operational departments
including all systems & operations, saving $ 5 million in savings
on an annual basis.
. Developed Division Budget & Planning process ($ 55 Million) for
newly created SBU.
. Reviewed all expense allocations to SBU and performed functional &
departmental reviews. Presented recommendations to the COO.
. Analyzed Marketing Distribution Systems within General Agency &
Brokerage Life Companies.
. Performed internal consulting activities such as analysis & re-
design of policy issue department.
Corporate Budget Director - Chubb Life
. Responsible for development & maintenance of $ 130 million
corporate budget for all SBUs (Individual Life, Group Life,
Securities and Disability Income).
. Monitored expense levels while performing a series of analyses for
Chubb Executive Management.
. Performed cost benefit analysis on major systems initiative ($ 60
million application development) that ended future development.
EDUCATION
. Columbia University - MBA
. Cornell University - Research Assistant in Economics
. Rutgers College- BA Economics with High Honors for Senior Thesis
"Econometric Analyses of American Trade Union Growth."
Technologies Managed:
Assembler, C, C#, CICS, COBOL, CORBA, DB2, Java, MQ Series, .Net,
NT, Oracle, PL/SQL, Powerbuilder, SQL Server, SSAS/SSRS/SSIS,
Sybase, Unix, VSAM, XML, Z/OS
Applications: CFO, CK4, Cyberlife, DSS, EOS, FPRA, Global 360,
Ingenium, iPad, LIDP/AMS, Lifecad, LifeComm, LifePro, Life70,
Lombardi Teamworks. NBU, Performance Plus, RPS, SAP, Sharepoint,
ULA, Vantage 4/12/15, Viewstar (Imaging) & many proprietary
applications.
OTHER NASD Series 7 completed;CLU - 8 Parts completed
REFERENCES Upon request
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